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Consumer Relations Specialist

Chicago, Illinois, United States
January 14, 2018

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Monique Phillips

**** *. ******* • Chicago, IL **651 • 312-***-**** •


A versed Customer Support Specialist who propose a high level of professionalism, patience, and efficiency to minimize dissatisfaction and increase consumer loyalty in a growing company.

Work Experience

CNA/ Home Care Provider

Passages Hospice, Chicago, Illinois

09/2015 - Present

●Feed, bathe, and dress patients.

●Taking patient vital signs under the directions/supervision of LPN.

●Serve meals, make beds, and keeping rooms clean

●Set up medical equipment and assist with some medical procedures.

●Answer calls for help and observe changes in a patient's condition or behavior.

Appointment Setter

CCI Merchants, Oakbrook, Illinois

02/2016 - 07/2016

●Sales representative responsible for placing 80-100 outbound calls to generate leads and schedule qualified appointments for the outside sales team.

●Find and research businesses that would benefit from CCI Merchants program.

●Achieve sales metrics and revenue targets for my position.

Customer Support Specialist

ERS, Oak brook, Illinois

11/2014 - 05/2015

●Negotiated contracts with vendors.

●Interface daily with internal partners in accounting, field service, new business, operation and consumer affair division.

●Handled customer inquires, complaints, billing questions and payment extension/service request.

●Delivered outstanding service, managed upset customers, conflicts, and challenging situations.

●Followed FDCPA and company's policy procedure, and guidelines.

Customer Support Specialist

PLS/ The New Oakbrook Center, Oakbrook, Illinois

01/2012 - 07/2014

●Developed effective relationships with all call center departments/stores through clear communication daily.

●Build rapport, listen, clarify, and manage conversational flow.

●Greet, transfer, and hold calls routing to the appropriate party.

●Processed checks, debit/credit cards for service transaction, and bill pay.

●Skip tracing methods used, as well consistently met performance benchmarks in productivity areas ( speed, accuracy, and volume).

1st Party Collector

Leading Edge Recovery Solutions, Chicago, Illinois

01/2009 - 01/2011

●Processed over the phone payments. Epay debit/credit card payment system.

●Listen attentively, creative problem-solving techniques, used tact and diplomacy to find common ground and achieve win-win outcomes.

●Maintained up-to-date records/demographics and proper account notations.

Senior Sales Associate

US Cellular, Chicago, Illinois 10/2006-07/2008

●Negotiated contracts with customers.

●Advertised wireless products, features, and quoted sale price.

●Inventory Control, restocked merchandise, maintained tidiness of store.

●Processed debit/credit cards for payment and other transactions..


MXC Chicago, IL

Certified Nursing Assistant Certificate

2015 - 2015

College Of Office Technology Chicago, IL

Certificate in Microsoft Business and Office Technology

2007 - 2008

Madison Palmer High Marks, MS


2001 - 2006


●Clear Communication Skills

●Time Management

●Knowledge of Product

●Proficient knowledge of Microsoft Word, Microsoft Excel, Microsoft Office Suite, and Access

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