Manager Customer

Douglas W. Wolfkill

***** ********* *****

Huntersville, North Carolina 28078

727-***-**** / ****.********@*****.***

EDUCATION: University of Maryland, College of Business and Management, College Park, MD

Masters of Business Administration

United States Military Academy, West Point, NY

Bachelor of Science in General Engineering

EXPERIENCE:

2007 – Present JABIL CIRCUIT – TAMPA, FL

Senior Business Unit Director

Responsible for the overall business management of several global accounts in the Compute and Storage, Consumer, Telecom, Industrial and Print Sectors. Directly accountable to develop and grow the business, hire staff and ramp new global business ventures. Full P & L and financial accountability.

Successfully integrated an acquired business into Jabil. Business performance rapidly improved and the plant achieved record profits in two quarters.

Managed several large customer business units with $300 to $400m annual revenue levels.

Successfully negotiated a 40% increase in pricing resulting in record profits for the account. Despite this price adjustment succeeded in not only retaining this long term customer engagement but also expanding and growing it into additional areas of the supply chain.

Closed out a contentious disengagement with a non profitable customer. Despite the lack of contract coverage, exited the business with zero financial liability avoiding a $9m profitability impact.

Managed succ essful execution of our first major product design win with the world’s second largest storage manufacturer. The project posed dual challenges, both an industry leading storage design density and a schedule duration less than 50% of the preceding product. Virtually all areas of design were leveraged, including mechanical, physical, power, thermal and electrical elements. Project was delivered on schedule and production ramps exceeded customer expectations and requirements.

Reduced manufacturing cost 20% over a 12 month timeframe, resulting in doubling account profitability and significantly improving return on invested capital.

Coached, mentored staff and developed detailed succession plans. Over a 5 year horizon, 4 of my direct reports received promotions to senior executive level positions.

2006 – 2007 SOLECTRON CORPORATION – CHARLOTTE, NC

Vice President – Account Executive

Responsible for the global enterprise relationship for two Fortune 500 customers with a focus on optimizing existing business operations and supply chain networks. Book of business was $500m annually.Services and projects provided to the customers included design, manufacturing, distribution, post sales service and warranty support.

Operational and project management responsibilities spanned ten sites located in eight different countries.

Accountable for business development strategy and implementation, project execution, revenue growth, customer satisfaction and financial performance.

Full P & L responsibility.

Key driver in establishing and maintaining senior executive relationships essential for business growth and success.

Significantly improved execution and delivery resulting in three major business wins in six months.

Completely reconfigured one customer’s supply chain resulting in an annual cost saving of $10m.

Consistently improved account profitability.

2005 – 2006 JABIL CIRCUIT – TAMPA, FL

2005-2006 Business Unit Director

Responsible for business development efforts in three divisions of a Fortune 500 customer. Directly accountable to develop business, hire staff and ramp new business ventures. Full P & L accountability for all business.

Successful in becoming a qualified supplier for all three divisions.

Penetrated and won business in two of the three divisions targeted.

Won $90m of annual revenue in one year.

Achieved Return on Net Assets in excess of 100% leveraging a customized supply chain and financial model.

1996 – 2005 SOLECTRON CORPORATION – CHARLOTTE, NC

1998 – 2005 Senior Director – Corporate Account Manager

Managed business development for a $500 million per year Corporate Account. P & L responsibility. Key contributor for operational execution, business relationship management, account strategy, customer satisfaction, as well as revenue and market share growth.

Successfully managed financial performance resulting in the account achieving profitability within two quarters

Instrumental in developing executive relationships that were pivotal in improving the customer engagement

Successfully negotiated complex global contracts for all business engagements.

1996 - 1998 Business Unit Manager

Responsible for developing innovative manufacturing solutions, establishing new business relationships and growing existing customers’ revenues. Managed a 3 shift per day, 5 day per week, 175k square foot factory. The line had 420 employees and represented $250m of annual revenue. Full P & L accountability.

Developed new customer relationships resulting in increasing revenue by $300m per year

Grew the organic business from $20m per year to $100m per year in less than 12 months

Received 5 customer awards

Achieved a best in class Customer Satisfaction Rating

1991 – 1996 INTERNATIONAL BUSINESS MACHINES CORPORATION – CHARLOTTE, NC

1995 – 1996 Senior Manufacturing Manager

Managed a 2 shift per day, 7 day per week high volume automated manufacturing operation. The line had 300 employees and produced $390m of annual revenue

Improved customer satisfaction by 20% in a 9 months period

Highest quality and delivery performance in the Factory – 1995

Implemented McKinsey and Co’s TOPS cost reduction program. Reduced controllable costs by 40%

Introduced two plant focus products and successfully achieved an accelerated production ramp

1993 – 1995 Engineering and Maintenance Manager

Managed a 3 shift per day, 7 day per week support team consisting of 25 engineers and maintenance technicians. Responsible for the availability and preventive maintenance of $9m of electronic assembly and test equipment. Managed process quality, equipment upgrades, capital improvements, engineering changes and technical strategy for a 700 person manufacturing operation.

Achieved breakthrough results by re-engineered manufacturing operations. Cycle time reduced from 4 days to 4 hours and resources reduced by 33%

Worked with the manufacturing management team to develop a team based strategy to improve product quality. Achieved a 30% improvement in product yields within 5 months

1992 – 1993 Manufacturing Department Manager

1991 – 1992 Inventory Planner and Controller

1990 – 1991 ANDERSON CONSULTING – WASHINGTON, DC

1989 – 1990 FORT HOWARD CORPORATION – OWINGS MILLS, MD

1988 – 1989 OWENS ILLINOIS CORPORATION – BALTIMORE, MD

1984 – 1988 CAPTAIN UNITED STATES ARMY, 82D AIRBORNE DIVISION – FORT BRAGG, NC

Contact this candidate