Human Resources Customer Service
Resume:
DEIRDRE C. TRELEAVEN
ac2zuz@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Experienced with working in fast paced environments which demands strong organizational, technical, and interpersonal skills. Effective at multi-tasking and handling tasks to maintain a smooth running office. Confident and poised in interactions with all levels of management. Detail-oriented and resourceful in completing projects. Recognized for, reliability and speed. Software, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SAP BADI, QuickBooks, InputAccel,Ceridian Payroll, CBiz Employee Management and Payroll Systems, TimeForce/QForce, UPS software. Recipient of multiple awards for outstanding performance and professionalism in the United States Navy.
PROFESSIONAL EXPERIENCE
UNITED PARCEL SERVICE (UPS) – Landover, MD 2015 - 2017
Customer Service Supervisor
•Delegating tasks
•Monitoring the team’s performance
•Assisting the team by performing the tasks with them
•Helping with training and development
•Completing paperwork
•Handling complaints (from both staff and customers)
•Helping to hire new staff
•Reporting to senior management / personnel when required
•Assist Center Managers with daily assignments regarding UPS Drivers and Dispatch personnel.
UNITED PARCEL SERVICE (UPS) – Landover, MD 2014 –2017
Helper Coordinator
•Oversaw the daily helper needs provided by the operations department; coordinated daily staffing of 30+ driver assistants
•Reviewed the helper hours for accurate recording of time and assignments
•Worked closely with operations communicating helper performance
•Distributed and tracked helper equipment to include uniforms and employment documentation
•Liaison between the UPS Drivers and customers regarding the customers packages
•Tracked packages by using the package tracking number for lost prevention purposes
•Performed general office duties; ordering uniforms and maintaining helper track records in the database systems
POSTERITY GROUP LLC – Rockville, MD 2013 - 2013
Human Resource Specialist
•Prepared or maintained employment records related to events such as hiring, termination, leaves, transfers, and promotions using human resources management system software
•Sourced, interviewed, and hired personnel; processed hiring-related paperwork to include both federal and state mandated eligibility and tax forms
•Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
•Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
•Maintained and updated human resources documents; organizational charts, employee handbooks, directories, and performance evaluation forms
•Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
•Revised and implemented procedural and policy changes to improve operations
•Compiled employee time, production, and payroll data from time sheets and other records; processed department in invoices for payment
•Experienced first-hand knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)
GENERAL SERVICE ADMINISTRATION– Arlington, VA 2009 - 2012
General Clerk II Contract Digitizing
•Conducted comprehensive audits of government contracts prior to scanning digitally
contracts for scanning digitally
•Assembled documents using the GSA SAP Business Add-Ins (BADI) system
•Developed reports that tracked document inventories, audit updates, and PDF files
•Conducted the Quality Control (QC) process after the scanning process was done
•Initiated and maintained responsibility of the delivery or transmission of images to corporate office for processing with zero discrepancies
•Performed regular equipment maintenance functions, as well as coordinate for machine maintenance/repair with third-party hardware service providers
SMALL BUSINESS ACCOUNTING –Lanham, MD 2008 - 2012
Payroll Coordinator
•Received and reviewed payroll records ensuring compliance with company polices and guidelines; entered payroll into system and managed all payroll processing
•Posted a variety of payroll actions including wage garnishments, benefits withholding, payroll liability claims, overtime hours, and worker’s compensation claims
•Prepared bi-weekly payroll an all related payroll reports including tax deposits, 941 quarterly filings, W-2’s, and other year end reports
•Checked records and papers for clerical and arithmetic accuracy, completeness, and compliance with established standards and procedures
•Investigated employee complaints concerning direct deposit accounts by researching payroll documents and following up with banking institutions
•Printed checks, paid bills, tracked expenses in addition to monitoring departments earned profits and losses
•Created estimates and invoices electronically; customized department forms resulting in a 25% waste reduction
JACKSON HEWITT TAX SERVICE – Forestville, MD 2008 - 2011
Administrative Assistant
•Conducted thorough in-person interviews with customers using franchisor’s propriety tax software application
•Completed all related tax forms in accordance with policies; and in compliance with legislation and regulations
•Checked the ‘hold’ drawer and contacted customers for additional information as necessary to insure accurate and timely completion of tax returns
•Audited all tax returns forms for accuracy and completeness
•Researched tax related questions and specialized issues; responded to clients in timely manner
•Monitored on-site customer volume and appointed additional tax preparers as required
•Assisted with general office support to include; filing, mailing, inputting and updating records; contacted customers using the Call Campaign Software
ADDITIONAL EMPLOYMENT HISTORY
1998 – 2007 Retail Management and Restaurant Management
1982 – 1997 United States Navy
EDUCATION / CERTIFICATION
Medical Coding and Billing School - presently
Master of Business Administration & Human Resources, American Intercontinental University, Atlanta GA
Bachelor of Arts in Business Administration & Management, American Intercontinental, Atlanta
Tax Preparation Professional Certified
Atlantic Fleet Career Counselor Course
Bachelor Automated Management School
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