JUSTIN A. CAESAR

* ** ****’s Court, Apartment *j

Brooklyn, New York, 11226

House #: 347-***-****

Cell phone #: 347-***-****

PROFILE

A fun loving and motivated Customer Service Specialist and Cell Phone Repair Technician with over 5 years of experience in meeting organizational and operational objectives. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. I am a friendly and flexible individual with a proven professional approach towards objectives and tasks. EXPERIENCE.

CellSavers Phone Repair.

January 2017– September 2017

855-***-****

Meet with customers at their location to determine the problem with the phone probable causes and type of repair needed.

Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad, replacing battery, charge port.

Troubleshoot problems in the phone's programming to find error.

Give a written invoice of repair parts needed, estimate of cost to customer and get signatures where needed.

Currently experienced in all hardware repairs of the iPhone 5, 5c, 5s, 5s+, 6, 6+, 6s, 6s+ Samsung/FedEx Repair

August 2016 - January 2017

641 Lexington Ave

Interface with customers directly about problems related to their mobile device

Remove Samsung front and backglass

Diagnose and fix issues related to battery, charge-port, and motherboard as well in all Samsung devices.

Update Samsung Operating System using Company software. 2014 - 2015 SECURITY DETAIL – Eyes Are Vigilant Security Firm Duncan Village, San Fernando, Trinidad

During my tenure at this company I was charged with the responsibility of securing the premises of a gas station and supermarket as well as briefing newer recruits on their duties and responsibilities and providing training when needed

2013 – 2014 CUSTOMER SERVICE REP – MJM Enterprises Duncan Village, San Fernando, Trinidad

JOB RESPONSIBILITIES:

• Supervisor

• Store attendant

• Cold storage inventory organizing

• Customer Service Representative

• Utilizing and performing maintenance on coffee dispensing machine for customer use. 2012 – 2013 CUSTOMER SERVICE REP – JD Supercenter

High Street, San Fernando, Trinidad

JOB RESPONSIBILITIES:

• Customer Service Representative

• Inventory Clerk

• Floor Attendant

• Operating electrical appliances purchased by customers to insure proper working functions. 2010 – 2011 CASHIER/CUSTOMER SERVICE REP - Lorash Supermarket Ltd. 112 Manahambre Rd, Ste. Madeleine, Trinidad

JOB RESPONSIBILITIES:

• Cashier

• Inventory clerk

• Stock Clerk

EDUCATION

2014 – 2015 LEVEL 1 INFORMATION TECHNOLOGY – Trinizuela College 67 Chacon Street, San Fernando, Trinidad

Certificate in IT Systems Support - PC Maintenance Dismantle, assemble, install and maintain a desktop computing system Fundamentals of Computing Systems and Customer Care Diploma in IT Systems Support

Maintain ICT equipment and systems 2

Customer Support Provision 2

Install, configure and maintain software

Install, configure and test ICT Networks.

2006 - 2007 LEVEL 1 WELDING/TRAINEE MECHANIC – MUST Program Multi-skilled Training Program (MUST)

San Fernando, Trinidad

Certificate attained in Level 1 Welding.

Basic Auto and Diesel Mechanical Training

2003 – 2005 AUTO MECHANIC TECHNOLOGY – Princes Town Senior Comp Princes Town, Saint Julien, Trinidad

ACEDEMIC SUBJECTS ACQUIRED:

- MATH NEC (National Exam Council )

- APPLIED SCIENCES NEC

- COMMUNICATION NEC

- TECHNICAL DRAWING NEC

- AUTO MECHANIC THEORY & PRACTICAL NEC

2004 – 2005 (UWI) University Of The West-Indies

Princes Town, Trinidad

Certificate of Proficiency in Auto-mechanics

Auto and Diesel

2004 YTEPP (Youth Training Employment Partnership Program) March - August Auto Maintenance and Repairs

2000 - 2003 WILLIAM E GRADY High School

25 Brighton 4th Road, Brooklyn, New York Auto-mechanic Theory REFERENCES

Andrew Petgrave

Mobile Technician/ Business Owner

347-***-****

Mrs Charles

Customer/ Retired Nurse 718-***-****

CV

Dear Human Resources,

It is with great enthusiasm that I submit my application for the position of Mobile Technician and Customer Service Representative. As someone who is dedicated to providing the highest quality of service at all times, I am always intimately involved in everything that happens in my department and am only truly happy when a client is completely satisfied with my service.

The foundation of my success lies in my talent and passion for client interaction and teamwork. As a highly motivated person I view each customer as a potential sale and business opportunity waiting to be discovered. In every company that I have worked for, I not only bring new energy, fresh ideas and a different way of thinking, but also help work colleagues to achieve their full potential. I am also highly computer literate which assists me in being more proficient.

It would be an honor to be a part of and contribute to a company like yours which is known for its talented workforce and high standards. I thank you for your time and I look forward to hearing from you in respect to an interview.

Yours Sincerely,

Justin A. Caesar

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