Sales Representative Customer Service

Bianca Brown

*** *** **** ****** ********, NY ***06 Cell: 631-***-**** Email: ************@*******.***

Profile:

Highly motivated Sales Representative with customer service experience. Skills include cashier, clients’ relations, and goal attainment. Additional attributes include ambitious, honest and punctual.

Education:

Year Up New York, NY

Technical Training Certificate 2016

Star Early College High School Brooklyn, NY

High School Diploma 2009

Assets and Skills:

Computer literate in Microsoft Word, Excel, Power Point and Spread Sheets with the ability to type over 40 WPM; Ability to work independently, Dependable; Problem Solver; Quick Learner; Self Disciplined; Dedicated team player; Resolution-oriented; Adaptable; Approachable; Good Communication Skills and Trustworthy. Proficient in Active Directory, HTML, CSS, and technical support.

Summary of Qualifications:

Uniqlo New York, NY

Sales Associate 11/16 – Present

Described use and operation of merchandise to customers.

Acknowledged and managed cash and credit payments for in-store purchases.

Shared product knowledge with customers while making personal recommendations.

Established that customers come first by serving them with a sense of urgency.

Preserved friendly and professional interactions with customers.

Worked as a team member to provide the highest level of service to customers.

Restocked merchandise shelves with items from the stockroom on a need to do so basis.

The College Board New York, NY

Support Center Analyst 02/16 – 08/16

Provided level one support to customers via phone, email, and ticket queue.

Managed customers within Active Directory.

Operated Crestron within conference rooms for town hall meetings.

Remoted into customer’s computers to help troubleshoot and/or install software.

Troubleshot IPhones to have AirWatch and ActiveSync working correctly.

Barclays Center Brooklyn, NY

Usher/Ticket Taker 07/12 – 02/15

Sold and collected admission tickets and passes from customers at entertainment venues.

Greeted customers attending entertainment venues.

Examined tickets or passes to verify authenticity, using criteria such as color and date issued.

Guided customers to exits or provided other instructions or assistance in case of an emergency.

Provided assistance with guests’ special need, such as helping those with wheelchairs.

Century 21 Department Stores New York, NY

Cashier/Sales Representative 07/11 – 02/12

Greeted customers and provided personal assistance as needed.

Sold Loyalty cards for customer retention and sales incentives.

Unloaded merchandise onto sales floor, displaying wears for customer satisfaction and enticement.

Participated in weekly inventory sweep to ensure merchandise was stocked and accounted for.

Cashier; provided customers correct sales receipts through credit cards, cash and foreign currency.

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