Customer Service Real Estate

MOHAMMED SAIFUL HUQUE

E-mail: ********@*****.***

Cell: 646-***-****

Summary

•Book reservations for Access A Ride customers

•Take accurate information to ensure pick up at the correct address location, destination and timing

•Confirm reservations for customers

•Consulted and advised potential clients on possible mortgage plans and real estate locations

•Coordinated services between clients, lawyers and bank personnel to achieve clients’ goals

•Opened and closed accounts and presented additional bank services

•Provided quality customer service by responding urgently and effectively to customer complains and requests

•Arranged the display and pricing of merchandise in order to promote sale items for a retail drug store

•Assisted customers with product selection and any questions in regards to items sold

•Finalized customer transactions via computerized cash register

•Coordinated staff schedules in order to provide an adequate coverage needed to complete daily work assignments

•Monitored and evaluated employee performance and conduct, ensuring company procedures were followed

•Reviewed and submitted employee payroll records in a precise and timely manner

•Executed daily operation procedures, such as reconciliation and verification of sales transactions

Generated the general ledger report that included production sales and bank reconciliation information, using the company’s computerized bookkeeping system

•Monitored budget expenditures, maintained inventory and reviewed business records

Computer Technical Skills:

Application: Microsoft Office Application 2007, 2003, XP, 2000, 97 (Word, Excel, Access, Power Point), Microsoft Publisher, VMware

Operating Systems: Windows 3.1, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista, Mac OS X

Certification:

CompTIA A+ Certified

Professional experience

Global Contract Service Queens, NY April 2013 - Present

Reservation Specialist

Job Duties:

•Experienced book reservations for Access-A-Ride customers

•Experienced take accurate information to ensure pick up at the correct address location, destination and timing

•Confirmed reservations for customer side

•Experienced any customer in a difficult situation, call the carrier and monitor the passenger.

•Experienced make sure that the passenger was pickup and dropped off .

•Provided quality customer service by responding urgently and effectively to customer complains and requests

First Transit Queens, NY Mar 2009 – Mar 2013

Reservation Specialist

Job Duty :

•Book reservations for Access A Ride customers

•Take accurate information to ensure pick up at the correct address location, destination and timing

Confirm reservations for customer.

Freelance Work Queens, NY Feb 2005 - Feb 2009

Real Estate Sales Assistant

Job Duty :

•Consulted and advised potential clients on possible mortgage plans and real estate locations,

•Coordinated services between clients, lawyers and bank personnel to achieve clients’ goals

Credit Co St. Lauret, Canada Jan 200- Mar 2002

Job Duty :

• Promot MBNA Credit Card at North fork Bank

Independence Community Bank Brooklyn, NY Mar 2002 – Jan 2005

Customer Service Representative

Job Duty :

•Greet costomer, help to open a new account & closed old account and provide other Bank services.

•According to the customer needes, refer to specialist such ac mortage, loan anerious other bank services.

EDUCATION

CompTIA A+ Institute of Information Technology, Long Island City, New York

CompTIA Network+ Institute of Information Technology, Long Island City, New York

EHCCI’S New York Bilingual Institute, Inc New York, NY

Customer Service/Computerized Office Applications

Duane Reade Training New York, NY

Management Development Program

Jagannath College Dhaka, Bangladesh

B. A. In Economics, Political Science, Social Welfare, and History

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