Executive Housekeeper

K. Lakshmoji Rao

Executive Housekeeper

Mobile: +971-**-******* E-mail: **********@*****.***,

Gulf experienced management professional with 23 + years of vast experience within hospitality industry. Keenly interested to broaden accrued housekeeping and service skills towards professional advancement and career growth. Track record of successful staff training, adherence with hotel standards and policies, commitment to work and satisfying guests’ needs. Dedicated leader, who can bring to your business: additional professionalism, productive ideas, enthusiasm and out of the box thinking packed with practical experience. Possess excellent communication, interpersonal, time management, problem solving and decision making skills. Well versed in Fidelio, Opera, PMS and MS Office Applications.

Strengths

Broad Hospitality Industry experience

Guest Relations Management

Business Development & Strategic Planning

Deal with multicultural guests

Excellent Coordination & Organizational Skills

Adhere to policies & set standards

Commitment to Service Excellence

People Management & Leadership Skills

Experience Snapshot

Executive Housekeeper and laundry operations.

Presently working in Lotus Grand Hotel Apartments, since 2014

Executive Housekeeper

Al Ain Palace Hotel, Abu Dhabi, Oct 2013-2014

Asst.Executive Housekeeper

Gloria Hotel, Dubai, April 2012- April 2013

Asst. Housekeeper

Le Meridian Hotel, Dubai, August 2004- April 2012

Assistance Housekeeper

Housekeeping Supervisor/Room Attendant

Le Meridien Hotel, Dubai, August 1997-2004

Housekeeping supervisor

Le Meridien Hotel, Dubai, August 1989-1997

Room Attendant

Areas of Expertise

Housekeeping

Oversee housekeeping work order assignments are prioritized and fulfilled in a timely manner.

Develop work standards, methods and procedures for efficient operations.

Monitor and control the inventory of housekeeping supplies. Order timely supplies.

Coordinate with the team for work activities to ensure clean, orderly and attractive rooms in hotels and similar establishments. Make daily assignment for room attendants.

Provide for the comfort of guests in hotels by ensuring that guest rooms and public areas are clean and properly presented. Promote positive image of hotel properties to guests.

Responsible for helping to achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms including reporting room status discrepancies and problems.

Develop housekeeping manual comprising of all systems & procedures to be followed.

Provide information to guests about hotel services, facilities and other amenities.

Perform duties efficiently and handle complaints on housekeeping service and equipment and capable to take corrective action. Observe & enforce hotel rules & regulations.

Purchase housekeeping supplies and equipment, take periodic inventories, assist in screening applicants and recommend dismissals. Coordinate with the reception and other departments of the hotel.

Ability to perform any of the needed cleaning tasks and laundry tasks including floor maintenance procedures when staffing is not available.

Hospitality Management

Provide overall leadership, guidance and direction to the team as it strives to provide the highest quality in standards and services.

Act as the main liaison between the guest and the hotel staff.

Ensure meeting the hotel and guest financial duties.

Focus on customer services, entrepreneurship and building and growing a strong business.

Extensive knowledge on all hotel departments, their works and responsibilities.

Schedule staff on time and according to the need of the operation.

Conduct daily briefing and check for proper grooming of the staff.

Train staff on guest satisfaction, problem handling and maintenance of workplace.

Motivate staff to build communication with guests and achieve their daily budget.

Financial management skills for example Ability to understand P&L statements, budgets, forecasting and scheduling. Effectively manage workforce productivity.

Good presentation, platform, trainer and instructor skills.

Ability to use standard software applications and hotel systems.

Trainings and Seminars Attended

Successfully completed the ABC’s of Housekeeping training course Le Meridien Al Aqah Beach Resort Fujairah- March 2007

Successfully completed Coaching Skills Training at Le Meridien Dubai- February 2007

Attended the Role of a Manager Training program at Le Meridien Dubai- January 2005

Successfully completed the Commitment to Excellence Training Program at Forte Grand Dubai- August 1998

Attended the ISO 9002 Quality Awareness Training Program Forte Grand Dubai- November 1996

Successfully completed EMS 14001 Training Program at Forte Grand Dubai- November 1995

Successfully completed the Banquets Service Training Program at Forte Grand Dubai- April 1993

Qualification

Bachelor of Commerce (three-year certification from Andhra University of India) 1983-85

Skills

Proficient in Fidelio and Opera

MS office suite, Word and excel

Prologic and I.D.S.

Personal Details

Nationality: Indian

DOB: 20th June 1965

Marital Status: Married

Visa Status: Employment Visa

Languages: English, Hindi, Tamil and Telugu

References

Available upon Request

Contact this candidate