Project Manager Customer Service

Location:

Posted:

October 27, 2017

Resume:

Experienced IT Project Manager with a background in marketing and 5+ year’s experience in BPO/BPM solutions for Pharmaceutical Companies. Seeking to leverage leadership expertise as IT project manager for inVentiv Healthl. Experience

Jan 2016 -

present

Project Manager / Business Analyst

FrontierBPM / Philadelphia, PA, USA

• Created website, logo, business cards, marketing materials and presentations company wide

• Multi-faceted role which included project management, business analysis, system analysis, client and internal support services and quality assurance testing for client solution implementations

• Supported solution design and development working directly with software developers/architects

• Translated client requirements, created documentation and helped to determine practicality of the requirements as they related to solution implementation, timing and effort

• Participated in release support, troubleshooting, systems administration and other services in support of company clients

• Presented solution/product demonstrations

• Engaged clients through client presentations, assisting client resources in understanding the services FrontierBPM delivers and leading trainings

• New business development and engaged with potential clients Feb 2012 -

Jan 2016

Manager, Medical Service Strategy

Telerx / Morristown, NJ, USA

• Responsible for providing project management and business analysis for pharmacovigilance and healthcare related solution initiatives. Created detailed project plans, managed timelines & dependencies, and developed process visualizations to create product launch artifacts.

• Played vital role in launch of proprietary software and program content focused on patient support and adherence for a major oncology prescription medication.

• Led global marketing strategy and content creation for medical services (press releases, white papers, blog articles, social media posts, presentations, infographics, videos, brochures, ebooks, micro-campaigns and case studies)

• Managed internal and external client relationships including CxO level communication, maintained ongoing external relationships (i.e., academia, collaborators and contributors)

• Researched and produced competitive analysis tracking major competitors and their behaviors along with major industry trends in services

• Developed and drove marketing plans and set tactics to achieve organizational objectives for medical services brand awareness within budget constraints

• Led product management activities and launched new software suite internally and externally creating logo, email notifications, launch event planning etc.

• Learned Pega 7, Pega customer service (CPM) application, and Pega PV application to support configuration and deployment of new clients. Performed user administration, product, client, FAQs, and survey set up. Supported 21 CFR Part 11 validation activities including test review, test execution, and preparation of validation deliverables Manager, Corporate Marketing

Telerx / Morristown, NJ, USA

• Event coordination for over 60 shows annually including planning and budgeting. Handled registrations, sponsorships/speaking opportunities, presentations, event promotions, venue contracts, set-up and tear down, post-event follow up

• In collaboration with IT and the SMEs, identified and developed partnerships to favorably position and promote Telerx in its vertical markets as well as increased positive company image and credibility through LinkedIn engagement with industry communities and industry leaders

• Produced quarterly competitive study tracking major competitors’ behaviors and industry trends

• Managed industry association memberships, industry awards / recognition

• Worked with agency to seek media placement opportunities in the form of quotes or by-lined articles

• Manage the creation and publication of company case studies, white papers and SME leverage

• Created, updated/maintained marketing materials, calendars, website and all other collateral including press releases, case studies, abstracts, advertisements, event email blasts

• RFP response/client presentation support - Worked with digital media designer to create company demo presentation and overview for events / client engagements

• Successfully managed a website redesign following a strict budget AI

Amanda Ignaut

Project Manager

Personal Info

3457 Valley Rd. Basking

Ridge NJ 07920

908-***-****

*******@*****.***

Linkedin.com/aignaut/

Key Skills

Project Management

Business Analysis

Product Management

Marketing

Customer Service

Sales

Production

Market Research

Regulated environments such as

healthcare and pharmacovigilance

Technical Skills

MS Office 2016

MS Project

Visio

Live Person

Exact Target

Voice Shot

Adobe CS 2015.5.1

Pega Project Management Framework

(PMF)

Sharepoint

QuickBooks

ComplianceWire

SalesForce

WordPress

Wix

Pega Software Platforms

JIRA

Confluence

Experience

Feb 2012 -

Jan 2016

continued

Marketing Coordinator

Sentrx (Acquired by Telerx) / Little Falls, NJ, USA

• Event organization including communication with event partners, managing invites, RSVPs, event preparation and shipping/event set up

• Created, updated and maintained marketing materials, calendars, website, collateral, and measured KPIs

• Conducted market research

• RFP response/client presentation support

Sep 2010 -

Feb 2012

Oct 2009 -

Jul 2010

Marketing Coordinator

Conversion Partners, LLC / New York, NY, USA

• Ran marketing campaigns through text message, email, direct mail, “livechat” and phone touch campaigns

• Wrote blog articles, seasonal newsletter articles, website copy, press releases, white papers, copies for campaigns, product marketing and signage

• Accountable for lead distribution, operational SOPs, daily, weekly and monthly reports and audits

• Provided a solution for a printing error, which resulted in saving the company $2,800

• Single-handedly completed a research presentation that helped launch an Experienced Professional Series at one of Conversion Partners’ post-secondary schools Production/Sales/PR/Shipping

Jennifer Behr, LLC / Brooklyn, NY, USA

• Developed and implemented a more efficient processing system for faster distribution of goods

• Verified product placement in publications and handled press samples

• Produced materials orders for vendors, responsible for quality control and assisted overseas sales rep. to process, pack, ship and track international and domestic wholesale orders

• Followed strict custom guidelines of each boutique, to avoid unnecessary fines, and ensured accuracy of invoice pricing and product details

Education

2007 - 2010 Communications and Psychology (Dual Major) Rutgers University / New Brunswick, NJ, USA

GPA: 3.736

Honors: Graduated Magna Cum Laude, Dean’s List, National Honors Society, Top 10 Percent of Class 2017 New Jersey Real Estate Salesperson License

No. 1755166