Customer Service Administrative Assistant

MADIYAH MAJETTE

*** ******* ******* #* *********,NJ 07111 862-***-**** m *************@*****.***

GUEST SERVICES

CAREER PROFILE:

A Guest Service Agent with expertise in the field of hospitality, Able to provide attention to every guest and resolve all inquiries that are work related within a timely manner PROFESSIONAL EXPERIENCE:

UNIVERSITY HOSPITAL NEWARK, NJ

PATIENT TRANSPORTER 10/2014-PRESENT

● TRANSPORTATION OF ALL PATIENTS TO CLINICS/UNITS

● SUPPLY OF ALL SPECIMENS TO VARIOUS LABS

SUBWAY RESTURANTS NEWARK AIRPORT,NJ

CASHIER 12/2013 - 08/2014

● Handle cash, customer inquiries, problem resolution and opening and closing of store

● Train 5 employees on all store responsibilities

MCDONALDS CORPORATION Bloomfield, NJ

MANAGER 01/2012- 09/2013

● Handle cash, customer inquiries, problem resolution and opening and closing of store

● Train 5 employees on all store responsibilities

LYCORED PRODUCTS INC., Orange, NJ

PRODUCTION ASSISTANT 02/2010-10/2010

● Handled shipping and receiving of products; Tracked daily inventory PRUDENTIAL CENTER Newark, NJ

GUEST SERVICES ASSOCIATE 10/2007-09/2009

● Assisted customers with ticket purchases and sales

● Attended to all customer inquires and concerns regarding daily events

● Handled frequent telephone communication with customers regarding events and scheduling

● Greeted 200-300 visitors to arena for events daily WHOLE FOODS West Orange, NJ

FRONT END CASHIER 09/2006-04/2007

● Handled accurate tally cash received and dispensed daily

● Assisted with customer inquiries regarding the price and quality of items TARGET Union, NJ

CUSTOMER SERVICE REP 07/2005-08/2006

● Supervised cash, returns, and refunds on purchases

● Assisted customers with concerns regarding purchases

● Escalated unmanageable issues to the appropriate department for resolution RENAISSANCE HOME FUNDING CORPORATION Newark, NJ

ADMINISTRATIVE ASSISTANT 6/2001-4/2005

● Provided accurate reports to my lead supervisor necessary to meet all deadlines

● Assisted potential customers via phone with various inquiries and daily data entry EDUCATION:

Anthem Institute, Jersey City, NJ February 2010– November 2011 M edical Billing & Coding Diploma

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