Customer Service Manager

Linda M. Ricupero

* ******* **** ● Woodland Park, NJ 07424 ● 973-***-**** ● ac2zzf@r.postjobfree.com

Customer SERVICE Representative

Motivated, dedicated and personable customer support specialist with excellent oral, written and interpersonal communication skills. Strong ability to prioritize projects with first-rate attention to detail. Solid problem solving and research skills. Proficient in Microsoft Office; Word, Excel, PowerPoint and Outlook.

Testimonials

“Besides being a joy to work with, Linda is a take-charge person who is able to present creative ideas and has excellent communication skills. In addition, she is extremely organized, reliable and computer literate.” – Sam Yodice, Director

“Linda was a diligent team member…undertook every task with great effort and was committed to performing to her best ability. Linda would even attempt to go beyond her job responsibilities and take the initiative to enhance various processes to improve daily office operations.” - Amanda Vasquez, Director

“If I ever needed someone that was pro-active, was tenacious, and had a go get ‘em attitude I would surely come looking for you.” – Don Kent, Manager

Professional Experience

Customer Support Representative

Order processing

Verified pricing

Implemented job functions

Trained junior representatives on computer system

Extensive follow up with sales reps

Inventory allocation

Developed sales reports

Handled a strong volume of client calls and issues

General clerical duties of phones, filing and copying

Office Manager/Administrative Assistant

Assisted the Vice Presidents of the Global IT & Communications departments

Coordinated the general office policies and procedures

Scheduled appointments and arranged audio/video teleconferencing calls

Coordinated all scheduled and special events

Generated expense reports and answered the departments’ multiple line corporate phone

Contacted customers regarding past due outstanding invoices

Managed correspondence for the Director, both internal and external

Opened and distributed heavy volume of mail and archived outdated files

Generated, copied and distributed internal letters and correspondence

Provided customers with written proposals and contracts

Answered phones and followed up with potential clients

Generated company website

Ordered and distributed company mailings

Ordered office supplies

Prepared spreadsheets and administrative reports

General office duties of filing, copying, scanning and data entry

Used the e-automate system for inventory availability,

resolved credit issues and copier repair complaints

Dispatched service technicians to their appropriate sites

Work History

Office Manager

Administrative Assistant

J Severino Construction, LLC.

County of Passaic, Home Energy and Weatherization Department

Office Manager

GLR Construction, LLC.

Program Assistant

William Paterson University

Executive Secretary

Schering-Plough Corporation

Sales Assistant

IKON Office Solutions

Account Representative

Ricoh Business Systems

Customer Service Representative

Eastern Datacomm

Order Supervisor

Casio Inc., Dover, NJ

Education

Microsoft Word Certification

Microsoft Excel Certification

Software Sense Computer Learning Center, Totowa, NJ

Certification of Personal Business Applications

Data Quest Systems, Fairfield, NJ

Business Administration studies

Fairleigh Dickinson University, Teaneck, NJ

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