Customer Service Sales
Resume:
Michele Shaw
Unit E
Florence, KY 41042
***********@*******.***
Objective:
To obtain a challenging and rewarding position with a company that will utilize my planning, customer service and logistics experience and skills.
Experience:
04/08-9/17 Mubea, Inc., Florence, KY
Inside Sales/Customer Service/Logistics-Disc Springs & Trans Springs-Logistics/Production Planning-Transmission Springs
Inside Sales Quoting
Customer Service
Scheduling of parts needed from production to fulfill customer requirements.
Updating the Ford DDL system, Chrysler SMART System, Toyota Web Portal as well as other company’s individual websites.
Verification of all EDI transmittals, including input of all hard copy purchase orders
Set up of all new customers, contracts, part numbers and pricing in XPPS/AS400.
Updating/Maintenance of Excel Spreadsheets
Research/Excellent Internet Skills
Shop/Work Orders
Logistics-Expedites via NLMI for GM and Ford, Expeditors for Chrysler as well as local companies for all other expedites.
Purchasing of PT parts/tooling from our headquarters in Germany.
Expense reports/calendar management.
Problem Solving/Excellent communication (verbal and written) skills
Special Projects as needed.
10/05-01/08 Heidelberg Distributing, Cincinnati, OH
Office Manager
All duties associated with normal office procedures.
Responsible for 12 employees ranging from Customer Service Agents to HR/Payroll, A/R and A/P, etc.
Responsible for all money collected from beer and wine drivers and bank deposits.
Financial reporting.
Scheduling.
Implementation of attendance and dress code policy for Cincinnati.
New hires/interviews and hiring/termination.
Attendance management – responsible for write ups etc for employees over their acceptable amount of time off.
Payroll, maintenance of employee files, workers comp (benefits).
Responsible for the company wide (6 offices) national office supply contracts/copier contracts, etc.
Preparation of presentations/reports.
Responsible for collections of past due A/R’s and returned checks.
Excellent customer service skills and problem solving.
Excellent verbal and written skills.
Special projects as needed.
3/05-8/05 Injection Alloys, USA Florence, KY
Admin Asst/Production and Logistic Coordinator
All duties associated with normal office procedures.
Direct support to CFO.
New hire orientation/paperwork, etc.
A/P, A/R, payroll, HR duties as assigned.
Production and logistics coordination/scheduling.
Quality control.
Manufacturing of cored wire products as needed.
Shipping/receiving.
5/98-9/04 KE-Burgmann USA, Inc. Burlington, KY
Project Coordinator/Office Manager
Project bidding.
All duties associated with normal office procedures.
Direct support to the Managing Director, CFO and CEO.
New hire orientation/paperwork, etc.
A/R, A/P-collection of past due invoices.
Safety, quality control, purchasing.
Production and logistics coordination/scheduling.
Production scheduling.
Field service coordination/bidding.
Production of expansion joints including shipping/receiving.
Marketing of standard products.
Responsible for all travel arrangements of all employees and scheduling and planning of all meetings on site and off.
Responsible for all employee complaints/suggestions/employee files, etc.
Planning and logistics of all sales meetings.
Design/implementation of Excel spreadsheets for references and inventory control.
Expense Reports, calendar management.
Financial/Administrative support/reporting to international parent company.
Daily correspondence/support with sales representatives worldwide.
Design/Implementation of our Environmental, Safety and Health Manual.
Education:
1990-1992 Northern KY University Highland Heights, KY
Business Administration
1986-1990 Conner High School Hebron, KY
College Prep.
Software:
Excel
Word
Power Point
Outlook
Lotus Notes
Internet Explorer/Firefox
AS400
Quickbooks (intermediate)
ADP Timesaver
Access (limited)
References upon request.
Contact this candidate