Manager Customer Service
Resume:
Curriculum vitae
Profile :
A Competent Hospitality Professional with 23 Year of Experience in strategic Planning/New Project development, Operations Management, Business Development, Relationship Management, Man Management/Training & Development, Supply Chain Management, Hotel and Restaurant Management and customer service.
PERSONAL DETAILS:
Name : NASEEM ALAM
Father’s Name : Mr.Farooq Husain
Sex : Male
Nationality : Indian
Religion : Muslim
Marital Status : Married
Date of Birth : 17th January 1971.
Permanent Address : B-6, Johari Farm Noor Nagar Ext.
Jamia Nagar Okhla, New Delhi - 110025
Mobile : +91-954******* / +91-882*******
Email : ***********@*****.***
***********@*****.**.**
Languages Known : English, Hindi, Urdu, Arabic.
PASSPORT DETAILS
Passport No. : H -1971646.
Place of Issue : Dubai
Date of Expiry : 4th January 2019
EDUCATIONAL QUALIFICATION:
B.Sc. (Bachelor Degree in Science) from Kanpur University in 1991.
Three year Diploma in Hotel Management – 1994 from Delhi Institute of
Hotel Management.
STRENGTH :
Excellent Interpersonal, Communication, Management Skill with Demonstrated
Abilities in driving motivated team in achieving organizational goals.
A Keen planner & strategist with track record of developing operational policies/
norm, system & controls., Operations setup and management, project development. New business setup, Pre-opening of the Hotel and Restaurant.
TOTAL WORK EXPERIENCE: 23 Years
Employer : Incredible India Hotels & Resorts Pvt. Ltd.
Title : Vice President–F&B operations & Development
Period : 1st July 2013 –till date
About Company : Company is managing and operating Hotels, Food Court,
Standalone Restaurants, QSR units, contract catering,
Coffee shop and Ice cream shop.
JOB RESPONSIBILITY : Responsible for overall F& B Operations, QSR Units
Casual, Fast Casual Dining, stand-alone Restaurant,
Food Court, Fine dining Restaurant and catering units.
Business development, brand management, Project
Development, Man Management, marketing and
Recruitment, P&L, inventory and revenue control
Providing direction and guidance to the operational
Activities of the organization.
Employer : G F A (Global Franchise Architects Middle East) Dubai
Title : Regional General Manager (Middle East )
Period : Jan 2010 to June 2013
JOB RESPONSIBILITY : Responsible to setup the Company Operations in Dubai
UAE and Launching all the company Restaurant Brands
in the region For Corporate and franchisee.
Coordinating With Mall operator, developer for site
Selection of New Project. Plan and oversee the execution
of the new project .
Coordinating with the Contractor, Local authorities and
Local Suppliers, for all Kind of purchase, P & L,
Marketing Recruitments, dealing with Franchisee for new
Project development in the region.
Responsible for overall Company operations and
Restaurant brand Developments in Middle East and Africa.
Employer : GFA ( Global Franchise Architects Middle East )
Title : General Manager
Period : Jan 2007 to Jan 2010
About Company : Global franchise is a F& B retail company Based in
Switzerland (Geneva) Corporate office in Thailand
( Bangkok ).
Heaving 9 brands of Restaurant Asian, Italian,
Continental, Cream and Fudge Ice Cream shop,
Coffee Shop and QSR units for corporate and Franchise.
Operating and managing 275 Restaurant, in 11 countries.
Pizza Corner-express and Dining Restaurant, Stone
Fire, Pizza Kitchen, Full Course Italian Restaurant,
Coffee World, Coffee Shop, Cream and Fudge –Ice
Cream Shop, New York Deli, Donut Baker, Golden
Pretzel & Conizza.
Employer : DAGOC - 2006
(Doha Asian Games Organizing Committee)
Title : Catering Manager Venue (Sports city)
Period : Sept. 2006 to Dec. 2006.
Employer : REGENT CONTINENTAL HOTEL (New Delhi)
(A Property of Regent Groups)
Title : GENERAL MANAGER
Period : March 2006 to September 2006.
JOB RESPONSIBILITY : Responsible for overall Hotel operations, business,
Developments, recruitments, P&L and, marketing
Coordinating with all HOD’s for smooth Hotel
Operations.
Employer : Ramada Resort
Title : Food & Beverage Manager
Period : Feb. 2005 to March 2006
Employer : Al Bustan Rotana Hotel Dubai
Title : Food & Beverage Operations Manager
Period : January 2003 to Jan 2005 .
Employer : Panorama Group of Hotels, Dubai.
Title : Assistant Food & Beverage Manager (Groups)
Period : September 1996 to December 2002.
Employer : Hotel Hans Plaza, New Delhi.
Title : Restaurant Manager
Period : May 1994 to September 1996.
Employer : Hotel Le Meridien, New Delhi.
Title : Senior Captain
Period : April 1993 to May 1994.
Employer : Hotel The Oberoi, New Delhi
Title : Hotel Management Trainee
Period : 1st January 1992 to 31st January 1993
HOBBIES : Sports, Music, Traveling and Reading.
NASEEM ALAM
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