Chaleigha A. McKenzie

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St. Wilmington Wilmington DE 19802 Phone: 302-***-**** Email: ac3005@r.postjobfree.com OBJECTIVE

I am a sharp, dedicated professional with long standing and diverse experience throughout multiple industries and capacities. I’m deadline driven, with outstanding organizational and multi tasking skills, fast learner, with strong ability to work independently. I’m an effective communicator who is adept in customer service and sales. I possess varied knowledge in logistics, consultative sales, data security, and keying data entry. EXPERIENCE

Home Depot; C hristiana, DE 2012 Present

Customer Service Specialist

● Provide solutions to issues, and informed customers of it in a verbal or a written form.

● Interface with customers to identify purchasing needs and direct the to appropriate department; recommend additional products or cost effective alternatives to enhance service and satisfaction.

● Protect organization’s value by keeping information confidential.

● Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.

● Provide training to new employees to uphold company policies and sustain customer satisfaction. Best Buy; Christiana, DE 2014 2015

Sales Representative

● Dealt with customer enquiries face to face, over the phone, or via email.

● Administered consultative selling techniques to service customer needs, while maintaining status as top seller.

● Cultivated successful relationships with retail customers.

● Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

● Educated customers on available product options to meet and exceed customer service experience. Kirklands; Miami, FL 2010 2011

Sales Representative

● Provided high quality customer service to optimize customer purchasing and payment process.

● Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

● Educated customers on available product options to meet and exceed customer service experience.

● Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions. SKILLS

Microsoft office suit, Office Suit,Extensive Knowledge Of Microsoft Office,Excel And Lotus Note, Data privacy, prospecting sales leads, call center, customer service, great attention to details, technical skills, multi tasking, time management, verbal and written communication, initiative and problem solving, interpersonal skills, dependable

EDUCATION

Miami Sunset Senior High School Graduated: May 2009