Customer Service Technical Support
Resume:
Jorge Anguiano
**** ***** **., *******, ** *****/ 760-***-****/ ********.*****@***.***
Objective: Seeking employment with a reputable company that will allow me to utilize my skills and experience.
Skills:
Great customer service skills
Excellent communication skills
Bilingual – English/Spanish
Team oriented
Ability to deliver sales and services
Able to build and repair personal computers
Ability to perform technical diagnostics and upgrades on any system
Ability to sell and make appropriate product recommendations to customers
Education: Westwood College, Los Angeles, CA July 2012
Bachelor of Science, Computer Network Management
Related Courses: Network Essentials; Computer Applications; Desktop Computing;
Routing Protocols and Concepts; Linux Operating Systems Administration; MS Network
Operating Systems, Introduction to Network Security, LAN Switching, Electronic Mail Systems, Wireless Technologies, Database Management Systems, and Technical Documentation.
Technology Skills:
Operating Systems: Active Directory, Exchange Server 2003/2007 Microsoft Server 2003 and 2008, Windows 8, Windows 7, Windows Vista and Windows XP/2000
Software: MS Office, Power Point, and Microsoft Word, Excel, Microsoft Access, and Microsoft Visio
Hardware: PC repair, Printers, Cisco 2950 switches, Cisco routers, and reconnecting cables
Protocols: TCP/IP, HTML, and DNS
Windows XP/Server 2003 Troubleshooting Wireless Devices
Installation Software/ Hardware
Network Connectivity Troubleshooting
HP and Dell Troubleshooting
Virus Detection & removal
Cisco Network Devices
Microsoft Word, Excel and Windows
Employment: Staples Office Supply Store
Fontana, CA July 2013-February 2014
Job Title: Computer Technician
• Repaired customers Laptops and Desktops
• Setup computers and home networks
• Sold and installed antivirus sofware
• Restocked electronics on sales floor
•Diagnosed customers PC
Kelly-OCG
Fountain Valley, CA July 2012-December 2012
Job Title: IT Technician
Worked unsupervised on the Kelly-OCG Equitrack Project
Drove all over Southern California to fix/replace Equitrack terminals
Joined new terminals to local and off-site servers
Tested and configured copy/fax counters on industrial printers via bench support
Documented customers recites and mileage with time spent driving
Jorge Anguiano
8996 Guava Ct., Fontana, CA 92335/ 760-***-****/ ********.*****@***.***
References
Mirwais Azizi
Network Management Program Chair
Westwood College
Cherie Youngblood
Graduate Advisor
Westwood College
Steve Salloom
Instructor
Westwood College
Bryan Reyes
Technical Support
Bodega Latina
Contact this candidate