Manager Quality, Quality Engineer, Supplier Quality Engineer

Gloria Richardson

Post Office Box ***

Philadelphia, MS 39350

601-***-****, *************@*****.***

PROFESSIONAL EXPERIENCE SUMMARY

More than 20 years extensive experience in quality assurance and quality control

ISO 9001:2008, TS 16949 2009 and AS9100 Quality Management System implementation

Internal Auditor Certificate for ISO 9001:2008 and TS 16949

Developed and established quality procedures, work instructions and inspection checklists

Proficient in reading and interpreting blue prints and specifications for Ford, GM, Sears, Club Car, and Military products

Ford Direct Data Link (DDL) System

years of Injection Molding Experience with Ford Motor Company

Cost Point system - Receiving Inspection and outgoing production verification

Automotive Supplier Quality Liaison (OEM)

. NAFTA Paper work

Supplier Quality Engineering, released Supplier PPAP, Work with purchasing on Supplier Rating, Customer Service, supplier reviews and ratings

Contract Quality Engineer for Nissan Seating, JCI and Martinrea

Automotive production and quality management techniques - production parts approval process (PPAP), process failure mode effect analysis (PFMEA), process potential (PP) studies, SPC, and control plan preparation, (APQP) Advance Product Quality Planning (KPI) Key Performance Indicators

Military Contracts, First Articles Inspection (FAI), and Special projects First Article Reports (FAR), Certificates of Conformance (COC), DD250

Writing Standard Operation Procedures (SOP)

8D problem solving/ Corrective and Preventive Action

Contract Quality Manager for Tier 1 Automotive Suppliers

PROFESSIONAL EXPERIENCE

Quality Manager

Consultant Work 8-07-2017

I am working, with an automotive facility in Carthage MS to write an ISO 9001:2015 Quality Manual. The manual was turned over to the plant manager for his review before placing the manual under document control.

Now I am in the process of reviewing the risk factor to make sure what the company has meets the ISO requirements.

Avery Products Corporation 2-16-2016 to 10-16-2016

Meridian Ms

Quality Manager

I am responsible for overall quality activities for Flats and Binders, Customer complaints, 5 why training, 5Why’s, Corrective actions, and Preventative actions, presenting information during meetings concerning quality activity, Defective Parts per Million (DPM), open issues, Distribution Center Quality, Training, Reviewing and revising control plans. Etc.

Distribution Center 6-2015 - 3-20-16

Temp Consulting Work

I currently working on re-writing ISO 9001:2008 Quality Manual for a Distribution Center. The manual was completed and turned in to the Distribution Center Facility Manager in November 2015. The Facility Manager decided in December to change the ISO Manual from ISO 9001:2008 to ISO 9001:2015. The second manual was completed and turned in 3-20-2016 the plant facility Manager passed the audit.

Janesville Acoustics (Temp Contract) 8-4-2014 – 9-12-2014

Quality Engineer

Janesville produced Acoustical and Thermal fiber insulation and molded fiber

Product for Nissan and Ford Motor.

Worked as a Quality Engineer on Quality issues plus had the opportunity to learn new

Product.

Performed TS 16949 audits

Audit and count the inventory in the warehouse for shipment

Make sure that the parts was audited and ready for shipping each day

Worked with Quality Associates on all quality issues.

Write Quality Alerts

Work with the Quality Manager on rewriting procedures, and writing 8D’s.

Worked on Customer issues and Supplier issues.

R-Squared Puckett

Temp Consulting Work

Working as a Quality Engineer 3/2013 – 1-17-2014

Performing supplier audit plus Quality Issues, 8D

Working on Process Flow, Control Plans, PFMEA,

Designed and put in place a new layout for Receiving Inspection Department.

Perform Internal ISO/TS 16949 audits.

Perform the Quality Manager Duties when he is out of town

Working on new procedures and work instruction

Worked with Plant Manager on Management Review

Worked with engineer on process flow and PFMEA

Audit and review the control plans

Developed Quality Alerts, and new forms for manufacturing and Quality

Worked with document data control technician to developing a new document numbering system.

Work with IT department on developing a New Document Data control system

Responsible for organizing training for the plant

Working on improving the corrective/preventative action and 8D’s

EHD Tech (Temp Contract) 1/07/13 – 2/22/13

Quality Engineer, Canton, MS

At Calsonic for Nissan Assembly Plant

Hired to inspect Dash Boards and assist the manufacturing associates on quality issues.

Generate a daily report for management on quality issues with pictures.

Martinrea Fabco (Temp Contract) 7/11 – 9/11

Quality Manager, Shannon, MS 38868

Responsible for assessing and improving the quality management system of a manufacturing assembly plant producing metal stamp, weld, and assembled parts for Nissan and Honda Automotive.

Primary internal Nissan and Honda point of contact in resolving quality and warranty issues.

Implemented improvements in the company’s 8D, PPAP, Control Plans, PFMEA, and APQP programs.

Trained and prepared plant supervision and lead employees for upcoming customer-driven ISO/TS 16949 Internal Audits.

Johnson Control Inc. (JCI) (Temp Contract) 2/11 – 3/11

Quality Engineer, Madison, MS

Primary point of contact for Nissan Assembly Plant coordinating customer and internal quality seat issues.

Improved the internal quality processes and procedures and established controls in isolating and tagging nonconforming material processes

Provided internal Customer 8D training and facilitated management review meetings regarding quality issues

Applied Geo Technologies bough out Chahta Enterprise, and Carthage Facilities where I worked with companies from 1981 – 2010.

Applied Geo Technologies (AGT) 2005 – 2010

Quality Manager, Choctaw. MS 2007 – 2010

Responsible for the overall management of quality management systems and the quality of products manufactured at two separate manufacturing locations (23 miles apart) with approximately 20 or more quality employees

Maintained ISO 9001:2008 certification at Carthage facility while implementing and obtaining ISO/TS16949 certification

Maintained ISO 9001:2008 certification at Choctaw facility while implementing AS9100 for aerospace certification

Appointed the ISO/TS and AS 9100 Management Representative for each AGT facility

Led the ISO 9001:2008 implementation at corporate satellite facility in Picayune

Established the internal technical audit program and corrective and preventive action program at both AGT facilities

Coordinated with Manufacturing, Engineering, Contracts, Shipping/Receiving on a daily basis

Joint responsibility with Engineering for dispositioning non-conforming material or product

Established and maintained control of the corporate-wide and facility specific calibration/verification program

Developed and established the military MARCbot Improvised Explosive Device (IED) robot inspection check List, Certified by the Military to inspect and release material.

Worked closely with Engineering on prototypes and First Articles and prepared all First Article Reports for each product line

Experienced in Military Contracts, First Article Inspections (FAI), and First Article Reports (FAR), Certificates of Conformance (COC), DD250, and special projects

Authorized and appointed primary custodian by the DCMA representative for the DCMA Military Stamp responsible for military level inspections and primary authority to release parts to the military

Designated primary corporate Supplier representative for all supplier quality issues concerning purchased materials as well as supplied parts to the customer and customer concerns

Interfaced with Purchasing to qualify new suppliers; established and maintained the Approved Suppliers List; reviewed supplier PPAPs and approved supplier PPAP to prints and specifications; and monitored supplier corrective actions

Requested corrective and preventive action from suppliers and monitored corrections and remediation

Prepared supplier presentations and coordinated meetings for the supplier quality issues at AGT facilities

Performed on-site quality assessments and resolved supplier issues with internal management and customer

Reviewed and accepted or rejected Supplier 8Ds

Primary corporate point of contact with customer Supplier Quality Liaisons representatives for Ford, GM, Club Car and the Military agencies

Interfaced with customers concerning internal and external corrective actions

Assessed condition of returned material and warranty issues

Quality Manager,

Carthage, MS 2005 – 2007

Responsible for the quality of the product manufactured for Carthage customers (Club Car, Ford, GM, Chrysler, John Deere, Sears, etc.)

Interfaced with Manufacturing, Engineering, Contracts, Shipping/Receiving on a daily basis

Hired, managed, trained and supervised nine employees

Responsible for the internal technical audit program and the corrective and preventive action program

TS Management Representative

Interfaced with customers concerning corrective actions and monitored supplier corrective actions

Assisted in the maintenance of the Approved Suppliers List

Automotive Supplier Quality Liaison (OEM) representative to our automotive suppliers and customers

Worked closely with Engineering on prototypes and First Piece samples

Extensive experience in Military Contracts, First Articles Inspection (FAI), Certificate of Conformance (COC), DD250

Managed the calibration/verification program

Chahta Enterprise 1981 – 2005

Reliability Manager, Choctaw, MS 1995 – 2005

Hired, managed, trained and supervised fifteen employees

Wrote and implemented quality procedures, work instructions, and Production Parts Approval Processes (PPAP) for three separate facilities within the State of Mississippi

Examined, approved and released all assembly board fixtures

Designated Automotive Supplier Quality Liaison (OEM) responsible for handling customer complaints and issues

Responsible for quality of injection molding processes and product

Established 8D teams to resolve quality issues

Worked closely with Engineering and Labs on prototypes and first piece samples

Responsible for reading and interpreting blue prints and specifications

Responsible for pre-production and service part inspections

Responsible for the calibration/verification program

Achieved and maintained Q-1 Certification for Chahta Enterprise

Material Manager 1994 – 1995

Prepared Control Plans, Process Failure Mode Effect Analysis (PFMEA).

Prepared Bill of Materials

Worked closely with Engineering on new incoming product lines

Attended field evaluation unit builds at the customer’s location

Quality Engineer Supervisor 1991 – 1994

General Quality Supervisor 1987 – 1991

Quality Supervisor 1985 – 1987

Quality Lead 1982 – 1985

Quality Technician 1981 – 1982

EDUCATION

East Central Community College

Pleasant View High School

ADDITIONAL TRAINING

2010 Customer Service Training

2009 TS 16949 Auditor Training

2008 ISO 9001 Auditor Training

2006 TS 16949 Refresher Course

2003 TS 16949 Certificate

2002 ISO 14001Auditor Training

2000 APQP, FMEA, PFMEA, Control Plans Training, NAFTA Paper work for Ford Motor Company

1999 QS-9000 Audit Training

1998 DDL Training with Ford Motor Co.

1995 Supervisor Training

1994 SPC Training

1990 Welding and Soldering Classes

1989 Computer Classes

1987 Supervisor Seminars and Classes

1985 Gage verification/Certification Training

1984 Layout of Injection Molding for (PSW)

1980 Injection Molding

References available upon request

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