Manager Technical Support

DEMETRI CHRISTIAN

https://www.linkedin.com/in/demetri-christian-88857620/

EXPERIENCE SUMMARY

Over 8 years of experience in System Engineer and Infra-Application Support

Over 4 years as an Lead Enterprise Monitoring Engineer

Performed network migration from legacy systems to new IT standards

Migrated multiple datacenter for legacy infrastructure to new industry infrastructure

Responsible for monitoring applications and server availability

Performed application data load analysis

Managed and Trained others as well as lead other team through Infrastructure and application deployments

Supported application teams by translating business and non-functional requirements into cohesive infrastructure designs.

Performed 24/7 support for network surveillance to ensure network SLA were met.

Highly experienced in configuration, installation, tuning and day-to-day operations of the data centers

Ensured that the appropriate ITIL processes and procedures are followed when conducting day-to-day activities

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 95/98/2000, Windows NT, WIN 2000/2003/2008 Server, UNIX, AIX,HPUX, LINUX, Solaris 10

Web Server: Internet Information Server (IIS 3.0/4.0/5.0)

.NET Technologies: Visual Studio.NET, ASP.NET, VB.NET

Web Related: ActiveX, HTML, VBScript, JavaScript, ODBC, Java

Programming Languages: DOS Scripting, Visual C++, Visual Basic 6.0 and Visual Basic for Applications

Databases: MS SQL Server 6.5 through 2008, Oracle 9i, Oracle 8i, MS Access, SQL Enterprise Manager

Reporting Tools: Crystal Reports, Access Reports

System Design: MS Visio

Network: Cisco edge routers, Nexus routers 5-9k, Switches 5-7stack, F5, checkpoint Firewall, Cisco Ace, Fortinet

Tools: Visual Studio 6.0, Visual Source Safe 6.0, Visual Source Gear, FrontPage, Visio

Hardware: IBM PC

Others: FTP, SMTP, MS Office Suite, Lotus Notes, Navi-Score(Cascade), Symantec Ghosting, SMS, SAP 4.6b, SAP 4.6C, NOVELL, MS Exchange, WEBSPHERE 5,6, Citrix Admin, Wise Win Installer, HP Openview (OVO, OVPI, OVPM, OVR and BAC), Service Manager 9, Netware 5.0, Peoplesoft, Access, Remedy, Sendmail, Oracle, Veritas, Vantive/GPS, and AS/400, HP Sitescope, VMware, Solarwinds(NPM, NCM, NTA, SAM, SRM, and VMAN), Foglight, MS SCOM, and xMatters, SPLUNK

Methodologies: ITIL, MS Project, and QMS

PROFESSIONAL EXPERIENCE

Cardinal Health

July 2015– Presently

Application Engineer

Responsible for Engineering and Architecting multiple monitoring applications across multiple datacenters (Solarwinds(NPM, NCM, NTA, SAM, SRM, and VMAN), SPLUNK, and Netcool)

Created Conceptual, Logical and Physical architectural documents for Solarwinds, and MIR3 monitoring tools

Created Current and Future state Visio diagrams as part of the (SAR) Solution Arch Requirements

Participated and lead Gate 0 thru Gate 3 governance meetings for design acceptance and project approval

Created a 5 year Monitoring Roadmap detailing the need to advance technology by adding in additional technologies

Administered monitoring on 100K elements within Cardinal Health Datacenters

Serves as monitoring project SME for multiple IT projects

Resolve application related issues by working directly with vendor

Perform DB analysis utilizing SQL DB queries

Engineer applications on Windows and Unix OS

Performed multiple API integrations of applications using RESTFUL, WSDL, and SOAP

Utilizes ServiceNow (Helsinki) as Service and Incident Management

Create, document and deploy customized application packages and solutions for production systems and servers utilizing SDLC

Work with application Vendors to research new technologies to further streamline/automate processes both within the team as well as other departments.

Partner with WiPro offshore resources and ensure offshore team produces quality deliverables

Responsible for designing architectural, Contextual, and Logical diagrams for monitoring applications using MS Visio

Experience working with cross-functional teams including development, quality assurance, product management, project management, business analy

Ally in c/o Kforce Inc.

Nov 2012 – June 2015

Systems Engineering Lead Architect

Responsible for Engineering and Architecting (5) monitoring applications across multiple datacenters (Foglight, Solarwinds, MS SCOM, HP SIM, SPLUNK)

10+ years of experience in software engineering and/or software architecture.

Responsible for designing architectural, Contextual, and Logical diagrams for monitoring applications

Served as Lead System Engineer for Enterprise Monitoring team of (6) members

Responsible for the designing and architecting high availability and DR strategies for all enterprise monitoring applications

Worked with vendors to POC various tools such Dynatrace, App Dynamics. Sciencelogic, and BMC

Created 3 year Monitoring Roadmap which highlighted a need for a (MOM) Monitor of Monitors tool that would allow Ally to have a Central nerve point for all monitoring tools to be ingested

Responsible for deployment of applications from the network to the backend Database

Worked with Java and .Net developers to ensure proper proactive monitoring components were deployed around the applications

Responsible for the creation of Use Cases and UAT for applications under my jurisdiction

Performed multiple API integrations of applications using RESTFUL and SOAP

Participates in the project management budgetary committees in order to procure applications and hardware

Create, document and deploy customized application packages and solutions for production systems and servers utilizing SDLC

Administer, support and maintain all enterprise monitoring applications.

Strong leadership, problem solving, communication, interpersonal and collaboration skills

Participated in Governance meetings and presented SAF (Solution Architecture Framework) documents to gain budget and design approvals

Work with application Vendors to research new technologies to further streamline/automate processes both within the team as well as other departments.

Partner with GDC Cognizant offshore resources and ensure offshore team produces quality deliverables

Responsible for conducting interviews of both onshore and offshore resources with an objective to find resources to increase productivity and efficiency

Provide “3rd level” `support for software/hardware issues.

Experience working with cross-functional teams including development, quality assurance, product management, project management, business analysts, and support.

Assist other team members as needed.

Hewlett Packard (HP) in c/o Northwest Software Inc., Beaverton, Oregon

Oct 2010 – September 2012

Solution Architect

Responsible for migrating Fortune 100 companies from legacy HP HW/SW environments to the new HP standard HW/SW ( Hosting, Network, DB, Storage, Monitoring, and Service Delivery)

Participated in CAT/UAT testing pre/post production environments

Responsible for writing scripts to remove legacy monitoring exe. Files after cutover to new monitoring solution

Responsible for creating network deliverables to PM teams to show network logistics

Designed and architected the migration of legacy applications and network system integration.

Lead a team of 8 members in managing the Network projects, deliverables, migration, and client’s contractual software requirements.

Responsible for constructing, executing testing scenarios and implementing applications into the multiple clients’ network via leveraged and dedicated support.

Constructed and facilitated clients’ infrastructure with HP Application Software Suites and other Software Suites purchased by HP.

Documented all server and application related procedures in regards to all IT projects utilizing ITIL Methodology.

Planned and managed a team in finding the right consultants to perform the needed analysis and get them access to the client SMEs

Chrysler in c/o Covansys, Auburn Hills, MI

Feb 2008 - Apr 2010

Infrastructure Support Architect

Part of my responsibility with CSC was project management for configuration, installation, tuning and day-to-day operations of the data centers to monitor Chrysler network 24x7 Network infrastructure, and provided system support on EMC 3500 and 3700 disk storage systems. Evaluated and performed system test on HP OpenView products ITO, NNM, VPO OVO, and SIP. Also publish four white papers on SNMP and Network Management Upgrade T1 / T3circuit to OC3.

Worked closely with Developers to deploy applications and code changes to application

servers and software packages via (NDS) Network Deployment Server

Worked in various platforms Win, Linux, Unix, Solaris, and AIX

Configured POC (proof of concept) utilizing VMware w/Win 2003 on a Win XP platform for new integration of PAI 3.5

Configured HP OpenView monitoring templates on management servers to monitor performance, latency, and server up/downtime.

8 years deep level operational experience in network design in diversified environments

Utilized SAN/NAS with the sole purpose of supplying file-based and block data storage services to other devices on the network

Performed 24/7 support for network surveillance to ensure network SLA were met 99% of the time

Installed Verisign and Self-sign certificates to IHS Webservers and monitored expiration of SSL certs to prevent application outage.

Worked with CSS (Content Service Switches) Cisco 6100 utilizing 100mb/full data packet switching.

Configured Siteminder Web Agents on both App. And Web servers to allow application authentication through to corporate network.

Troubleshoot network errors utilizing HP Sitescope that monitors URL, CPU, memory, and connectivity.

Design server layout diagrams along with network security in efforts to prevent external/internal breeches.

Perform stress and load test to prior to implementation of new application deployments and server migrations utilizing HP LoadRunner.

Documented all server related procedures in regards to all server projects worked on.

Responsible for design and implementation of Portal Application, DB, and Web servers for a Websphere Portal project for Chrysler Employee Dashboard Project

Manage IBM Websphere networks environments consisting of IHS 6, WAS 6, UDB server, Siteminder security server, PAI 3.0, Content Switches, Global Switch, SSL/VPN (Juniper), and Cisco ACE module.

Performed patch management for (3) plant datacenters utilizing UNIX/Solaris platforms

Assisted in migration from AIX 4.3 to AIX 5L for development network environment

Solid knowledge of one of the following operation systems: UNIX, HPUX, AS400, SOLARIS, AIX 5L.., Windows and some LINUX

Perform script writing (ksh, ssh, and vi) in UNIX/Wintel environments to execute commands and expedite translations to MOM, WEB, and monitoring servers.

Utilized Win 2000/2003 server clustering to managed nodes permitting them to serve domain controllers

Created monitoring templates for SQL servers as well configured report intervals to interact w/ HP OVO applications

Responsible for server OS installation of various environments including WIN, AIX, UNIX, HPUX, and Solaris.

Performed Patch Installations for OVO 7 to OVO 8; Solaris 9 to Solaris 10; HPUX to HPUX ver. 2.

Responsible for decommissioning inactive servers from clients networks by uninstalling software applications, network configurations, and storing of data.

Tracked Decommissioned server data by organizing charts and ensuring inventory of hardware was maintained.

Created templates that formulated procedures on the HP Openview monitors in a LAN/WAN environment.

Hewlett Packard, Dearborn, MI

Nov 2006 – Feb 2008

Solution Architect

Design and implemented HP OpenView Applications remotely to 2000 Delphi management servers, 2500 Clorox Servers, and 2200 Weyerhaeuser Servers

Responsible for designing architectural, Contextual, and Logical diagrams for monitoring applications

Responsible for creating network deliverables to PM teams to show network logistics

Designed and architected the migration of legacy applications and network system integration

Created security policies to prevent breech of access by internal and external users utilizing IPSEC.

8 years deep level operational experience in OpenView tools deployment in large customer environments

Performed SAP 4.6C hot packs upgrades from 4.6B due to VF11 & VF04 line layouts for SAP dedicated servers.

Utilized knowledge of 2 years of experience in OpenView Internet Services (OVIS) and OVIS to monitor customer latency, SLA, and network adherence

Performed customer probes to investigate network alarms, and critical errors, and network health checks utilizing OpenView based applications

Solid knowledge of one of the following operation systems: UNIX, HPUX, HP Proliant/Blades, AS400, SOLARIS, AIX 5.3, Windows and some LINUX

Perform script writing (ksh, ssh, and vi) in UNIX/Wintel environments to execute commands and expedite translations to MOM, WEB, and monitoring servers.

Created monitoring templates for SQL servers as well configured report intervals to interact w/ HP OVO applications

Participated in maintenance coverage for network outages on a 24x7 basis.

Responsible for server OS installation of various environments including WIN, AIX, UNIX, HPUX, and Solaris.

Performed Patch Installations for OVO 7 to OVO 8; Solaris 9 to Solaris 10; HPUX to HPUX ver. 2.

Responsible for decommissioning inactive servers from clients networks by uninstalling software applications, network configurations, and storing of data.

Tracked Decommissioned server data by organizing charts and ensuring inventory of hardware was maintained.

Created templates that formulated procedures on the HP Openview monitors in a LAN/WAN environment.

Aug 2006 – Oct 2006: Seeking employment

AT&T BCS, Southfield, MI

Aug 2005 – Jul 2006

Project Manager

Expanding professional, with outstanding project planning, execution, budgeting, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.

Responsible for decommissioning clients sites by removing all inactive telecommunication equipment and scheduling hardware pickup with various shipping companies.

Coordinated other departments to properly and accurately decommission sites to remove software and collect all useful data and return to Client.

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables.

Effectively communicating, motivating and leading onsite and offshore junior managers, engineers, developers and technicians.

Superior coordination of user acceptance testing of final IT infrastructure and hardware implementation deliverables through iterative evolutions.

Selected Achievements

Responsible for monetary budgets controls of three (3) projects Thrifty Migrations ($500K), GM North America eVPN (275K), and GMAC eVPN (225K).

Developed procedural documentation materials for entire business unit.

Managed eVPN script development project integration lab in support of new hardware and required client applications. This was a deployment initiative for 127 separate North American locations, two business units’ sales teams as well as other subsidiaries/business units, using 6 Digital Global developer resources.

Responsible for over 2000 GM Voice and Data Billing Accounts. This involved working with other PMP(s) as well as other representatives to ensure that the client’s accounts were accurately billed via the GM VTNS Network.

Responsible for over 800 Delphi Voice and Data Billing Accounts. This involved working with other PMP(s) as well as other representatives to ensure that the client’s accounts were accurately billed via the Delphi VTNS Network.

Served as Lead Project Manager on a project that involved researching and analyzing the entire GM Voice Account which resulted in re-rating/adjusting accounts, creating procedural documentation, and providing weekly updates to GM Business Units.

Provided excellent customer service and satisfaction by meeting, 92/92 SLA.

Managed T-1, ISDN, eVPN, and POTS inventory for both GM and Delphi utilizing Vantive/GPS GUI software. This involved coordinating a parallel network for both clients to ensure all clients sites accurately reflected the circuitry charges provided on their monthly invoice.

Worked with Cisco vendors to ensure proper deployment of routers to client’s sites as well as coordinated the decommissioning of Cisco equipment when GM and Delphi sites closed down. This involved creating Decommissioning Deliverables, adjusting equipment inventories, and shipment of Cisco equipment back to Cisco leasing department.

Apr 2005 – Aug 2005

Banctec/Dell, Livonia, MI

Certified Dell Technician

Possesses Dell Certification Technician (DCT).

Performed repairs, troubleshooting, and hardware upgrades on various Dell products i.e., Laptops, Desktops, Servers and printers.

Provide technical support to residential and business customers. Provide well-communicated customer service with an Elite Status Ranking.

Travel within a 50 miles Metro radius to provide customer with satisfactory services and quality computer components

Jun 2004 – Mar 2005: Moved to MI. Seeking employment

SBC/Ameritech, St. Louis, MO

Feb 2001 – May 2003

Network Admin. Mgr

4(four) years experience as a Win NT Workstation Administrator

2(two) years experience of UNIX scripting utilizing C shell and Korn

Served as an administrator of Active Directory in conjunction with of MS 2000/2003 Server platform performing user add-ons, password resets, and installation of applications

Performed software and server upgrades utilizing Wise Win Installer.

Performed administration, installation and configurations of ISA Servers, Apache, and Cisco Routers

Experience with utilizing Websphere 4 as an administrator in conjunction with Web server installation and deployment of applications.

Utilized FTP on WAN to transport large files to management and local servers.

Working knowledge in configuring RAID using Veritas Volume Manager in a host based storage array.

Utilized SQL in conjunction with Oracle 8i to store, track, query, and recover data located in various SQL servers.

Provided Tier III technical support to LAN/WAN internal and external customers for DSL and Frame Relay services utilizing HP OpenView Internet Services (OVIS, OVPI) and Circuit Manager (CM) to track, report consolidation and monitoring of data traffic and continuity within HPUX platform

Coordinated with Network Planning Department in the design of LAN/WAN infrastructure for business customers ensuring that proper service plans, design, and maintenance needs were met on demand

Provisioned switch assignments in a WAN environment on Fortune 500 telecom customers; performed hot cutovers, and CIR upgrades for permanent virtual circuits (PVCs).

Monitored Cisco switches and PVCs utilizing HP OpenView OVO and OpenView Performance Manager (OVPM) on layer II environment

Provisioned and analyzed DSL circuits utilizing UNIX based SUN Solaris Cascade Application

Provided T1 point to point technical support for WAN business customers

Provided 3 years of experience and accomplishments within the Data Maintenance Center for SBC/Ameritech which included layer 2 switching on Lucent Frame Relay & ATM Switches - Ascend B-STDX 9000 and CBX500/GX 550 and STRATACOM -CISCO BPX/MGX platforms

Administered Checkpoint and Cisco security firewall applications at server level to prevent breech of access. Responsibilities included installation of Checkpoint applications and direct monitoring.

Worked with network planning and utilized line Sniffer attributes to gather network data from OC3’s, DSO’s and DS3 lines located in the central office

Project Management (T1, Cisco Routers, ISDN, and Remote Terminal Switches product expansions)

Utilized technical writing principles in conjunction with documenting software upgrades, hardware implementation, and product rollout

Provided DSL networking training and TCP/IP integration course material to the entire provisioning business unit

Handle all provisioning escalations in regards to technical support and customer complaints

Performed programming task utilizing Visual Basic 6.0 to create macros and performed DOS base scripting

Created web material as required utilizing Java scripting and HTML

SBC/Ameritech, Southfield, MI

Aug 2000 – Feb 2001

Network Administrator

Performed daily network functions utilizing Win NT Workstation

Served as an administrator of Active Directory in conjunction with of MS 2000 Server platform performing user add-ons, password resets, and installation of applications

Served as a Level II system administrator of SMS performing data queries, network performance monitoring, and Software Metering

Performed software and server upgrades utilizing Wise Win Installer.

Performed DSL continuity checks by Pinging IP/Addresses in the Cisco/RedBack Router

Utilized Novell Netware to backup, store, and recover data on local area networks that integrated via ( IP, HTTP, SMTP, and FTP)

Configure connectivity by programming VPN cross connects using SUN Systems Workstations

Monitored, tracked, and analyzed SBC network infrastructure via Citrix, HP Openview(OVIS, OVPM), and UNIX-Solaris platforms

Provisioned and analyzed DSL circuits utilizing UNIX based Cascade Application

Configured Redback/Cisco Routers in symmetry with ADSL and Frame Relay Switches via Telnet Sessions

Performed programming task utilizing Visual Basic and MS Access to create macros

Provided Tier III support to End Users, Field Engineers, and Internet Service Providers Provided Telephony support daily averaging 57 calls a day

Utilized HP Openview (OVPM) and Remedy ticket tracking systems to analyze and restore network settings for residential customers

Work with Frame Relay, T1, ISDN, and OC3 lines for Business Customer

Troubleshoot installation software/hardware via telephony

EDUCATION

Eastern Michigan University, Computer Aided Design, (1993-1997)

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