Project Management Manager
Resume:
DALE KELLY, PMP, ITIL
Cell: 586-***-****
Livonia, Michigan 48152
E-mail: **********@*****.***
SUMMARY
A Senior Project Manager with experience in the automotive, aerospace, financial, healthcare insurance, information technology and consulting industries. Providing project management expertise in support of projects and programs in the areas of IT infrastructure implementation, software, VoIP, FoIP, and storage technology. Hands-on expertise in the following areas:
Project Management
Schedule Development/Control
Cost Estimating/Control
Issues/Risk Management
Vendor Management
Resource Management
Requirements Definition
Program Management Office
Training/Mentoring
Social Media Consulting Services, Livonia, MI February 2017-Present
Business Owner
Provided social media marketing services to several local small businesses.
Identified target markets and appropriate approaches.
Created marketing content and gathered performance metrics.
Modis, supporting Ford Motor Company, Allen Park, MI May 2016-January 2017
Senior Project Manager
Provided infrastructure and deployment project management for enterprise applications and tools in support of the Ford Digital Worker Program.
Managed the Project Team for server expansion and deployment of the EMC/Syncplicity file sharing tool.
Developed all project management deliverables and budget inputs/update per the Ford PM process.
Performed schedule development and status reporting, issues/risk reporting, change control, and project governance through the use of Clarity.
Arrow Strategies, supporting Ally Financial, Detroit, MI August 2015-December 2015
Project Manager
Provided infrastructure project management for the Southeastern Michigan (SEMI) Application Migration Project, part of the overall effort to consolidate all branch and other sites into one central location in downtown Detroit.-
Performed resource acquisition, schedule development and status reporting, issues/risk reporting, change control, and project governance through the use of Clarity.
Generated change requests through the use of ServiceNow.
Provided infrastructure project management for Application Development projects that require new environments.
Managed the overall Infrastructure Requirements and Design process.
Initiated and monitored the server request and server build process.
Facilitated the creation of the required groups and service accounts to allow access to the new environments.
AAA – Auto Club Group (ACG), Dearborn, MI June 2012-August 2015
Project Manager I
Provided project management support to the Infrastructure and Architecture organization of the Automotive Club Group at AAA.
Successfully implemented a Fax-over-IP server solution upgrade deployed to over 2,000 users. Developed all project management documentation. Prepared for and completed all required Tollgate reviews. Performed vendor interface and management for contracted labor services. Coordinated the efforts of a matrixed team of twelve resources. Provided regular status updates to senior management.
Managed the Windows 7 Application Remediation and MS Office 2010 upgrade project deployed to over 6,000 users. Developed all project management documentation. Provided vendor interface and management for contracted labor services. Coordinated the efforts of a matrixed team of eight resources.
Managed the build and implementation of expanded storage capabilities (EMC VMAX technology), including modifications to the affected databases.
Managed the implementation of a broadband upgrade for 131 remote locations.
Reviewed Auto Club Group (ACG) Project Management Processes and provided improvement suggestions to the Project Management Office.
TEK Systems, supporting MESSA, East Lansing, MI January 2011 – June 2012
Senior Project Manager
Provided project management and Program Office Management (PMO) support to the Michigan Education Special Services Association (MESSA), a not-for-profit company managing health benefit plans for the MEA.
Successfully completed a project to add a low premium, high deductible health plan and health saving account (HSA) to MESSAs product line. Performed all vendor management activities for the HSA administrator. Developed all project management documentation. Coordinated the efforts of a matrixed team of thirty resources to modify several existing software applications, ensure business readiness, and facilitate the implementation process. Utilized a hybrid Agile approach for internal software application modification.
Successfully completed a project to formulate and implement the solution to comply with the Patient Protection and Affordable Care Act (PPACA). Interfaced with company Directors and Managers to identify the scope, requirements, process changes, communications, and IT solutions required to meet the deadline of July 1, 2011. Developed all project management documentation, and coordinated the development of the duration and work effort estimates for the project schedule. Coordinated the efforts of a matrixed team of fifteen resources to modify an existing software application, and to ensure business readiness.
Supported the development and implementation of the company Program Management Office (PMO). Provided input to the requirements and design of portfolio management, PM process improvement, documentation, tools and best practices.
HTC GLOBAL SERVICES, supporting the State of Michigan February 2010-December 2010
Senior Project Manager
Provided project management support to the State of Michigan.
Managed the re-design of the health care module of the retirement services software application. Directed the efforts of a leveraged project team of eight members. Led and participated in the collection and documentation of business requirements. Developed all project management documentation including project charter, scope, schedule, risk/issue plans, quality plans, communication plans, and project status reports. Completed the Planning and Requirements Stage Exits.
Managed several organizational infrastructure projects, including the refresh of twenty-four servers, MS Office upgrade, and Internet Explorer upgrade. Developed all project management documentation.
EDS, Auburn Hills, Michigan April 2006-December 2008
Senior Project/Program Manager
Provided project management support and consulting services to internal and external clients.
Managed the establishment of a virtual Program Management Office (PMO) for a $100M State government healthcare contract. Supervised technical writing, risk/issues management, configuration management, change control, scheduling, and status reporting functions that ensured completion of contractual deliverables required to authorize payment milestones. Defined processes for reporting and reviewing risks, issues and action items, which reduced the time required to develop mitigation plans and implement solutions. Coordinated the efforts of a dedicated team of nine resources.
Managed the pilot phase of a server virtualization infrastructure project, which resulted in the creation of best practices for internal implementation and marketing initiatives.
Developed project management inputs for new business proposals for information management and retail clients.
AJILON CONSULTING, Southfield, Michigan
Consultant at General Motors, Warren, MI, November 2004-April 2006
Senior Project Leader
Provided project management support and consulting services to General Motors North American Implementation Project Management Office (PMO).
Coached/mentored Project Managers on the use of General Motors SDP Project Management process set, assisted in the preparation for Phase/Tollgate reviews, and conducted Readiness Assessments.
Created and documented PMO-level processes, templates and standards that facilitated project health and readiness assessments, and reduced internal review time prior to Phase/Tollgate reviews.
Assisted Project Managers on vendor management techniques, which reduced risk and ensured achievement of project quality, cost and schedule goals.
Tracked metrics results to identify performance improvements.
Validated compliance with CMMi practices and principles, which reduced the time required to achieve Level 2 assessment.
EDS, Auburn Hills, Michigan June 1998-November 2004
Senior Project/Program Manager
Provided project management support and consulting services to internal and external clients.
Managed the implementation of a Voice over Internet Protocol (VoIP) network at several external client sites, including the Dow – Automotive headquarters, with over 1,000 personnel. Implemented a design consisting of ten servers, tape storage, switches and routers. Directed the project team to perform site assessment, facilities upgrade, network design, implementation, and turnover activities, meeting the target completion milestone. Coordinated the efforts of a dedicated project team of ten resources.
Managed a major application database enhancement project for a large external client. Supervised a virtual team located at three different locations. Successfully completed the project on time and within budget.
Provided expert project management and PMO guidance for a client-specific internal organization. Supported the organizational transition from the assessment at SEI CMM Level 2 using one Process Set, to Level 3 assessment using a different process set.
Trained project managers in preparation for the PMP certification examination.
EDUCATION
Bachelor of Science in Engineering Administration
Michigan State University, East Lansing, Michigan
Numerous training courses in Project Management
TECHNICAL TOOLS
MS Excel, NetMeeting, PowerPoint, Project, Word, Visio, SharePoint, OneNote
Clarity, ServiceNow, WebEx, PRICE H and PRICE S (parametric estimating tools)
PROJECT MANAGEMENT METHODOLOGIES
SUITE (State of Michigan), PM2 (EDS), SDP (General Motors), SEI/CMMi, MPOD (MESSA), ACG PMP (AAA), APEX (Ally Financial), Ford PM, Earned Value Analysis
SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC) METHODOLOGIES
Waterfall, Agile (Scrum), Hybrid
CERTIFICATIONS
Certified Project Management Professional (PMP) since 1993 – renewed through 2019)
ITIL Foundation
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