Resume for Clive Munemo

Position

SAP Consultant in:

SAP CRM, SAP Authorizations and Auditing

Candidate Information

Name of Candidate

Clive Munemo

Date of Birth

** ******** ****

Nationality

Zimbabwean

Marital Status

Single

Professional Qualifications

SAP Certified Technology Associate – SAP Authorization and Auditing for NetWeaver 7.31

SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0 EHP1

Rapid Deployment of SAP Solutions

Experience SAP Hybris Solutions

Basics of Design Research

Design the Future of Your CRM

Academic Qualifications

Catholic University in Zimbabwe 2006 to 2009

Bachelor of Business Management and Information Technology Honours

ILSA independent College

Advanced Level 2003 to 2004

Passes in three Subjects (Mathematics, Physics and Technical Drawing)

Allan Wilson School

Ordinary Level 1999 to 2002

Passes in nine (9) subjects (including English and Mathematics)

Contact details

Address: 21 Wilhelmina Street

Troyeville

Johannesburg

2094

Contact Numbers: +276********/+276********

WhatsApp: +263*********

Skype: clivemixer

Email address: ac306d@r.postjobfree.com

Key Projects

From To

Company/Project/Position/Relevant Technical and Management Experience

Nov 2017to Dec 2017

Project: e-Justice Project (Investigative Case Management)

Client: Govt of Ghana

Sector: Public Sector

Role: Senior Functional Consultant

Key Responsibilities

Requirements gathering and process design for the Online services that will be utilized by various stakeholders in the Ghana e-Justice solution

Documenting Business Blueprint and Functional Design for E-Services to be offered in the e-Justice (Investigative Case Management) solution

Mapping solution for E-Services and Reporting part of the solution for Ghana e-Justice

Coordinating junior Consultants in various Deliverables

Guiding and Mentoring Junior Consultants

Liaising with Mobility and ABAP teams in setting up E-Services

Sep 2017 to Oct 2017

Project: ZimConnect (EGovt)

Client: Govt of Zimbabwe

Sector: Public Sector

Role: Support Consultant

Key Responsibilities

Ensuring the system is in use correctly and efficiently by the client

Monitoring the system utilization and user handholding

Providing the system support in the Production Environment and addressing the issues raised by the client

Assist in Change management

Implementation of Change Request Items and Documentation, and Coordinating the Technical team involved in successful implementation of the changes

Apr 2017 to Aug 2017

Project: SAP ISU Implementation (using SAP CRM 7.0 EHP3)

Client: Local Authorities - Template

Sector: Public Sector - Utilities

Role: Senior SAP CRM Consultant

Key Responsibilities

Requirements gathering and process design

Documenting Business Blueprint and Functional Specifications

Mapping solution for Customer relations

Coordinating junior Consultants in various Deliverables

Guiding and Mentoring Junior Consultants

Maintaining the Middleware settings and replicating Organisational Structure, Business Partners,

Configuration of Service Request Management and Service Order Management

Liaising with Mobility and ABAP teams in setting up E-Services

Jun 2017 to Jul 2017

Project: ZERA E-Licencing

Client: Govt of Zimbabwe

Sector: Public Sector

Role: Support Consultant

Key Responsibilities

Ensuring the system is in use correctly and efficiently by the client

Ensuring Fiori Apps are working according to the user expectation

Providing the system support in the Production Environment and addressing the issues raised by the client

Assist in Change management

Mar 2017 to June 2017

Project: ZimConnect (EGovt)

Client: Govt of Zimbabwe

Sector: Public Sector

Role: Support Consultant

Key Responsibilities

Ensuring the system is in use correctly and efficiently by the client

Monitoring the system utilization and user handholding

Providing the system support in the Production Environment and addressing the issues raised by the client

Assist in Change management

Jan 2017 to Feb 2017

Project: SAP ISU Implementation (Blueprint Phase)

Client: Ethiopian Electric Utility Company (Ethiopia)

Sector: Energy Sector

Role: Project Management Consultant

Key Responsibilities

Monitoring the Blueprint phase

Quality assurance for the Blueprints

Monitoring the Blueprint workshops

Ensuring the blueprint covers the scope of the project

Assist in Change management

April 2016 to Dec 2016

Project: EMA SAP Implementation- E-Licencing (Full cycle using SAP CRM 7.0 EHP3)

Client: Environmental Management Agency (Zimbabwe)

Sector: Public Sector

Role: SAP CRM Consultant

Key Responsibilities

System mapping

WebClient UI configuration and Programming

Maintaining Transaction Types and Actions

System Demo

Familiarization Training for SAP CRM Super Users

Demo system user setup for Super Users

Requirements gathering and process design

Defining Business Blueprint

Process Optimization

Activating RDS for CRM using Solution Builder

Transaction Types maintenance

Maintaining the Middleware

Replicating Organisational Structure ERP to CRM

Replicating Business Partners

Maintaining the Transaction Launcher

Configuring Licensing Solution

Documenting Functional Specs for integration with mobility

Maintaining Authorization Roles

Attending to Live Environment issues

Managing Acceptance Testing Procedures

Post Go-Live Support

Jun 2015 to March 2016

Project: SAP CRM Case Management (SAP CRM 7.0 EHP3)

Client: Motor Vehicle Accident Fund (Botswana)

Sector: Public Sector (Insurance)

Role: SAP CRM Consultant

Key Responsibilities

System Demo

Familiarization Training for SAP CRM Super Users

Demo system user setup for Super Users

Requirements gathering and process design

Defining Business Blueprint

Process Optimization

Activating RDS for CRM using Solution Builder

Transaction Types maintenance

Survey Maintenance

Maintaining the Middleware

Replicating Organisational Structure ERP to CRM

Replicating Business Partners

Maintaining the Transaction Launcher

Case Management Configuration

Apr 2015 to May 2015

Project: ZimConnect (Electronic Government)

Client: Government of Zimbabwe

Sector: Public Sector

Role: SAP CRM Consultant (Functional Team Lead)

Key Responsibilities

Defining Business Roles

Maintaining Authorization Roles

Functional Support for Replication issues

Training/Mentoring Junior Consultants

Providing direction to junior Consultants

User Acceptance Testing Support

Reporting Status for CRM related issues

Support for the Processes that are already live in other areas

Oct 2014 to Nov 2014

Project: SAP CRM Implementation (using SAP CRM 7.0 EHP3)

Client: Centenary Bank(Uganda)

Sector: Financial Services

Role: SAP CRM Consultant

Key Responsibilities

System Demo

Familiarization Training for SAP CRM Super Users

Demo system user setup for Super Users playtime

Requirements gathering and process design

Defining Business Blueprint

Activating RDS for CRM using Solution Builder

Sept 2014 to Sept 2014

Project: SAP ISU Implementation (using SAP CRM 7.0 EHP3)

Client: NORED(Namibia)

Sector: Energy-Utilities

Role: SAP CRM Consultant

Key Responsibilities

Requirements gathering and process design

Defining Business Blueprint

Mapping solution for RDS Activation

Activating RDS for CRM using Solution Builder

Aug 2014 to Sept 2014

Project: SAP Social Services Implementation (using SAP CRM 7.0 EHP3)

Client: Zimbabwe National Social Security Authority

Sector: Public Sector

Role: SAP CRM Consultant

Key Responsibilities

Configuring Work list

Configuring Case Management

Configuring Customer Themes in the WebClient

Configuring Business Roles and Authorization Roles

Maintaining the Middleware settings

Maintaining WebClient UI Framework

Documentation of Functional Specification for BRF+

Feb 2014 to March 2014

Project: SAP CRM Implementation

Client: National Housing Corporation (Kenya)

Sector: Public Sector

Role: SAP CRM Consultant

Key Responsibilities

System Demo

Familiarization Training for Super Users

Requirements gathering

Process reengineering

Defining Business Blueprint

Feb 2013 to Jan 2016

Project: SAP CRM Implementation (Full Cycle using SAP CRM 7.0 EHP2)

Client: Housing Finance (Kenya)

Sector: Financial Services

Position: SAP CRM Consultant

Key Responsibilities

CRM project team member Assuming the Lead sometimes

Defining Organisation Business Blueprint or Process Mapping

Mapping Integration with Other systems based on requirements

System setup/Configuration

Provide project Status and manage documentation of designs, processes and configurations

Preparation of User and Training Manual

Preparation of Configuration guides

Performing Super user training

Monitoring end user training

Designing templates for Master Data Upload.

Designing of Roles and Authorisation matrices

Configuration of Business Roles

Configuration of Web Client UI Framework

Configuration of Campaign Management

Configuration of Lead Management

Configuration of Knowledge Management

Organisational Management Maintenance

Configuration of Transactions and the relevant profiles

Perform system testing and integration validations.

Working directly with technical teams such as ABAP and Basis and be able to define technical requirements for those teams.

Interact with business users and other and other teams, to ensure that business requirements are met through proper system configuration

Unit Testing for CRM components

Integration Testing with other systems (non-SAP)

Training Super Users

User Acceptance Testing support

Support for the Live system

Aug 2012 to Jan 2013

Project: ZIMRA SAP CRM Case Management Implementation (using SAP CRM 7.0 EHP1)

Client: Zimbabwe Revenue Authority

Sector: Public Sector

Position: SAP CRM Consultant

Key Responsibilities

Case Management project team member

Defining Organisation Business Blueprint or Process Mapping

Mapping ZIMRA case management processes to SAP CRM

Configuration of Case Management

Configuration of Business Roles and Authorization Roles

Configuration of WebClient UI Framework

Interact with other teas like Workflow, Basis and ABAP to achieve a total solution.

Provide project Status and manage documentation of designs, processes and configurations

Preparation of User and Training Manual

Preparation of Configuration guides

Interact with business users and other and other teams, to ensure that business requirements are met through proper system configuration

Oct 2012

Project: MMCZ CRM Implementation

Client: Minerals Marketing Corporation of Zimbabwe (Zimbabwe)

Sector: Public Sector

Role: SAP CRM Consultant

Key Responsibilities

Defining Organisation Business Blueprint or Process Mapping

Provide project Status and manage documentation of processes

Requirements gathering and business process reengineering

Gathering data migration requirements

Designing data migration templates

Gathering authorization requirements for SAP CRM

Designing roles authorization matrix

Jun 2012 to July 2012

Project: ZimConnect( EGovt)

Client: Government of Zimbabwe (Deeds and Companies Office)

Sector: Public Sector

Role: SAP CRM Consultant

Key Responsibilities

Defining Organisation Structure and Process Mapping

Requirements gathering and business process reengineering

Gathering data migration requirements and template design

Defining the Business Blueprint

Defining the Roles Authorization Matrix and gathering requirements for Authorization concept

Documentation of Business Blueprint and requirements

Past Experience

From

To

Company/Project/Position/Relevant Technical and Management Experience

May 2010

January 2011

Company: Appcore Technology

Position: Software Tester

Responsibilities:

Software Testing

User story build out

Creation of test cases and scenarios

Test plans and test schedules build out

Compiling test matrices

Documenting test results

Assisting clients in carrying out acceptance testing

Automating tests & Bug reporting

Quality Assurance

Requirements specification testing

Security Testing

System validation

Maintaining company’s product delivery standards

Ensuring customer satisfaction

Support and System Administration

Provide expertise support to clients and staff members

Installations of Base Templates(virtual machines) on the Cloud Platform

System Configuration

Training

Administration of Linux based servers in Cloud

Major Open Source Solutions used

SugarCRM

vTiger CRM

Orange HRM

Nuxeo DM & DAM

Redmine PM

Adempiere ERP

Linux

October 2008

February 2009

Company: Reserve Bank of Zimbabwe

Position: Trainee Accounts Officer (industrial attachment)

Responsibilities:

Loans administration

Interest computations

Preparation of journal entries

Reconciliations of accounts

Data Capturing

Filing and Record Keeping

May 2008

September 2008

Company: Central Computing Services (Ministry of ICT)

Position: Trainee Basis Consultant (industrial attachment)

Responsibilities:

Help desk operations solving client problems on the phone

Troubleshooting client problems at client site

Systems administration and support

Computer maintenance and software installations

Information security and backup operations

Network administration

Configuring new clients to the SAP ERP system

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