Customer Service Representative

Joel Santiago Brito de la Cruz

Calle Isabel de Torres #1

Residencial Guillermo Antonio V, Apt. R402

Altos de Cancino, Santo Domingo, Dominican Republic E-mail: ******@*****.***, ******@*******.***

Profile

I've been an interpreter since 2007, I have a college degree in advertisement, over 5 years of supervising experience, over 8 years of teaching experience with professional, efficient and competitive willingness to offer outstanding customer service and interpersonal skills in a fast-paced business environment; quick learner, multitasking, dedicated team player and goal-oriented, ability to work under pressure, great at meeting deadlines. Professional Experience

All Call Interpreter

Certified Language International CLI (October 2014-Current) WAH Service all SPA-ENG calls for the CLI customers while offering outstanding Interpretation skills and customer service.

All Call Interpreter

CyraCom (April 2014-Current) WAH

Provide Spanish-English Interpretation with the highest quality, to the CyraCom clients. All Call Interpreter

TeleLanguage (Feb 2014-Current) WAH

Assist with Medical and all call Interpretation to the Limited English Proficient person and the TeleLanguage Clients.

Simultaneous/ Consecutive Interpreter

United States Embassy Commerce Department (January 2012-Current) Serve as a Simultaneous or Consecutive Interpreter for different states, as confederations of Business Man/Women, who come to the Dominican Republic for different conferences or sourcing. I am one of the only 10 Interpreters for these means in the country. Medical Interpreter/relief In charge

Pacific Interpreters (May 2011 - current)

handle mostly medical calls (95%), provide interpretation at the most professional level possible, provide excellent customer service, insuring both parties are satisfied with service provided. As relief In-Charge I assist the in-charge team in overlooking the floor

(adherence, assist interpreters with any need, keep upper management updated with any occurrence or issue, make sure floor rules are being followed) I covered shifts when needed Relief In-Charge

Language Line Services (September 2008 - 2011)

Give support to the In-Charge team in their daily activities which includes but it’s not limited to: assist interpreters and agents with their needs, keep upper management in the loop, check applications and run reports to maintain productivity at its maximum level. All Call Interpreter

Language Line Services (October 2007 – 2011)

Aid with interpretation in English/Spanish between Language Line customers and their clients with outstanding customer service.

English teacher

APEC University (2005 - 2014)

Teach English classes to children and teenagers ages between 8 and 17 years old in levels Basic and Intermediate, keeping track of Feeling good! their progressive development. Meet with parents if needed to help as much as possible my students. Customer Service Representative

STI (August 2005 - May 2007)

Provided customer service with mobile activations and technical support to clients. Achieved New Hires Mentor position. Received Employee of the month awards. Customer Service Representative

Supra Telecom (September 2004 – March 2005)

Assisted customers with Sales and Billing services as well as Technical Support needs. Received Customer Service awards.

Education and Training

College : Graduated in Advertising (2002 - 2013)

Specializing in Creativity and Management

Universidad Autonoma de Santo Domingo (UASD)

TKT certificate : Certificate given by the University of Cambridge Confirming one’s ability and knowledge to accurately teach using the best method possible.

Obtained band 3 in all 3 modules given.

http://www.cambridgeenglish.org

High school : Electrician Technician degree

Professor Simon Orozco

Elementary : Lilian Portalatin Sosa School

Jose Reyes Academy : Computer Technician Degree

Microsoft Windows

Microsoft Office Suite

Basic Network Setup

Human Relations Seminar

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