Customer Service Microsoft Office
Resume:
Kimberly Gray
Citrus Heights, CA
************@***.***
OBJECTIVE:
Looking to use extensive experience and knowledge in the field of customer service for career growth opportunity.
HIGHLIGHTS OF QUALIFICATIONS
Strong people skills including peers and customers. Extremely customer service oriented throughout career
Excellent verbal and written communication skills
Thorough understanding of the Distribution service industry based on over 5 years of experience
Adept at prioritizing, handling and completing multiple tasks including answering phone calls, preparing stat items, and performing repairs, and solving problems.
Self-motivated by displaying a high energy level and drive.
Outstanding scheduling skills and organizational skills.
Team oriented and skilled at Team builder exercises.
Thorough understanding of the Lean program and utilizing it my career.
Proficient in QuickBooks Microsoft office, Excel and power point programs.
Thorough understanding of reading and making spread sheets and data logs.
Outstanding skill and understanding of managing tasks and peers.
Thorough understanding of payroll.
Excellent problem solving and prevention skills.
Thorough understanding of admitting, transferring and discharging patients in a hospital atmosphere
Thorough understanding of sterile operating room procedures.
Extensive knowledge of surgical procedures, instruments and supply’s.
Substantial amount courses passed in accounting and management.
EMPLOYMENT HISTORY
Burger Physical Therapy 08/2016 – Present
Front Office Aide- Auburn Office
Provides outstanding customer service to all current and prospective clients.
Answers phones, schedules patients, create new patient intake with confidential information.
Collect payments for services and merchandise.
Obtains authorizations for medical treatment.
Manages Clinic petty cash and maintains records for all transactions.
Tracks and orders all supplies and equipment.
Maintains client confidentiality.
Collects and provides all billing information
Meritus Medical Center 6/2012-2/2016
Operating Room Assistant/ Tech
Work hand and hand with doctors in surgery.
Complete all task in a timely and proficient manor.
Document all tasks and patient charges.
Keep patients and all other staff up to date with procedures and supplies/instruments needed.
Uses excellent team work and communication skills.
Work overtime and on-call shifts when needed.
Thorough knowledge of scheduling patient procedures with physicians and physician offices.
Thorough knowledge of equipment used for variety of different surgical procedures.
Meritus Medical Center 05/2011- 6/2012
Central Processing Tech
Greeted customers and prepared orders for surgical cases in a timely and accurate manner.
Worked with team players and encouraged team building skills.
Kept customers informed of services needed, repairs needed and or estimates, and status of instruments.
Answered phone calls in a timely manner with excellent customer service.
Used Quality safety percussions when encountering blood or bone or tissue.
Contributed to mandatory downsizing, in adept to lower department cost.
Thorough knowledge of instrumentation, cleaning and sterilization.
Thorough knowledge of biologicals and records requires for documentation.
Washington County Hospital 10/2006-5/2011
Central Distribution
Excellent customer service skills answering phones, building orders using Par E and Pyxis systems.
Thorough knowledge of all equipment and supplies.
Knowledge of the charging out of items and patient account numbers.
Knowledge of using the Mox system.
Thorough knowledge of the ordering or supplies on a daily manner and or special supplies for an overnight delivery.
Knowledge of posting, canceling or closing back orders.
Everlasting Expressions by Susie 01/2007-12/2013
Supervisor/Receptionist
Sales and advertisement of all photo shoots and package deals.
Excellent customer service skills.
Supervise photographers; make sure all work is at the highest par level and acceptable to the customer.
Thorough knowledge of ordering supplies at lowest possible charges and excess.
Contacted customers with photo shoot estimates and billing.
Supervised entry level photographers and helpers.
Thorough knowledge or team building exercises and communication skills.
Answer phones, reply to emails in a time efficient manner.
File documents, mail and fax documents as needed.
Under Armour 2015-2016 (seasonal)
Sales Associate
Welcome and greet customers in positive, friendly manner.
Separated and organized all products.
Operated Register accurately.
Worked in a time efficient manor to meet all the customer’s needs.
Restocked merchandise according to size, price and availability.
Rocco’s Restaurant
Server
Provide outstanding Customer service to all customers.
Greet all customers in a kind and upbeat fashion.
Take orders, and provide drinks and meals in a timely manner.
Cash out all tabs and bills.
Tip put wait support staff.
Clean all areas of the restaurant at the end of shift and report all tips.
Richards Restaurant
Server
Provide outstanding Customer service to all customers.
Greet all customers in a kind and upbeat fashion.
Take orders, and provide drinks and meals in a timely manner.
Cash out all tabs and bills.
Tip put wait support staff.
Clean all areas of the restaurant at the end of shift and report all tips.
Education
North Hagerstown High School – High School Diploma/GED - Spring 2006
Hagerstown Community College – CAN/GNA certificate - Fall 2006
Baker College Online – AA Accounting and Business Management – Will finish in Spring 2018
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