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Customer Service Technical Support

Location:
Fontana, CA
Posted:
October 27, 2017

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Resume:

Jorge Anguiano

**** ***** **., *******, ** *****/ 760-***-****/ ac2zdz@r.postjobfree.com

Objective: Seeking employment with a reputable company that will allow me to utilize my skills and experience.

Skills:

Great customer service skills

Excellent communication skills

Bilingual – English/Spanish

Team oriented

Ability to deliver sales and services

Able to build and repair personal computers

Ability to perform technical diagnostics and upgrades on any system

Ability to sell and make appropriate product recommendations to customers

Education: Westwood College, Los Angeles, CA July 2012

Bachelor of Science, Computer Network Management

Related Courses: Network Essentials; Computer Applications; Desktop Computing;

Routing Protocols and Concepts; Linux Operating Systems Administration; MS Network

Operating Systems, Introduction to Network Security, LAN Switching, Electronic Mail Systems, Wireless Technologies, Database Management Systems, and Technical Documentation.

Technology Skills:

Operating Systems: Active Directory, Exchange Server 2003/2007 Microsoft Server 2003 and 2008, Windows 8, Windows 7, Windows Vista and Windows XP/2000

Software: MS Office, Power Point, and Microsoft Word, Excel, Microsoft Access, and Microsoft Visio

Hardware: PC repair, Printers, Cisco 2950 switches, Cisco routers, and reconnecting cables

Protocols: TCP/IP, HTML, and DNS

Windows XP/Server 2003 Troubleshooting Wireless Devices

Installation Software/ Hardware

Network Connectivity Troubleshooting

HP and Dell Troubleshooting

Virus Detection & removal

Cisco Network Devices

Microsoft Word, Excel and Windows

Employment: Staples Office Supply Store

Fontana, CA July 2013-February 2014

Job Title: Computer Technician

• Repaired customers Laptops and Desktops

• Setup computers and home networks

• Sold and installed antivirus sofware

• Restocked electronics on sales floor

•Diagnosed customers PC

Kelly-OCG

Fountain Valley, CA July 2012-December 2012

Job Title: IT Technician

Worked unsupervised on the Kelly-OCG Equitrack Project

Drove all over Southern California to fix/replace Equitrack terminals

Joined new terminals to local and off-site servers

Tested and configured copy/fax counters on industrial printers via bench support

Documented customers recites and mileage with time spent driving

Jorge Anguiano

8996 Guava Ct., Fontana, CA 92335/ 760-***-****/ ac2zdz@r.postjobfree.com

References

Mirwais Azizi

Network Management Program Chair

Westwood College

213-***-****

Cherie Youngblood

Graduate Advisor

Westwood College

213-***-****

Steve Salloom

Instructor

Westwood College

213-***-****

Bryan Reyes

Technical Support

Bodega Latina

951-***-****



Contact this candidate