Customer Service Representative
Resume:
JUSTIN A. CAESAR
* ** ****’s Court, Apartment *j
Brooklyn, New York, 11226
House #: 347-***-****
Cell phone #: 347-***-****
PROFILE
A fun loving and motivated Customer Service Specialist and Cell Phone Repair Technician with over 5 years of experience in meeting organizational and operational objectives. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. I am a friendly and flexible individual with a proven professional approach towards objectives and tasks. EXPERIENCE.
CellSavers Phone Repair.
January 2017– September 2017
Meet with customers at their location to determine the problem with the phone probable causes and type of repair needed.
Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad, replacing battery, charge port.
Troubleshoot problems in the phone's programming to find error.
Give a written invoice of repair parts needed, estimate of cost to customer and get signatures where needed.
Currently experienced in all hardware repairs of the iPhone 5, 5c, 5s, 5s+, 6, 6+, 6s, 6s+ Samsung/FedEx Repair
August 2016 - January 2017
641 Lexington Ave
Interface with customers directly about problems related to their mobile device
Remove Samsung front and backglass
Diagnose and fix issues related to battery, charge-port, and motherboard as well in all Samsung devices.
Update Samsung Operating System using Company software. 2014 - 2015 SECURITY DETAIL – Eyes Are Vigilant Security Firm Duncan Village, San Fernando, Trinidad
During my tenure at this company I was charged with the responsibility of securing the premises of a gas station and supermarket as well as briefing newer recruits on their duties and responsibilities and providing training when needed
2013 – 2014 CUSTOMER SERVICE REP – MJM Enterprises Duncan Village, San Fernando, Trinidad
JOB RESPONSIBILITIES:
• Supervisor
• Store attendant
• Cold storage inventory organizing
• Customer Service Representative
• Utilizing and performing maintenance on coffee dispensing machine for customer use. 2012 – 2013 CUSTOMER SERVICE REP – JD Supercenter
High Street, San Fernando, Trinidad
JOB RESPONSIBILITIES:
• Customer Service Representative
• Inventory Clerk
• Floor Attendant
• Operating electrical appliances purchased by customers to insure proper working functions. 2010 – 2011 CASHIER/CUSTOMER SERVICE REP - Lorash Supermarket Ltd. 112 Manahambre Rd, Ste. Madeleine, Trinidad
JOB RESPONSIBILITIES:
• Cashier
• Inventory clerk
• Stock Clerk
EDUCATION
2014 – 2015 LEVEL 1 INFORMATION TECHNOLOGY – Trinizuela College 67 Chacon Street, San Fernando, Trinidad
Certificate in IT Systems Support - PC Maintenance Dismantle, assemble, install and maintain a desktop computing system Fundamentals of Computing Systems and Customer Care Diploma in IT Systems Support
Maintain ICT equipment and systems 2
Customer Support Provision 2
Install, configure and maintain software
Install, configure and test ICT Networks.
2006 - 2007 LEVEL 1 WELDING/TRAINEE MECHANIC – MUST Program Multi-skilled Training Program (MUST)
San Fernando, Trinidad
Certificate attained in Level 1 Welding.
Basic Auto and Diesel Mechanical Training
2003 – 2005 AUTO MECHANIC TECHNOLOGY – Princes Town Senior Comp Princes Town, Saint Julien, Trinidad
ACEDEMIC SUBJECTS ACQUIRED:
- MATH NEC (National Exam Council )
- APPLIED SCIENCES NEC
- COMMUNICATION NEC
- TECHNICAL DRAWING NEC
- AUTO MECHANIC THEORY & PRACTICAL NEC
2004 – 2005 (UWI) University Of The West-Indies
Princes Town, Trinidad
Certificate of Proficiency in Auto-mechanics
Auto and Diesel
2004 YTEPP (Youth Training Employment Partnership Program) March - August Auto Maintenance and Repairs
2000 - 2003 WILLIAM E GRADY High School
25 Brighton 4th Road, Brooklyn, New York Auto-mechanic Theory REFERENCES
Andrew Petgrave
Mobile Technician/ Business Owner
Mrs Charles
Customer/ Retired Nurse 718-***-****
CV
Dear Human Resources,
It is with great enthusiasm that I submit my application for the position of Mobile Technician and Customer Service Representative. As someone who is dedicated to providing the highest quality of service at all times, I am always intimately involved in everything that happens in my department and am only truly happy when a client is completely satisfied with my service.
The foundation of my success lies in my talent and passion for client interaction and teamwork. As a highly motivated person I view each customer as a potential sale and business opportunity waiting to be discovered. In every company that I have worked for, I not only bring new energy, fresh ideas and a different way of thinking, but also help work colleagues to achieve their full potential. I am also highly computer literate which assists me in being more proficient.
It would be an honor to be a part of and contribute to a company like yours which is known for its talented workforce and high standards. I thank you for your time and I look forward to hearing from you in respect to an interview.
Yours Sincerely,
Justin A. Caesar
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