Sylvia Williamson

Customer Service Representative

Marietta, GA 30062

ac306z@r.postjobfree.com - 480-***-****

● To obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities

● To obtain a position as a team player in a people- oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. WORK EXPERIENCE

Customer Service Representative/Dispatcher

XPO Logistics - Marietta, GA - January 2017 to Present Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.

• Diagnosing assessing and resolving problems or issues timely within the established Level of Service.

• Providing excellent customer service at all times.

• Handling customer complaints and concerns in a professional manner.

• Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.

• Processing changes or cancellations to delivery orders.

• Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Customer Service Representative

Waypoint Homes - Scottsdale, AZ - February 2016 to November 2016 Provide high level of quality customer service

• Answer high volume incoming telephone calls from prospective renters

• Qualifying each lead and successfully gaining an appointment to visit the home

• Answered prospect questions and providing appropriate additional information regarding the homes and its features

• Respond rapidly and accurately to on-line requests for information from prospective residents

• Assist residents with rent payments

• Online technical support l for residents

• Registered residents for online portal and provided account numbers

• Responded to email

• Escalate issues in accordance to Contact Center guidelines when necessary

• Submitted Maintenance Service request

Dispatcher

Mortuary Transport Service - Phoenix, AZ - August 2015 to January 2016 Answer multi lines

● Data entry and filing

● Dispatch drivers

● Invoicing

Receptionist

Therapy Entertainment - Phoenix, AZ - July 2015 to August 2015 First point of contact

● Appointment setting

Data entry

Scottsdale Healthcare - Scottsdale, AZ - March 2008 to February 2009 Venipuncture blood draws on patients of all ages in a hospital setting

● Data entry and filing

● Specimen processing

Data Entry

Chandler Regional Medical Center - Chandler, AZ - July 2007 to February 2009 Blood draws collection and processing

● Data entry and filing

● Blood cultures and drug screens

Lead Phlebotomist/Coordinator

LabCorp - Phoenix, AZ - February 2005 to September 2008 Coordinate and oversee the patient service center

● Delegated staff duties

● Participated in unit based Quality Assurance Program

● Cleaned and sterilized instruments and disposed of contaminated supplies

● Maintained all confidential personnel files, licensing and CPR compliance records

● Performed pregnancy tests and sent specimens for laboratory testing

● Blood draw collection

Phlebotomist

All Health - Modesto, CA - October 2004 to February 2005 Blood draws and processing of specimens laboratory testing. Phlebotomist

Matrix Laboratories - Modesto, CA - April 2004 to August 2004 Basic lab procedures

● Data entry

● Specimen processing

● Result reporting

● Office management

● ICD-9 coding

SKILLS

FILING (3 years), RECEPTIONIST (Less than 1 year), CUSTOMER SERVICE (Less than 1 year), RETAIL SALES (Less than 1 year), EXCEL (Less than 1 year), EXCELLENT ORGANIZATIONAL SKILLS (Less than 1 year), MS WORD (Less than 1 year)

ADDITIONAL INFORMATION

Skills

● High Call Center experience

● Answered Calls in Queue

● Strong customer service skills

● Problem resolution ability

● Alphabetical/numerical filing mastery

● Excellent organizational skills

● Strong communication and problem solving skills

● Proficiency in MS Word, Excel, Outlook and Adobe

● Work well under pressure

● Multi phone line experience

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