Customer Service Microsoft Office

Karina Bernal

San Leandro, CA *****

**************@*****.*** - 510-***-****

Salary requirements are $19.00-$23.00 hourly or salary $4,800-$6,800 monthly

Willing to relocate to: Hayward, CA - Alameda, CA - Oakland, CA

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Advisor/Service administrator

NorCal Kenworth - San Leandro, CA-January 2016 to Present

•greeting customers

•writing customers trucks up for service

•updating customers daily on repairs being performed on there trucks

•providing accurate estimates on recommended repairs

•upholding our monthly sales goals

•performing outstanding customer service

Administrator/Office Manager

Honda of Hayward 24895 mission boulevard - Hayward, CA-March 2014 to December 2015

•Issuing warranty claims

•Proper coding

•Submitting warranty claims

•Keeping track of the warranty expenses

•answering incoming calls

• scheduling appointments

• assisting with payroll on the end of the pay periods

• add new customers information on ADP

EDUCATION

Associates degree in Medical

HEALD College - San Leandro, CA

2010 to 2012

High school or equivalent

San Leandro High School - San Leandro, CA

2006 to 2009

SKILLS

Microsoft office (4 years), ADP (2 years), Reynolds and Reynolds (4 years), Electronic filing (2 years), WPM 48 (5 years), 10 key stroke (4 years)

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