Customer Service, Project Manager, Training, Account Management

Sarah M. Connor

Mobile Phone: 253-***-****

Email: ****************@*****.***

Summary

Exceptional Sales and Project Management Pro with 5 years’ experience in consistently managing projects through meeting and exceeding Stakeholders’ expectations and timelines. Additional experience

in successfully educating and training new hires through development of successful training programs.

Professional Experience

ADOBE, Seattle, WA

Adobe Stock North America Account Executive 2016-Present

Adobe Education Advisor 2015-2016

Business Development Representative 2015

Nominated and chosen as the Seattle Diversity Coordinator

oLed meetings for teams and event planning and managed $10,000 budget for Seattle site Diversity Network Events and processes

oMentored High School students participating in Girls Who Code

oCreated and followed processes to guide the Seattle site Pride group and managed the development of the first annual Adobe Seattle march in Pride

Served as contact for ongoing communications with clients

oParticipated in planning, status and other meetings

oKept in close contact with customers to best provide supportive customer service

Led business development in the Midwest and West Coast North America Territory

oBuilt and maintained active pipeline meeting 100% of quota in Creative Cloud sales

oBuilt new pipeline for Stock each quarter exceeding quota by 149%

oDesigned and managed successful drip campaigns using technology like Outreach and Salesforce

Managed training for multiple Stock new hires

oLed ADMs and new Stock Reps through training in Adobe Products, Best Practices and Sales Presentation

oADMs were making first successful customer outreaches after first week of training

oIn first quarter, ADM had direct role in over 20% of team’s overall quarter sales

oStock reps made first customer calls and closing business within two weeks of start date

ELECTRIC MIRROR, Everett, WA

Project Manager 2013-2015

Project Coordinator 2012-2013

Project Management post sale through shipping in the Hospitality Industry using top notch organization and customer service

oIn excess of 95% of projects shipped on time through ability to recognize issues and identify solutions

oInteracted successfully with various levels of management and with clients including C Level Executives with companies such as Hyatt, Marriott, Four Seasons

oInitiated and coordinated over 150 projects independently continually following, critically evaluating and improving upon processes

Led Business Development in the Midwest United States Territory

oIndependently Managed the Hyatt Place and Hyatt House brand standard

oConsistently met and exceeded sales goals

Proactive and Timely Customer Service

oUsed Epicor and Salesforce daily to track projects, inventory and accounting information

oReached out to customers to support installation and use of products

Proactively sought ways to expand my role and support my team

oIdentified opportunities for improvement in onboarding and educating new Sales reps

oDeveloped materials and led trainings for Project Managers, Project Coordinators, and Sales Development Representatives in sales, product, and company best practices curriculum

LOPEZ ISLAND SCHOOL DISTRICT, Lopez Island, WA 2011-2012

Middle/High School Instructor

Researched, designed, and implemented courses for six subjects that aligned with state requirements

oDeveloped standards based curricula leading to a deeper understanding of core subjects

oCombined innovation with best practices to design and give creative daily presentations

Collaborated with secondary team, parents and students to create a fun and meaningful learning environment

oBudgeted for, planned, and led three outdoor overnight trips and one day trip for all middle school students

oLed and presented clearly and creatively at meetings with colleagues and parents

oProvided pertinent information to both colleagues and parents through clear communication

EDMONDS SCHOOL DISTRICT, Lynnwood, WA 2008-2011

Seventh Grade History Instructor

Developed balanced curricula and lesson plans that aligned with state requirements

oCombined innovation with best practices to lead daily presentations in a classroom setting

oDeveloped and practiced management techniques with students providing a safe space for all students to learn together

oPraised by superiors for professional and personal connections with colleagues and students, innovative management techniques, and individual work ethic

Education

Bachelors of Arts and Teaching Certificate, English and History, Secondary Education, Western Washington University, 2008

Professional Areas Of Expertise

Persistent through challenges

Creative Presentation

Exceptional Customer Service

Proactive Problem Solving

Self-Starter

Relationship Building

Intellectually Curious

Attention to Detail

Humor

Multi-tasking

Self-reflective

Team/Leadership Collaboration

Technical Areas Of Expertise

Microsoft Office Suite

Salesforce

Outreach

Outlook

Epicor

Hendrix

For further career experience please see my LinkedIn profile www.linkedin.com/pub/sarah-connor/52/392/23b/

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