Sales Customer Service

CLINT SHARP

*** ********** *****, *** ****, NC **562

763-***-**** *********@*****.***

OPERATIONS MANAGER

Process implementation / Result Driven / Inventory Management /Relationship Development / Performance Reporting/ Written and Oral communication / Facility Utilization / Leadership

OBJECTIVE: To continue to grow professionally within facilities and operations field, while utilizing my extensive logistics background in order to help provide a more efficient and effective work environment.

EXPERIENCE

DUKE UNIVERSITY May 2015- Current

Facilities Manager

Lead, plan and direct all day to day operations for four buildings measuring roughly 1 million square feet.

Coordinate contracting services and housekeeping services ensuring high quality, timely completion, and effective and efficient services.

Provide input and collaborate with senior faculty and staff to include the Director of Finance to provide strategic planning for renovations and new construction.

Oversee all contracts for the school, to include over 100 procurement cards and Cellular service for all school issued phones.

Work alongside the Director of IT to assist in the purchase and install of over 200,000 dollars in electronics and software yearly.

Develop and implement a budget for purchasing, preventive maintenance and repair of equipment and furnishings.

Define, implement, and educate faculty and staff on operating procedures.

Create policies for parking and serve as access control liaison for the entire school.

Monitor all staff and facility expenditures through SAP, provide assurance of proper billing and resolution of questionable charges. Prepare budget for the facility; monitor and ensure adherence to budget.

Recruit, Hire and retain a workforce.

Supervise all maintenance and facilities workers to ensure repairs, and renovations, are completed to a high standard. This includes internal workers and external vendors.

Serve on Duke Universities’ emergency management response team; lead in the implementation of emergency plans in appropriate situations.

Serve as Events and Resources supervisor, supervising special events that take place at School.

Coordinate relocations, equipment and equipment rental, recycling/trash/compost set-up, and vendor parking.

MCALPINE INTERNATIONAL April 2010 – July 2016

Sales and Marketing

Market, advertise products for over 1100 companies to include over 30 Fortune 500 companies.

Host, teach and train over 50 sales professionals weekly on the fundamentals of communication, sales, team building, and relationship development.

Develop and implement processes to help myself and other members of our sales team hit and exceed their target goals.

Analyze P&L financial statements to include labor, shrink and Forecasting

Mange 3rd party vendor relationships

Speak to large audiences on a quarterly basis on the subject of finance, sales, customer acquisition and business building and branding.

Track and analyze performance reports, to identify growth and shortfalls in sales.

Qualify as the top sales reps (out of over 300) based on growth the past 5 years.

Ryker Logistics, January 2015 – January 2016

Co-Owner/Broker/ Logistics

Brokering truckload freight across several different freight markets including: lumber, building materials, heavy haul, food/produce, agriculture products, and vehicles.

Along with business partner, we successfully started our freight brokerage from the ground-up into a multi-faceted 3PL able to successfully move loads across all lower-48 States.

Acquire new shipping and trucking companies by creating solutions and providing exceptional customer service.

Responsible for adding additional independent agents and brokers, which includes training, on-boarding and mentoring until their business is established.

Utilize ITS software to assign, track and bill for transportation services.

Post freight on load boards to attract potential carriers.

Conduct back ground, credit checks and cross reference MC and DOT #s

UNITED STATES MARINE CORPS June 2007 – May 2015

Logistics/Facilities Chief

Manage a team of professionals. Building a training curriculum to maximize productivity through improving processes and eliminating repeat work.

Coached, mentored and developed officers and staff. Writing performance evaluations and conduct evaluations.

Provided direct leadership by coordinating and facilitating logistical support for over 1000 personnel allowing them to execute operations around the world.

Develop and plan, short and long-term operations that involved complex coordination to include acquiring new bids, negotiating prices and warranty. Long term maintenance and training on the use of equipment or upkeep.

Successfully deploy over $500 million dollars in assets using many modes of transportation to include rail, tractor trailer, and ship.

Schedule, supervise, and evaluate projects; monitor special event preparations; review maintenance requirements and project proposals; monitor outcomes of projects and programs; perform quality control inspections and follow-up; meet established timelines

Track, manage, and oversee all repairs as well as daily operations for 7 government buildings supporting over 1000 personnel using oracle based software.

Manage and account for 5000 access keys to facilities including top secret buildings.

Managed, planned and monitored the security and upkeep of the buildings by conducting routine inspections.

Submitted and provided oversite for 5000 service requests for maintenance (FMD) while insuring all maintenance and projects were in accordance with government standards.

Worked alongside the fire department to ensure all buildings met code with the goal of exceeding standards. Coordinating monthly inspections to identify potential hazards.

Established processes to provide better living and working conditions by raising money and providing data to help headquarters Marine Corps better budget for renovations and be more informed in areas like asset management.

Planned and coordinated building renovation projects. This includes negotiating contracts and providing supervision for the contractors to ensure completion of the work.

Manage and develop daily work schedules and standards.

Supervised and managed vendors who performed moves and relocations for over 1000 personnel.

Implemented a program to track inventory and the life cycle of all equipment and furnishings.

Developed and implemented a severe weather plan.

Developed and implemented a plan in the event of an active shooter.

Monitor space changes due to maintenance, new buildings and renovation projects; update and implement changes as projects are completed; utilize software system module to set up and import space updates.

Establish goals and process improvement to provide a safe working environment and create a culture of safety.

Consistently scored above a 98 percent (out of 100) on all health and safety inspections.

DOYLE AND SON’S CONSTRUCTION February 2006 - May 2007

Sales & Construction

Sold $20,000 a month in siding and roofing services and materials. Establishing new customers though cold contacts and networking.

Follow up with customers to ensure their expectations were met and exceeded allowing me to cultivate relationships that produced referrals.

Survey and bid roofing and siding jobs.

Install roofing and siding.

Order and ensure delivery of products to complete construction jobs. Average job costing 10,000-15,000 dollars

Certifications

OSHA certified

Hazmat Certified

Lean Six Sigma

Kaizen Leader

Secret Clearance

Additional Training

Secret Clearance 2008-2018

Attended Leadership training Seminar (John Maxwell) 2012, 2013, 2015

Attended communications training seminar (Frank Luntz), 2012, 2013, 2014

Awards

Awarded Meritorious Mast and Navy Achievement Medal in 2010 for leadership and effectiveness while deployed to Afghanistan. Received Good Conduct Medal in 2010 recognizing 3 years of military service and another in 2013 highlighting moral integrity and high values. I also received 5 Letters of Appreciation. In 2014 received my 2nd Navy Achievement Medal.

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