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Manager Customer Service

Delhi, India
January 13, 2018

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Curriculum vitae

Profile :

A Competent Hospitality Professional with 23 Year of Experience in strategic Planning/New Project development, Operations Management, Business Development, Relationship Management, Man Management/Training & Development, Supply Chain Management, Hotel and Restaurant Management and customer service.



Father’s Name : Mr.Farooq Husain

Sex : Male

Nationality : Indian

Religion : Muslim

Marital Status : Married

Date of Birth : 17th January 1971.

Permanent Address : B-6, Johari Farm Noor Nagar Ext.

Jamia Nagar Okhla, New Delhi - 110025

Mobile : +91-954******* / +91-882*******

Email :

Languages Known : English, Hindi, Urdu, Arabic.


Passport No. : H -1971646.

Place of Issue : Dubai

Date of Expiry : 4th January 2019


B.Sc. (Bachelor Degree in Science) from Kanpur University in 1991.

Three year Diploma in Hotel Management – 1994 from Delhi Institute of

Hotel Management.


Excellent Interpersonal, Communication, Management Skill with Demonstrated

Abilities in driving motivated team in achieving organizational goals.

A Keen planner & strategist with track record of developing operational policies/

norm, system & controls., Operations setup and management, project development. New business setup, Pre-opening of the Hotel and Restaurant.


Employer : Incredible India Hotels & Resorts Pvt. Ltd.

Title : Vice President–F&B operations & Development

Period : 1st July 2013 –till date

About Company : Company is managing and operating Hotels, Food Court,

Standalone Restaurants, QSR units, contract catering,

Coffee shop and Ice cream shop.

JOB RESPONSIBILITY : Responsible for overall F& B Operations, QSR Units

Casual, Fast Casual Dining, stand-alone Restaurant,

Food Court, Fine dining Restaurant and catering units.

Business development, brand management, Project

Development, Man Management, marketing and

Recruitment, P&L, inventory and revenue control

Providing direction and guidance to the operational

Activities of the organization.

Employer : G F A (Global Franchise Architects Middle East) Dubai

Title : Regional General Manager (Middle East )

Period : Jan 2010 to June 2013

JOB RESPONSIBILITY : Responsible to setup the Company Operations in Dubai

UAE and Launching all the company Restaurant Brands

in the region For Corporate and franchisee.

Coordinating With Mall operator, developer for site

Selection of New Project. Plan and oversee the execution

of the new project .

Coordinating with the Contractor, Local authorities and

Local Suppliers, for all Kind of purchase, P & L,

Marketing Recruitments, dealing with Franchisee for new

Project development in the region.

Responsible for overall Company operations and

Restaurant brand Developments in Middle East and Africa.

Employer : GFA ( Global Franchise Architects Middle East )

Title : General Manager

Period : Jan 2007 to Jan 2010

About Company : Global franchise is a F& B retail company Based in

Switzerland (Geneva) Corporate office in Thailand

( Bangkok ).

Heaving 9 brands of Restaurant Asian, Italian,

Continental, Cream and Fudge Ice Cream shop,

Coffee Shop and QSR units for corporate and Franchise.

Operating and managing 275 Restaurant, in 11 countries.

Pizza Corner-express and Dining Restaurant, Stone

Fire, Pizza Kitchen, Full Course Italian Restaurant,

Coffee World, Coffee Shop, Cream and Fudge –Ice

Cream Shop, New York Deli, Donut Baker, Golden

Pretzel & Conizza.

Employer : DAGOC - 2006

(Doha Asian Games Organizing Committee)

Title : Catering Manager Venue (Sports city)

Period : Sept. 2006 to Dec. 2006.


(A Property of Regent Groups)


Period : March 2006 to September 2006.

JOB RESPONSIBILITY : Responsible for overall Hotel operations, business,

Developments, recruitments, P&L and, marketing

Coordinating with all HOD’s for smooth Hotel


Employer : Ramada Resort

Title : Food & Beverage Manager

Period : Feb. 2005 to March 2006

Employer : Al Bustan Rotana Hotel Dubai

Title : Food & Beverage Operations Manager

Period : January 2003 to Jan 2005 .

Employer : Panorama Group of Hotels, Dubai.

Title : Assistant Food & Beverage Manager (Groups)

Period : September 1996 to December 2002.

Employer : Hotel Hans Plaza, New Delhi.

Title : Restaurant Manager

Period : May 1994 to September 1996.

Employer : Hotel Le Meridien, New Delhi.

Title : Senior Captain

Period : April 1993 to May 1994.

Employer : Hotel The Oberoi, New Delhi

Title : Hotel Management Trainee

Period : 1st January 1992 to 31st January 1993

HOBBIES : Sports, Music, Traveling and Reading.


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