Customer Service Real Estate

Tim Thomas

**** ** **** ****** 405-***-****

Bethany, OK 73008

**************@*****.***

CAREER EXPERIENCE

Berkshire Hathaway Home Services Oct 1994 – Present Realtor

Buyer Broker Responsibilities:

Communicated with client regarding their desires for the first/next home. Used my knowledge of the OKC metro neighborhoods to ensure the client has all information to make the best choice possible for their investment dollar. Kept close communication with their lender from contract to closing ensuring the buyer’s goals were obtained.

Listing Broker Responsibilities:

Used The OKC Metro MLS system's bank of information, appraiser contacts and knowledge of most all neighborhoods to develop a viable selling price range for the client’s home. Provided the client with a to-do list to accomplish, ensuring their home sell for the highest and best price possible. Personally marketed the property by way of social media, word of mouth yard signage, hosted public open houses and broker opens to produce the most exposure possible. Negotiated the best price possible for the client. Attended all property inspections. Bid and scheduled all appropriate repairs. Re-inspected properties for repair completion. Property Management Responsibilities:

Developed a competitive monthly leasing price vs the market. Provided the owner a repair list to ensure the best leasing price possible and reducing their liability. Advertised the property by way of the internet and signage to attract the most prospective renters possible. Analyzed the results of background checks and interviewed all prospective renters while showing properties. Followed rental payments and checked in with tenants to ensure future timely payments. The CIT Group March 1990 – March 1993

Collector, Auto-dial Call Center (Mar 1990 – Jan 1991)

Worked 120-150 telephone calls daily performing collections of 30 – 90 day past due recreational vehicle and manufactured housing accounts. Delinquent Loan Collector (Jan 1991 – Dec 1991)

Responsible monthly for the resolution of manufactured housing accounts that were 90 - 180 days delinquent. Coordinating the functions of the Credit/Save department, outside representatives, recovery department and litigation departments to lessen the company’s risk. Bankruptcy/Litigation Coordinator (Dec 1991 – Mar 1993)

Coordinated all communication and correspondence with outside counsel, performed daily follow ups to ensure cases were completed in a timely manner and the company’s interest protected.

PROFESSIONAL TRAINING & SKILLS

Graduate of The Realtor Institute GRI designation

Completed 154 hours of Continuing Education, topics including o Broker Relationships

o Code and Rules

o Contract and Forms

o Fair Housing

o Current Issues/Hot Topic Professional Conduct & Ethics REFERRALS UPON REQUEST

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