EXPERIENCE

INDEPENDENT CONTRACTOR, SELF-EMPLOYED

MAY 2012 - CURRENT

Merchandising – stocked and maintained many products and displays, including: Clothing, Fashion Accessories (i.e. Belts, Ties, Wallets, Watches, etc.), Housewares, Movies, Health and Beauty. Also, performed product resets and using Planograms to set displays. Also, experience cutting in product and shipping and receiving product.

Audits – Completed inventory and compliance audits at pet supply companies, discount stores, and a great many at department stores

Mystery Shopping – Helping companies to evaluate their businesses by providing unbiased evaluations and reports based on my personal experiences (and at times, specific scenarios) at their business.

GREAT GOODS EMPORIUM, BUYER/FBA ONLINE STORE

MAY 2016 – CURRENT

Responsible for buying and shipping of merchandise to be sold on Amazon. Work with Amazon and individual customers for resolving any issues with products or services.

Used my education (business administration minor), to grow my business. I take care of all financial aspects of the business, including: accounts payable and receivables, purchasing, communication with vendors and customers, inventory tracking, marketing campaigns, etc.

BEST BUY, CUSTOMER SERVICE SPECIALIST

NOVEMBER 2010 – JANUARY 2011

Provide fast and friendly processing of all customer transactions at checkout, customer service, and store pickup. Help answer questions and resolve customer issues, while maintaining professional communication with customers and peers, to provide excellent service and a positive experience.

EXPRESS SCRIPTS, PATIENT CARE ADVOCATE

NOVEMBER 2010 – NOVEMBER 2011

Provide plan details to patients, based on their particular health and pharmaceutical plans, and answer any questions. I took complex information and communicated those details in a manner that was easy for the patients to understand. All while maintaining accurate and complete documentation of all inquiries and phone conversations.

Provide customer support to members, providers, physicians, and pharmacies and, if necessary, transfer callers to appropriate departments.

Identifying urgent calls, and using rapport techniques to de-escalating situations, where there were concerns by patients and/or clients. This allowed corrective action to be pursued and expedited to take care of all the callers needs.

EDUCATION

COLORADO STATE UNIVERSITY – PUEBLO

BACHELOR OF SCIENCE RECEIVED MAY 2012

Double Major: Psychology and Sociology (emphasis in Criminology)

Double Minor: Business Administration and English

COMMUNICATION

Excellent communication and presentation skills. Took many college courses on speech, communication and presentations. Assisted professors and peers, design and develop strong, professional, and animated Power Point presentations. Assisted professors with research and editing scholarly papers. Developed and taught adult religious education classes. Also, I have been a tutor for math, statistics and English grammar, and have proofed and edited many reports and papers.

REFERENCES

EXCELLENT REFERENCES UPON REQUEST

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