Manager Customer Service
Resume:
PERSONAL DETAILS
Name Babalwa
Surname Mzamo
ID number 830**********
Gender Female
Marital status Single
Contact number 072*******
Other 083*******
Postal address PO Box 414
Tsolo
5170
Residential Address Ntibane location
Tsolo
5170
Email address ************@*****.***
Nationality South African
Driver’s Licence Code 10
Home language Xhosa
Other language English
EDUCATION QUALIFICATIONS
ST John’s Collage Mthatha
Year matriculated 2013
Subjects Xhosa, English
Mathematics, Accounting
Economics & Business Economics
COMPUTER TRAINING
Abongile Computer Training Mthatha
Year 2013
Subjects completed MS Word level 1, 2, 3
MS Excel level 1, 2, 3
MS Access level 1, 2, 3
MS PowerPoint level 1, 2, 3
Communication skills
File management
SAP (IN-HOUSE TRAINING AT JDG TRADING)
Year 2013
Couse SAP CRM, SAP SRS
POS, STORE MANAGER
BI REPORT
EMPLOYMENT HISTORY
JDG Trading Barnetts furniture shop
Year 2010-03-11 to 2013-04
Position held Sales Person
Responsibilities
Welcome customers by greeting them, offering assistance
Advises customers by providing information on products
Prospecting
Ensure customer service satisfaction and good client relationship
Perform quality check on and service delivery
JDG Trading Russells furniture shop
Year 2013-06-01
Position held Admin Clerk
Responsibilities
Credit applications
Tax invoice filling
Scanning
Petty cash
Answering calls
Customer queries
Banking & all about administration
JDG Trading Joshua Doore furniture shop
Year 2014-02-05 to 2016-06-03
Position held Admin Manager
Responsibilities
To check carefully the financial status and character of every person applying for credit
To set limit and other conditions to credit for each customer according to his particular needs.
To be fully conversant with the credit granting policy of the company
Bank reconciliation
Cash-up cashiers
Controlling petty cash and expenses
Insurance claims
To control bad debts
Solving accounts queries
JGD Trading Joshua Doore Furniture Shop
Year 2016-01-02 to 2016-06-03
Position Acting Manager
Responsibilities
Receive and dispatch stock
Daily sectional counts
Monthly stock take
Set individual sale target with sales team
Evaluate performance of sales staff
Monitor the achievement of sales objectives by the sale team
Malibongwe Guest House
Year 2008 to 2010
Position held General worker
JDG Supply Chain Services
Year 2016/07/01 till date
Position Service Centre Clerk
Responsibilities
Filling
POD’S
DE-brief vehicle and trip sheets
Purchase Order’s and MIGO
Petty Cash
Dispatching the drivers
CRM 118 Complaints
REFFERENCES
Princess Dolwana Barnetts furniture shop
Position Branch Manager
Work Tel 047*******
Cell 083*******/083*******
Nyameka Mashiyi Russells furniture shop
Position Branch Manager
Work Tel 047*******/7
Jarrod Smith Joshua Doore
Position Area Manager
Cell no 083*******
Email *******@***.**.**
Babalwa Dzingwa Malibongwe Guest house
Position Owner
Tel 047*******
Cell 073*******
Graeme Jacobs JDG Supply Chain Services
Position Service Centre Manager
Work Tel 039*******/2282
********@***.**.**
Contact this candidate