Customer Service Technical Support

Professional Summary

Highlights of Qualifications

Technical Skills

Work History

TEMITOPE SULAIMAN

****-******** ***** ***********, *******, ON (H) 437-***-**** (C) 437-***-**** ****************@*****.***

A motivated and highly-Skilled Individual with an Advanced Diploma In Computer Networking. Excels at applying academic foundation and practical training in roles offering networking and/or technical support. Accustomed to providing integral technical support and troubleshooting issues related to hardware, and software installation and setup. Proficiency with Cisco Routers, Active Directory, Switches, Firewall/Proxy Administrator, IIS and Surf. Working knowledge of Cisco networking hardware, Windows, Linux, Microsoft Windows Server, and Active Directory. Proficiency in MS Office Suite, Internet, DNS, DHCP, and Microsoft MDT. Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.

Ability to Diagnose, Troubleshoot and Resolve Technical Problems. Wide Knowledge of Operating System and application. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

Networking: LAN/WAN, TCP/IP, VPN, Spanning Tree,

NetBIOS

Simple ideas on Programming languages: C#, Visual

C++, C++, CSS, XML, Apache.

Ability to Diagnose, Troubleshoot and Resolve

Technical Problems. Wide Knowledge of Operating

System and application

Data backup and recovery systems.

Preventative maintenance expert

Software Applications: Microsoft Suite (Excel,

Database Management: Database SQL Word, Access,

Power Point), Adobe Photoshop. Command, MySQL.

Database Management: Database SQL command,

MySQL.

Operating Systems: Mac OSX, Windows XP Database:

SQL Server 2008 professional, UNIX.

Expert in Virtualization

Customer Service Representative 01/2016 to Current SinglePoint – North York, Ontario

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Managing incoming calls and customer service inquiries Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction.

Enter and update customer information in the database. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Education

Team Leader 03/2016 to Current

McDonald's – Toronto, ON

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Has a basic understanding of conflict management and has completed the Diversity Module and acts as a Diversity Champion.

Promptly and em pathetically handled guest concerns and complaints. Maintained high standards of customer service during high-volume, fast-paced operations. Verified that prepared food met all standards for quality and quantity. Operated the drive-through window and sales register quickly and efficiently IT Support Analyst 11/2014 to 01/2016

Single Point – North York, Ontario

Installing and configuring computer hardware, software, systems, networks, printers and scanners Setting up new users' accounts and profiles and dealing with password issues. Receives requests for computer technical assistance and problem resolution from company employees. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Deploy software, hardware and networking systems and provide technical support. Implemented and administered advanced Microsoft technologies. Associate of Science: Computer System Technology-Networking Aug 2017 Centennial College - Toronto, ON

Computer Networking

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