Customer Service Sales Representative

Scott Wiltraut

Collection Rep

Archdale, NC

*********@****.*** - 336-***-****

WORK EXPERIENCE

Collection Rep

DiTech - Greensboro, NC - 2015-09 - 2016-03

Collection of past due Mortgages and Second Mortgages Sales Representative

TruGreen Lawn Care - Greensboro, NC - 2015-01 - 2015-04 Sell lawn care services to consumers.

Front End Customer Service Representative/Cashier

Food Lion - Jamestown, NC - 2013 - 2014

* Performed all duties as a front end customer service representative, which included customer refunds and problem resolution.

* Operated cash register and performed all duties required to provide excellent customer service. Pepsi Direct Sales Representative

Pepsi Beverages Company - Winston-Salem, NC - 2012 - 2012 Communicated with Pepsi Direct customers to replenish stock and upsell new products. Commercial Collector

NCO Financial Systems, Inc - Charlotte, NC - 2010 - 2011

* Collected past-due commercial credit card accounts using telephone contact.

* Used effective communication procedures to quickly collect past-due monies. Collections Counselor

Urgent Cash Advance - Greensboro, NC - 2009 - 2010 Collected past-due money of paycheck advances using internet and telephone calls. Collection Representative

BB&T Commercial Finance - High Point, NC - 2006 - 2008

* Performed collection of outstanding monies for clients factored in the furniture industry.

* Resolved customer problems concerning terms and due dates and helped solve all problems in order to obtain money due.

Temporary Positions in Credit/Collections

Eaton Electric - Raleigh, NC - 2006 - 2006

Collections Representative

Bank of America (contract position), Greensboro, NC Recovery Specialist

Commercial Collection Specialist

Amerigas - Valley Forge, PA - 2004 - 2005

* Performed collections of outstanding monies for commercial and consumer accounts on a national level using proper and effective communication tactics resulting in considerable funds collected in a short period.

* Communicated with customers via telephone and worked with district office personnel to address ongoing collections issues.

Temporary Positions in Credit/Collections

Exxon - Exton, PA - 2001 - 2004

SPS - Credit/Collection

Vertex Inc. (through Accounting Principles), Berwyn, PA Collection Specialist Siemens Health Service (through Bettinger Co.), Great Valley, PA Self-Pay Collections Genex Services, Valley Forge, PA Billing Coordinator Credit / Collection Analyst

MG Industries - Malvern, PA - 1998 - 2001

* Evaluated the credit worthiness of customers of the company's specialty gas products.

* Analyzed Dun & Bradstreet reports, verified credit references, and approved customer credit.

* Performed credit analyses and collection activities of outstanding accounts receivables. Credit Manager

Niemeyer Corporation - West Chester, PA - 1995 - 1998

* Approved credit for all wholesale orders and approved for shipment to customer.

* Obtained Dun & Bradstreet information and credit/payment history to approve credit.

* Performed collections activities of past-due wholesale accounts and established collection methods for the retail facility/collections department.

Credit/Collection Manager

Glenroy/First Impressions - Philadelphia, PA - 1994 - 1995

* Approved credit for all customer orders and performed credit analysis/approval for all new customers.

* Applied in-depth knowledge of Dun & Bradstreet reports and collections methods.

* Established credit guidelines for individual customers based on payment history or previous company EDUCATION

BS in Business Management

West Chester University of Pennsylvania - West Chester, PA 1996-08

SKILLS

Excel, Microsoft Word, Word

ADDITIONAL INFORMATION

COMPUTER SKILLS

Windows • Microsoft Word • Excel

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