Support Technical

Chris Mendenhall

*** *** **** ******Lexington*SC*29072 (803) 317 - 5386 **********@*****.***

Technical Expertise

Software IAMS, Pointsec, IWPM, MPS, TAO 5, DB2, IMS, Access, Norton Ghost, Excel, Outlook, Power Point, Paragon Imaging, Program Removal, Novell, Dell KACE, various remote support, multiple anti-virus

Operating Systems Windows NT Workstation, Server 4.0, Windows 2000 Professional and Server, Windows XP, Vista/7/10, MS/DOS, Mac/OS, familiar with Linux

Certifications &

Other Coursework MCSE, A+, COBOL, Java

Professional Experience

Computer Technician

Jim Hudson Automotive, Lexington SC 04/16 – Present

Provide Tier I and Tier II support through a ticket system

Support phone systems, security cameras, television billboards, automotive equipment, accounting equipment, network printers and servers, and active directory users and security groups

Maintain hundreds of various industry programs across multiple dealerships

Ensured functionality of a fast-changing environment

Computer Technician

Lexington School District 2, West Columbia SC 09/12 – 11-15

Support and work ticket system to ensure break/fix issues are resolved in a timely manner

Prioritize issues based on importance, and shift focus when new issues occur as needed

Create and maintain images for new systems and old systems, over network or on local drives

Support network Ricoh printers and management systems

Maintain SMARTBoard, Epson class projectors, and education systems

Enter and maintain technology inventory for school and district-wide database

Instructor/Program Developer

South Carolina Department of Corrections, Columbia SC 07/11 - 9/12

Develop Computer Refurbish Program from the ground up as a pilot program to implement across the state to all the other institutions.

Create the curriculum and long range plan for education or inmates in program.

Teach inmates the skills for hardware and refurbishing computers that follows the A+ system.

Serve on the State Technology Committee for SCDC.

Desktop Analyst

Ettain/Blue Cross Blue Shield of South Carolina, Columbia, SC 08/07 – 3/10

Configure new network printers, workstations, and PC’s; Maintain, modify, and document desktop application packages

Support personal workstations in a network environment, including the delivery, installation, and setup of such systems in the end-user community of 1,100 people plus a remote site of 300 people

Configure, install, monitor, and maintain IT users

Provide technical support and guidance through Tier II support

Contact this candidate