Manufacturing and operation Management

Chang Qing

Female, married

Current Location: Houston

15+ Years International Work Experience

Cell phone: +1-281-***-****

Email: *************@*******.***

Self-assessment

** + Years International Experience for O&G Industry

Strong leader with proven capability to develop and lead multi-disciplined organizations

Business acumen, analytical, strategic in approach, multi-function exposure

High Energy Level & Initiative

Visionary and Strong Implementation skill

Ability to deliver quality result under high pressure

Fast learning & Strong adaptability

Graduate from Shang Hai Jiao Tong University at age 20.

Successfully switching from major Electrical Engineering to Oilfield services. Specialized in Reservoir Evaluation Wireline logging operations which includes the knowledge of Geophysics, Geology, Reservoir engineering, Petrophysics.

Worked in Vietnam, Japan, Korea, Oman, Egypt, Thailand, China and Malaysia, in various positions including Field Engineer, Operation Line Management, Sales, Strategic Marketing, and Human Resource, Manufacturing/Engineering

Completed the company assist MSc program (Management for Oil & Gas) from Herriot-Watt University in year 2014; it combines Petroleum Modules with the Management modules (25-30 people are selected each 1-2 year globally out of 80,000 for the program in Schlumberger since 2006).

Education Background

1997/09 - 2001/07 Shang Hai Jiao Tong University Electrical Engineering Bachelor

2011/01 - 2014/06 Heriot Watt University Management in Oil & Gas Industry Master

Work Experience

2017/2 - Now

Schlumberger USA MI-SWACO HQ Technology Life Cycle Manager, Houston, Texas, USA Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 10000

Transformation - Build up MI global Technology Life Cycle Management Organization

Focus on Continuous Improvement on Equipment Reliability & Reduce Cost of Service Delivery

Asset Standardization & Utilization Optimization

Develop Maintenance Program (Reliability Centered Maintenance) & Standard Work Instruction

Maintenance Population Competency Development

Global Maintenance network optimization, Lean workshop

2013/12 – 2017/1

2010/12 – 2013/11

Schlumberger Malaysia Malaysia Manufacturing and Technology Center General Manager, Penang, Malaysia Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 400

General Management – Cross Functional Synergy

Implement the company strategy of Moving to South & East, develop the business

Financial: Fully Accountable for P&L $150M - $200M per year Manufacturing Revenue

Cost management

Inventory Management

Manufacturing Activity – O&G Industry, Seismic Equipment

Lean/Automation Technology, Efficiency Improvement

Strive for the Quality delivery

Drive Continuous Improvement for Cost & Quality projects

Reliability Improvement with solid Technology Life Cycle Management

Set up Global Repair/Refurbishment on both Land & Marine Equipment

Supply Chain Management

Lead Time, Supplier Quality, Cost/Contract

HSE

President Award for more than 2 Million Hours without Injury

President Award for Top5 HSE safety video

Design Engineering

Rapid response for equipment quality improvement

People Motivation & Competency Development, develop local talents

Morale/Cost Management during O&G Industry downturn

People/Resource planning, competency development, cross training

Oil &Gas down turn management, work force reduction & recruiting

Compensation Management

Government Relationship

Incentives

Expansion of Facility

Schlumberger China China Manufacturing & Global Sourcing HR Director, Shang Hai, China

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 1000

People Management for the fast growing China Manufacturing & Global Sourcing business

-Headcount triple from 2010 to 2013

-Develop Moving to East Human Resource Strategy Oct 2012

-Lean Process to increase efficiency and ensure delivery of the support to rapid growth

oRecruiting Process optimization for Fresh Out Campus/ Shop floor / experienced candidates

Standardize monthly batch recruiting events for shop floor employees from Jul 2011

Apprentice program to ensure pipeline build up from Mar 2012

Experience professional recruiting procedure created, various form design, Sep 2012

Explore various recruiting channel to meet the growth demand

oCompetency management

Design & launch the career progression program for the shop floor employees, including promotion criteria, technical verification, technical sustaining plan…

Setting guideline for engineers/function career step promotion control

Management training program

oSupplier/ Vendor Management

Relocation/headhunter/visa agencies management, service quality KPI set up

Standard contracts, ethic compliance

oHR data documentation & continuous improvement

Online tracking and auto-notification of contract, probation, experienced hire

Employee Code of Conduct roll out, Mar 2011

-Retention and Motivation

oAttrition rate significant reduce from 12.3% to 2.7%

oEmployee Committee set up to increase motivation through various social activities

oCareer Orientation Reviews campaign to address career concerns / planning (51 CORs in 2012)

oSuccession Plan for managers and key competency, career planning including oversea rotation

-Compensation and Benefit

oMarket comparison and positioning for salary structures, Job matching through technical capability / responsibility / various factors comparison, ensure fair practice for salary proposal

oDevelop salary structure for fixed step training participants

oLong term / short term incentives, various benefit & allowance, support line management for general stock option grant recommendations.

oManages and monitors the compensation line on the center P&L, including business plan forecast, budgeting and monthly analysis of compensation key indicators

2009/10 – 2010/11

Schlumberger China China Strategy Group Business Development & Technology Manager, Beijing, China

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 2000

Strategic Marketing / Work on the M&A projects, related to all the different segments in Schlumberger.

Mainly work on:

- Technology strategy (Drilling, Testing, Logging, Completion, Artificial Lift, Seismic, Data Consulting)

- Competitor technology & organization evaluation

- IP (intellectual property) analysis, in charge of IP strategy for China

- Market Analysis for Oilfield market in China

- Market Analysis for oversea, create global guideline for how to work with the Chinese National Service Company

- Marketing & Sales training for M&A Co.

2009/01 -- 2009/09

Schlumberger Thailand Reservoir Evaluation Wireline Operation Support Center Mgr, Bangkok, Thailand

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 3000

-Technical Support for Thailand, Vietnam, Australia, Malaysia wireline operations

-Remote Operations support for the high profile jobs, monitor the engineer job from the office, coach the young engineer for running services or new technologies, help them for trouble shooting.

2007/12 -- 2008/12

Schlumberger Egypt Reservoir Evaluation Wireline Field Service Manager, Cairo, Egypt

Energy/Minerals/Mining/Metallurgy WOFE Company Size:More than 3000

Fully Responsible for the operations which cover:

-Financial Management, full responsibility for Profit & Loss, Revenue $50M per year, increase 30% YOY

-Operations management

Service Delivery Management, The Major & Serious failure rate dropped to Zero

oManage Service Delivery execution according to the defined location Service Delivery process with accurate and timely data entry through business systems, including job invoicing and field crew bonus.

oProvide FE/FSs with the necessary assistance to ensure consistent and efficient service delivery, put clear process for engineers briefing / debriefing / trouble shooting for the wellsite jobs and implement the process strictly

oEnsure that journey plans meet the requirements of the location driving plan.

oProvide equipment requirements to the location Equipment Assurance team.

oEnsure all third party products and services delivered directly to the customer meet the prescribed Quality and Safety requirements. .

Asset management, resources Management

oBusiness review and plan for the asset requirement

oPlan activity 3+ months utilizing the Service Delivery Business System:

oDefine requirements for equipment and Service Delivery personnel.

oCoordinate activity with other FSMs for resource sharing/conflict.

Implement the cell management to ensure field engineers take the full responsibility for the cell

Personnel Management -- 100 employees, which includes 20 field engineers, 50 field operators, 20 maintenance engineers, 10 base supports (10 nationalities)

Competency Management Training & Development

-Performance Management

Measure and communicate performance KPIs and drive continuous improvement plan to the team.

Manage all reports’ performance appraisal process.

Identify opportunities through the prescribed continuous improvement tools and implements improvement plans and follows up. E.g. wellsite job audit, base walk around.

Lead the Service Delivery related Quality and Safety incident investigations following responsibilities according to the non-conformance event management process

-QHSE Quality, Health, Safety, Environment) Management

Zero safety incident

Manage operations involves various safety hazards, for example, radioactive source, explosives, high pressure well head equipments, high tension operations, long hours operations and driving

Commitment and Leadership for the QHSE

Risk Management: Identifies the risk of operations that do not follow established job designs, procedures or standards. Initiates exemption/Management of Change or notify management as needed.

-Customer Relationship Management

Communicate with the client on operations requirements, technical job data, detailed job planning and follow-up to obtain performance feedback:

oEnsures awareness of client activity.

oLiaises on service quality related issues for assigned jobs.

Monitor days of sales outstanding, ensure engineers issuing correct invoice and make sure the invoice would be accepted by client

2006/04 -- 2007/11

Schlumberger Oman Reservoir Evaluation Wireline Account Manager, Muscat, Oman

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 500

-Implement the account management process with a formal Account Plan, and leads the key account PDO (40 % by SHELL) activities of marketing, business development, relationships, and technology engagement

-Identify opportunities across all segments, and supports the opportunity management process with effective Opportunity Plans.

-Implement marketing & sales business systems

-Manage the support team for account servicing activities such as invoice resolution and receivables collection as required.

-Fully in charge of the technical engagement with handled account (10 rigs &10 hoists, $ 15M/year)

Actively promote Schlumberger products and services

Provide technical support for marketing activities such as presentations, demonstrations, and technology launches.

Provide technical support for sales activities such as bid proposal preparation, technical design options, and other technical services

Provide answers to technical questions from customers and produces validation elements.

Provide input to Marketing about requirements for new product definition.

2005/03 -- 2006/03

Schlumberger Japan Reservoir Evaluation Wireline Engineer In Charge, Nagaoka, Japan

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 200

Japan Nagaoka base Engineer in Charge,

-Line Management: Manage the base with 3 field engineers, 12 operators, 8 maintenance specialists, 2 Land logging trucks and 2 offshore logging Units.

-provide the services for the high profile land/offshore client JAPEX, TOC, JEDC, and Korean KNOC offshore project which earned the client appreciation letter.

2002/02 -- 2005/03

Schlumberger China Reservoir Evaluation Wireline Field Engineer (JFE/FE/SFE/GFE), East China

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 2000

-Solid Logging Services Knowledge: Logging jobs for the Chinese land/offshore client including CNPC, Sinopec, and CNOOC. Provided services with all the ranges from Open hole Petro-physics (Nuclear, Resistivity, Sonic), Geology, seismic, formation Tester, NMR logging, to Cased Hole perforation, resistivity (CHFR), cased hole formation tester (CHDT), handling 15K Pressure Equipment.

-Leadership: Led 5-10 people’s teams working in land, desert, mountains, and offshore etc. various environments. I was fully in charge of all the operations at the wellsite, including all the troubleshooting, team management, safety alerts.

-High energy level & High pressure handling ability: When working in the oil field wellsite, it is quite common to work 4 days and nights without stopping during the logging, which involves a lot critical decision making and pressure handling due to high cost of rig NPT (Non Production Timing)

-HSE: Well Head Equipment - High Pressure equipment handling, Explosive handling, radioactive source handling.

-Customer Service: Dealing with client all the time at the wellsite, fully in charge of 100K-1.2M USD revenue jobs alone, build up rich client dealing skills. Handle all the job communication, invoice issuing, service ticket signing, and service quality discussion.

Received several appreciation letters from offshore clients, and got recognized from managers for the strengths mentioned above.

2001/11 -- 2002/01

Schlumberger British Training Center Reservoir Evaluation Wireline Junior Field Engineer, Livingston, UK

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 10000

Training school in Livingston, UK

Professional training school from Schlumberger combines all the theory and practical courses

Intensive Training & Exams covers all the Tool theory, operations practical, package delivery and Interpretation for the logs. Pass rate 12/22

2001/08 -- 2001/11

Schlumberger Vietnam Reservoir Evaluation Wireline Junior Field Engineer, VungTau, Vietnam

Energy/Minerals/Mining/Metallurgy WOFE Company Size: More than 500

Worked in Vungtau, Vietnam, basic wireline operations, getting familiar with the rig, work with operators to do the service and maintenance for tools, basic equipments, rig up//rig down.

Training / Certificates

2014/10 -- 2014/10 Schlumberger Paris

Training Course Gender Balance workshop (3 days)

Training Location Paris, France

2011/1 – 2013/12 Heriott-Watt University

Training Course Project Management, Geosciences, Production Technology, Finance, Organizational Behavior, Reservoir Engineering, Strategic Planning, Finance for Oil & Gas Industry (each course was individually taken in each quarter in UK)

Training Location Edinburgh, UK

2012/3 -- 2012/3 Schlumberger Singapore

Training Course Compensation & Benefit for Managers, Financial Wellbeing workshop (1 week)

Training Location Singapore

2011/10 -- 2011/10 Schlumberger Paris

Training Course Managers in Personnel (1 week)

Training Location Paris, France

2010/03 -- 2010/03 Schlumberger Shanghai

Training Course Management Essential II (For Manager’s Manager) (1 week)

Training Location Shanghai, China

2008/07 -- 2008/08 Schlumberger Egypt

Training Course Basic Finance (1 week)

Training Location Cairo, Egypt

2008/03 -- 2008/03 Schlumberger Clarmat

Training Course Field Service Manager School (2 weeks)

Training Location Paris, France

Description in Details Operations Management Training (Asset Mgt, People Motivation, Service Quality, Career Development)

2007/05 -- 2007/05 Schlumberger Jakarta, Indonesia

Training Course Sales School I (2 weeks)

Training Location Jakarta, Indonesia

2007/03 -- 2007/03 Schlumberger Abu Dhabi, UAE

Training Course Cased Hole Mini LAT (Log Analysis Training) school (2 weeks)

Training Location Abu Dhabi, UAE

2006/11 -- 2006/11 Schlumberger Abu Dhabi, UAE

Training Course Open Hole Mini LAT (Log Analysis Training) school (2 weeks)

Training Location Abu Dhabi, UAE

2004/04 -- 2004/04 Schlumberger Beijing, China

Training Course Leadership and Management Skill (1 week)

2003/11 -- 2003/11 Schlumberger Livingston, Edinburgh

Training Course Production Logging School (2 weeks)

2003/08 -- 2003/08 Schlumberger Perth, Australia

Training Course Presentation Skill (1 week)

2002/07 -- 2002/07 Schlumberger Medan, Indonesia

Training Course Advanced Wireline Logging School (2 weeks)

2001/11 -- 2002/01 Schlumberger Livingston, Edinburgh

Training Course Intensive Wireline Logging School (11 weeks)

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