Customer Service Manager

Tom Geiselhart

***** ********* *****, *******, ** 77095 281-***-**** (C) ************@*****.***

Store manager Sales Manager

Leadership Sales & Marketing Management Inventory Control

A highly motivated and results-oriented Store Manager with more than ten years of progressive experience in sales, inventory control and store management. Recognized and awarded for superior customer service, enhanced productivity and loss prevention. Seeking role of a Trainer/Manager in a challenging environment and will bring following core competencies to the table:

Operations Management

Inventory Management

Customer Service

Financial Management

Loss Prevention skills

Recruitment & Selection

Professional Experience

9Round Kickboxing Fitness June 2017 – October 2017

Manager/Head Trainer

Effectively managed business of the store and ensured continuous achievement of profitability by more than 15 to 20% above set sales targets.

Coached and mentored store employees for better performance and customer service.

Supervised employees scheduling and deployment to facilitate smooth store operations.

Assisted District Owner in recruitment, selection, orientation and on-boarding of new hires.

Informed members about proper techniques in stretching, aerobic/anaerobic, and strength exercises to ensure they achieve their fitness goals.

Leslie's Swimming Pool Supplies May 2016 – June 2017

Store Manager

Enhanced efficiency in sales and profits by promoting new products and services

Conduct mechanical repairs and water analysis.

Ensured safety of chemical products by adherence of Federal, State and Company Health and Safety regulations, policies.

Establish a strong customer base by visiting commercial properties and discuss customer needs.

Ensured great customer service by the hiring and training of effective sales leaders.

Effectively achieved profit goals by maintaining inventory levels, pricing integrity and labor dollars.

H.E.B. Grocery, Houston Nov 2012 – Jan 2016

Seafood Department Manager

Administered seafood department ensuring innovative display of products.

Ensured effective merchandising, inventory flow and control keeping life cycle concept in mind

Improved customer satisfaction by ensuring continuous availability of fresh products.

Facilitated increase in Company sales profits by ensuring greater customer flow through the store.

Planned and conducted ‘Sales Promotion Cooking Events’ to advertise variety and quality of products.

Planned marketing strategies with senior management and implemented decisions for positive outcomes.

Ensured availability of talented sales team in department through effective hiring and training program.

Ensured safety and quality of products through adherence of Federal, State and Company Health & Safety Regulations and policies.

Certifications

National Academy of Sports Medicine Personal Trainer

CPR/AED certification

Contact this candidate