IT Technician
Resume:
KASSANDRA A. BELL
*********.*.****@*****.***
**** ******** ***** *******, ** 39211 601-***-****
IT professional with experience in system administration, troubleshooting and repairing hardware/software, networking, and web design. Ability to bridge the gap between technical and non-technical personnel and adapt to new environments, technologies, and procedures quickly.
Proficient in troubleshooting and resolving complex issues.
Strong attention to details and able to multi-task efficiently.
Passion for technology and experience with fast-paced environment.
Excellent verbal and written communication skills.
TECHNICAL SKILLS
OPERATING SYSTEMS: Windows XP/7/10, Windows Server 2008, and Mac
HARDWARE: PC/Laptop repair, Mobile devices, Printers
LANGUAGES: HTML, CSS, SQL
APPLICATIONS: Adobe CS4, MS SQL Server 2008, MS Office Suite, iLog, Symantec, Simpana, SAP, Nagios, vSphere, VMware, LANDesk, Bomgar, EPIC, Meditech, iSite, Lawson, SAP, Kronos, Active Directory, mRemoteNG, Cisco AnyConnect, Citrix, Remote Desktop, SharePoint, Putty, VPN, WebEx
EDUCATION and CERTIFICATIONS
Jackson State University Jackson, MS
Bachelor of Science, Industrial Technology, May 2009
CompTIA A+
CompTIA Network+
CompTIA Security+
EXPERIENCE
System Administrator
Faurecia Madison, MS June 2014 – Present
Serve as administrator and provide user support of information and communication business systems, telecommunications and related issues.
Support IT issues with office and manufacturing systems.
User support and training on common systems.
Server disk management, backup, and recovery.
Set-up training rooms/meetings with requested equipment.
Hardware troubleshooting and replacement.
Support users through ticketing system.
Work with other members of IT Shared Services to provide solutions to user issues.
Keep IT management up to date with local and system changes.
Desktop/Laptop setup and distribution.
Deploy OS patches and upgrades to systems
Network troubleshooting and support.
End User Comp Spec – Assoc.
University of Mississippi Medical Center Jackson, MS Jan. 2013 – June 2014
Assist end-users via phone, email, voicemail, request forms, on-site, and log tickets into the LANDesk tracking system.
Unlock accounts, reset passwords, update end-user group access using Active Directory.
Troubleshoot and resolve end-user hardware, operating system and software issues.
Troubleshoot and resolve basic network and application access issues for end-users .
Assist end-users with VPN configurations on PC, MAC, iPhone, and iPad devices.
Replace hard-drive, memory, power supply, and restage PC when needed.
Set-up training rooms/meetings with requested equipment.
Service Desk Analyst
TEKSystems – UMMC Contract Jackson, MS May 2012 – Jan. 2013
Assist end-users via phone, email, voicemail, request form, and log tickets into the LANDesk tracking system.
Unlock accounts, reset passwords, update end-user group access using Active Directory.
Troubleshoot and resolve end-user hardware, OS, and software issues.
Troubleshoot and resolve basic network and application access issues for end-users.
Escalate technical support issues that cannot be addressed by the Help Desk to the appropriate department.
Apple Technical Advisor
Kelly Services Atlanta, GA June 2011 – March 2012
Troubleshoot operating system, software, and hardware issues.
Probe for information to provide accurate assistance to customers.
Educate non-technical customers to better understand device and application functions.
Follow policies / procedures and document accounts accurately in iLog ticketing system.
Mortgage Loan Specialist
Bank of America Plano, TX March 2010 – May 2011
Educate customer about loan modifications, qualifications, and requirements.
Collect financial information to provide assistance to homeowners.
Follow policies and procedures and document accounts accurately.
Proof Operator
Trustmark National Bank Jackson, MS March 2006 – Sept. 2008
Data entry, account balancing, encoding, endorsing and other assigned duties.
Contact this candidate