Project Sap
Resume:
Resume for Clive Munemo
Position
SAP Consultant in:
SAP CRM, SAP Authorizations and Auditing
Candidate Information
Name of Candidate
Clive Munemo
Date of Birth
Nationality
Zimbabwean
Marital Status
Single
Professional Qualifications
SAP Certified Technology Associate – SAP Authorization and Auditing for NetWeaver 7.31
SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0 EHP1
Rapid Deployment of SAP Solutions
Experience SAP Hybris Solutions
Basics of Design Research
Design the Future of Your CRM
Academic Qualifications
Catholic University in Zimbabwe 2006 to 2009
Bachelor of Business Management and Information Technology Honours
ILSA independent College
Advanced Level 2003 to 2004
Passes in three Subjects (Mathematics, Physics and Technical Drawing)
Allan Wilson School
Ordinary Level 1999 to 2002
Passes in nine (9) subjects (including English and Mathematics)
Contact details
Address: 21 Wilhelmina Street
Troyeville
Johannesburg
2094
Contact Numbers: +276********/+276********
WhatsApp: +263*********
Skype: clivemixer
Email address: ********@*****.***
Key Projects
From To
Company/Project/Position/Relevant Technical and Management Experience
Nov 2017to Dec 2017
Project: e-Justice Project (Investigative Case Management)
Client: Govt of Ghana
Sector: Public Sector
Role: Senior Functional Consultant
Key Responsibilities
Requirements gathering and process design for the Online services that will be utilized by various stakeholders in the Ghana e-Justice solution
Documenting Business Blueprint and Functional Design for E-Services to be offered in the e-Justice (Investigative Case Management) solution
Mapping solution for E-Services and Reporting part of the solution for Ghana e-Justice
Coordinating junior Consultants in various Deliverables
Guiding and Mentoring Junior Consultants
Liaising with Mobility and ABAP teams in setting up E-Services
Sep 2017 to Oct 2017
Project: ZimConnect (EGovt)
Client: Govt of Zimbabwe
Sector: Public Sector
Role: Support Consultant
Key Responsibilities
Ensuring the system is in use correctly and efficiently by the client
Monitoring the system utilization and user handholding
Providing the system support in the Production Environment and addressing the issues raised by the client
Assist in Change management
Implementation of Change Request Items and Documentation, and Coordinating the Technical team involved in successful implementation of the changes
Apr 2017 to Aug 2017
Project: SAP ISU Implementation (using SAP CRM 7.0 EHP3)
Client: Local Authorities - Template
Sector: Public Sector - Utilities
Role: Senior SAP CRM Consultant
Key Responsibilities
Requirements gathering and process design
Documenting Business Blueprint and Functional Specifications
Mapping solution for Customer relations
Coordinating junior Consultants in various Deliverables
Guiding and Mentoring Junior Consultants
Maintaining the Middleware settings and replicating Organisational Structure, Business Partners,
Configuration of Service Request Management and Service Order Management
Liaising with Mobility and ABAP teams in setting up E-Services
Jun 2017 to Jul 2017
Project: ZERA E-Licencing
Client: Govt of Zimbabwe
Sector: Public Sector
Role: Support Consultant
Key Responsibilities
Ensuring the system is in use correctly and efficiently by the client
Ensuring Fiori Apps are working according to the user expectation
Providing the system support in the Production Environment and addressing the issues raised by the client
Assist in Change management
Mar 2017 to June 2017
Project: ZimConnect (EGovt)
Client: Govt of Zimbabwe
Sector: Public Sector
Role: Support Consultant
Key Responsibilities
Ensuring the system is in use correctly and efficiently by the client
Monitoring the system utilization and user handholding
Providing the system support in the Production Environment and addressing the issues raised by the client
Assist in Change management
Jan 2017 to Feb 2017
Project: SAP ISU Implementation (Blueprint Phase)
Client: Ethiopian Electric Utility Company (Ethiopia)
Sector: Energy Sector
Role: Project Management Consultant
Key Responsibilities
Monitoring the Blueprint phase
Quality assurance for the Blueprints
Monitoring the Blueprint workshops
Ensuring the blueprint covers the scope of the project
Assist in Change management
April 2016 to Dec 2016
Project: EMA SAP Implementation- E-Licencing (Full cycle using SAP CRM 7.0 EHP3)
Client: Environmental Management Agency (Zimbabwe)
Sector: Public Sector
Role: SAP CRM Consultant
Key Responsibilities
System mapping
WebClient UI configuration and Programming
Maintaining Transaction Types and Actions
System Demo
Familiarization Training for SAP CRM Super Users
Demo system user setup for Super Users
Requirements gathering and process design
Defining Business Blueprint
Process Optimization
Activating RDS for CRM using Solution Builder
Transaction Types maintenance
Maintaining the Middleware
Replicating Organisational Structure ERP to CRM
Replicating Business Partners
Maintaining the Transaction Launcher
Configuring Licensing Solution
Documenting Functional Specs for integration with mobility
Maintaining Authorization Roles
Attending to Live Environment issues
Managing Acceptance Testing Procedures
Post Go-Live Support
Jun 2015 to March 2016
Project: SAP CRM Case Management (SAP CRM 7.0 EHP3)
Client: Motor Vehicle Accident Fund (Botswana)
Sector: Public Sector (Insurance)
Role: SAP CRM Consultant
Key Responsibilities
System Demo
Familiarization Training for SAP CRM Super Users
Demo system user setup for Super Users
Requirements gathering and process design
Defining Business Blueprint
Process Optimization
Activating RDS for CRM using Solution Builder
Transaction Types maintenance
Survey Maintenance
Maintaining the Middleware
Replicating Organisational Structure ERP to CRM
Replicating Business Partners
Maintaining the Transaction Launcher
Case Management Configuration
Apr 2015 to May 2015
Project: ZimConnect (Electronic Government)
Client: Government of Zimbabwe
Sector: Public Sector
Role: SAP CRM Consultant (Functional Team Lead)
Key Responsibilities
Defining Business Roles
Maintaining Authorization Roles
Functional Support for Replication issues
Training/Mentoring Junior Consultants
Providing direction to junior Consultants
User Acceptance Testing Support
Reporting Status for CRM related issues
Support for the Processes that are already live in other areas
Oct 2014 to Nov 2014
Project: SAP CRM Implementation (using SAP CRM 7.0 EHP3)
Client: Centenary Bank(Uganda)
Sector: Financial Services
Role: SAP CRM Consultant
Key Responsibilities
System Demo
Familiarization Training for SAP CRM Super Users
Demo system user setup for Super Users playtime
Requirements gathering and process design
Defining Business Blueprint
Activating RDS for CRM using Solution Builder
Sept 2014 to Sept 2014
Project: SAP ISU Implementation (using SAP CRM 7.0 EHP3)
Client: NORED(Namibia)
Sector: Energy-Utilities
Role: SAP CRM Consultant
Key Responsibilities
Requirements gathering and process design
Defining Business Blueprint
Mapping solution for RDS Activation
Activating RDS for CRM using Solution Builder
Aug 2014 to Sept 2014
Project: SAP Social Services Implementation (using SAP CRM 7.0 EHP3)
Client: Zimbabwe National Social Security Authority
Sector: Public Sector
Role: SAP CRM Consultant
Key Responsibilities
Configuring Work list
Configuring Case Management
Configuring Customer Themes in the WebClient
Configuring Business Roles and Authorization Roles
Maintaining the Middleware settings
Maintaining WebClient UI Framework
Documentation of Functional Specification for BRF+
Feb 2014 to March 2014
Project: SAP CRM Implementation
Client: National Housing Corporation (Kenya)
Sector: Public Sector
Role: SAP CRM Consultant
Key Responsibilities
System Demo
Familiarization Training for Super Users
Requirements gathering
Process reengineering
Defining Business Blueprint
Feb 2013 to Jan 2016
Project: SAP CRM Implementation (Full Cycle using SAP CRM 7.0 EHP2)
Client: Housing Finance (Kenya)
Sector: Financial Services
Position: SAP CRM Consultant
Key Responsibilities
CRM project team member Assuming the Lead sometimes
Defining Organisation Business Blueprint or Process Mapping
Mapping Integration with Other systems based on requirements
System setup/Configuration
Provide project Status and manage documentation of designs, processes and configurations
Preparation of User and Training Manual
Preparation of Configuration guides
Performing Super user training
Monitoring end user training
Designing templates for Master Data Upload.
Designing of Roles and Authorisation matrices
Configuration of Business Roles
Configuration of Web Client UI Framework
Configuration of Campaign Management
Configuration of Lead Management
Configuration of Knowledge Management
Organisational Management Maintenance
Configuration of Transactions and the relevant profiles
Perform system testing and integration validations.
Working directly with technical teams such as ABAP and Basis and be able to define technical requirements for those teams.
Interact with business users and other and other teams, to ensure that business requirements are met through proper system configuration
Unit Testing for CRM components
Integration Testing with other systems (non-SAP)
Training Super Users
User Acceptance Testing support
Support for the Live system
Aug 2012 to Jan 2013
Project: ZIMRA SAP CRM Case Management Implementation (using SAP CRM 7.0 EHP1)
Client: Zimbabwe Revenue Authority
Sector: Public Sector
Position: SAP CRM Consultant
Key Responsibilities
Case Management project team member
Defining Organisation Business Blueprint or Process Mapping
Mapping ZIMRA case management processes to SAP CRM
Configuration of Case Management
Configuration of Business Roles and Authorization Roles
Configuration of WebClient UI Framework
Interact with other teas like Workflow, Basis and ABAP to achieve a total solution.
Provide project Status and manage documentation of designs, processes and configurations
Preparation of User and Training Manual
Preparation of Configuration guides
Interact with business users and other and other teams, to ensure that business requirements are met through proper system configuration
Oct 2012
Project: MMCZ CRM Implementation
Client: Minerals Marketing Corporation of Zimbabwe (Zimbabwe)
Sector: Public Sector
Role: SAP CRM Consultant
Key Responsibilities
Defining Organisation Business Blueprint or Process Mapping
Provide project Status and manage documentation of processes
Requirements gathering and business process reengineering
Gathering data migration requirements
Designing data migration templates
Gathering authorization requirements for SAP CRM
Designing roles authorization matrix
Jun 2012 to July 2012
Project: ZimConnect( EGovt)
Client: Government of Zimbabwe (Deeds and Companies Office)
Sector: Public Sector
Role: SAP CRM Consultant
Key Responsibilities
Defining Organisation Structure and Process Mapping
Requirements gathering and business process reengineering
Gathering data migration requirements and template design
Defining the Business Blueprint
Defining the Roles Authorization Matrix and gathering requirements for Authorization concept
Documentation of Business Blueprint and requirements
Past Experience
From
To
Company/Project/Position/Relevant Technical and Management Experience
May 2010
January 2011
Company: Appcore Technology
Position: Software Tester
Responsibilities:
Software Testing
User story build out
Creation of test cases and scenarios
Test plans and test schedules build out
Compiling test matrices
Documenting test results
Assisting clients in carrying out acceptance testing
Automating tests & Bug reporting
Quality Assurance
Requirements specification testing
Security Testing
System validation
Maintaining company’s product delivery standards
Ensuring customer satisfaction
Support and System Administration
Provide expertise support to clients and staff members
Installations of Base Templates(virtual machines) on the Cloud Platform
System Configuration
Training
Administration of Linux based servers in Cloud
Major Open Source Solutions used
SugarCRM
vTiger CRM
Orange HRM
Nuxeo DM & DAM
Redmine PM
Adempiere ERP
Linux
October 2008
February 2009
Company: Reserve Bank of Zimbabwe
Position: Trainee Accounts Officer (industrial attachment)
Responsibilities:
Loans administration
Interest computations
Preparation of journal entries
Reconciliations of accounts
Data Capturing
Filing and Record Keeping
May 2008
September 2008
Company: Central Computing Services (Ministry of ICT)
Position: Trainee Basis Consultant (industrial attachment)
Responsibilities:
Help desk operations solving client problems on the phone
Troubleshooting client problems at client site
Systems administration and support
Computer maintenance and software installations
Information security and backup operations
Network administration
Configuring new clients to the SAP ERP system
Contact this candidate