Customer Service Sales

**+Years of Client Services Experience

Excellent Problem-Solving Skills

Detail-Oriented

Strong Work Ethic

WORK EXPERIENCE

Macy's Decatur, GA

Sales Floor Manager 2012-2016

●Managed staff of 50 sales associates, 3 team leaders and 5 assistant managers.

●Assigned employees to specific duties to best meet the needs of the store.

●Instructed staff on appropriately handling difficult sales.

●Trained and evaluated personnel in Sales & Marketing.

●Led weekly store meetings for all employees.

●Counted cash drawers and made bank deposits.

●Generated repeat business through exceptional customer service.

Home Depot Atlanta, GA

Human Resources - Screener 2010-2012

●Effectively managed a high-volume of inbound and outbound customer calls.

●Addressed and resolved customer product complaints empathetically and

professionally.

●Gathered and verified all required customer information for tracking purposes.

●Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

●Analyzed call volume and average call time to monitor Customer Service

Representative performance and productivity.

City of Atlanta Atlanta, GA Aviation Security System Assistant 2006-2010

●Reviewed, classified, and assigned security codes to employee access cards.

●Captured and submitted fingerprints.

●Communicated effectively with departmental personnel and the general public.

●Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.

●Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.

Automotive Protection Corporation (APCO) Norcross, GA

Underwriter 1999 - 2006

●Underwrote vehicle service contracts.

●Provided contractual information and research for dealers and clients.

●Met monthly contract sales deadlines.

Wachovia Bank (currently Wells Fargo) Atlanta, GA

Fraud Analyst 1997 - 1999

●Monitored ATM and VISA debit cardholder activities.

●Detected fraudulent activity, or inconsistencies in customer spending habits.

●Established positive rapport with customers via telephone contact, thus enhancing customer-bank relationship

EDUCATION

Luther Rice University – Atlanta, GA - 2012-present

Chicago Vocational High School - Chicago, IL - 1983

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