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Help Desk Specialist

Atlanta, Georgia, United States
January 14, 2018

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Erica Scott

*** ****** *****,

Hamilton, GA *****

Available for Extensive Travel

Able to Relocate

Phone: 770-***-****

Key Skills

SQA Tools & Best Practices

Test Cases

Data Center maintenance

Remotely assist

customers/employees over the


System & Unit Testing

Acceptance Testing

Regression Testing

Load Testing

Setup Outlook Emails

Tracking, Logging & Reporting

Program Logic & Optimization

Software Architecture


Issue Identification &


Professional Experience

PHOENIX INTEGRATED STORE CONSULTANTS - Sandy Springs, GA Brand Ambassador (Sales Representative), 10/2017 to Present Sell and advertise products directly to retail customers. Promote and market merchandise for retailers and ensure the proper needs and standards are met weekly. Provide thorough and proper solutions for customers to boost revenue growth, customer acquisition levels and profitability. Provide management with reports on problems, interests, competitive activities, and potential for new products and services.


Provided high levels of sales and customer support to ensure needs are met.

Recognized for consistently achieving goals by increasing sales and growing revenues through building strong relationships with new and existing customers.

Highly competitive, and a self-starter who is organized, disciplined and goal oriented. MATERIAL IN MOTION Fairburn, GA

JUNIOR QA TESTER, 11/2016 to 10/2017

Applied required job skills to learn company strategies to complete assigned routine tasks. Perform system, unit, acceptance, regression, load and functional/performance testing on dozens of applications using both automated and manual testing methods. Follows proper procedures on all work, and require instructions on assignments. Works under close supervision. Leverage knowledge of object-oriented programming to help validate, verify, communicate and resolve software issues through careful, thoroughly documented testing to maximize return on investment (ROI) for IT initiatives.


Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for Material In Motion global user base.

Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule.

Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

Lightspeed Datalinks Columbus, GA

Helpdesk Specialist, 08/2015 to 12/2016

Experienced in all aspects of hardware, software, and operating systems maintenance and repair. I also have experience with configuring and installing Cisco Routers, Switches, and Access Points into required data centers and outer band racks. Currently I possess in-depth knowledge of network engineering and advanced diagnostic techniques


Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

Callaway Gardens Pine Mountain, GA

Hostess, 6/2014 to 8/2016

Energetic Hostess with over 2 years’ experience in providing world-class customer service to guests in upscale and privately owned restaurants. Highly skilled in planning service workflows and coordinating dining room staff. Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high quality standards.


Dining Room Management

Customer Service

Reservations Management

Staff Leadership

Dinner Service Planning

Workflow Optimization

Golden Beauty Supply Lagrange, GA

Sales, 4/2013 to 6/2015

Top performing Sales Associate with two years’ experience in retail sales and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Contributions:

Retail Sales

Marketing and Promotions

Customer Service

Consultative Selling

Visual Merchandising

Inventory Management




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