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Manager Customer Service

Location:
Cape Town, WC, South Africa
Posted:
January 14, 2018

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Resume:

PERSONAL DETAILS

Name Babalwa

Surname Mzamo

ID number 830**********

Gender Female

Marital status Single

Contact number 072*******

Other 083*******

Postal address PO Box 414

Tsolo

5170

Residential Address Ntibane location

Tsolo

5170

Email address ac307r@r.postjobfree.com

Nationality South African

Driver’s Licence Code 10

Home language Xhosa

Other language English

EDUCATION QUALIFICATIONS

ST John’s Collage Mthatha

Year matriculated 2013

Subjects Xhosa, English

Mathematics, Accounting

Economics & Business Economics

COMPUTER TRAINING

Abongile Computer Training Mthatha

Year 2013

Subjects completed MS Word level 1, 2, 3

MS Excel level 1, 2, 3

MS Access level 1, 2, 3

MS PowerPoint level 1, 2, 3

Communication skills

File management

SAP (IN-HOUSE TRAINING AT JDG TRADING)

Year 2013

Couse SAP CRM, SAP SRS

POS, STORE MANAGER

BI REPORT

EMPLOYMENT HISTORY

JDG Trading Barnetts furniture shop

Year 2010-03-11 to 2013-04

Position held Sales Person

Responsibilities

Welcome customers by greeting them, offering assistance

Advises customers by providing information on products

Prospecting

Ensure customer service satisfaction and good client relationship

Perform quality check on and service delivery

JDG Trading Russells furniture shop

Year 2013-06-01

Position held Admin Clerk

Responsibilities

Credit applications

Tax invoice filling

Scanning

Petty cash

Answering calls

Customer queries

Banking & all about administration

JDG Trading Joshua Doore furniture shop

Year 2014-02-05 to 2016-06-03

Position held Admin Manager

Responsibilities

To check carefully the financial status and character of every person applying for credit

To set limit and other conditions to credit for each customer according to his particular needs.

To be fully conversant with the credit granting policy of the company

Bank reconciliation

Cash-up cashiers

Controlling petty cash and expenses

Insurance claims

To control bad debts

Solving accounts queries

JGD Trading Joshua Doore Furniture Shop

Year 2016-01-02 to 2016-06-03

Position Acting Manager

Responsibilities

Receive and dispatch stock

Daily sectional counts

Monthly stock take

Set individual sale target with sales team

Evaluate performance of sales staff

Monitor the achievement of sales objectives by the sale team

Malibongwe Guest House

Year 2008 to 2010

Position held General worker

JDG Supply Chain Services

Year 2016/07/01 till date

Position Service Centre Clerk

Responsibilities

Filling

POD’S

DE-brief vehicle and trip sheets

Purchase Order’s and MIGO

Petty Cash

Dispatching the drivers

CRM 118 Complaints

REFFERENCES

Princess Dolwana Barnetts furniture shop

Position Branch Manager

Work Tel 047*******

Cell 083*******/083*******

Nyameka Mashiyi Russells furniture shop

Position Branch Manager

Work Tel 047*******/7

Jarrod Smith Joshua Doore

Position Area Manager

Cell no 083*******

081*******

Email ac307r@r.postjobfree.com

Babalwa Dzingwa Malibongwe Guest house

Position Owner

Tel 047*******

Cell 073*******

Graeme Jacobs JDG Supply Chain Services

Position Service Centre Manager

Work Tel 039*******/2282

082*******

ac307r@r.postjobfree.com



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