Human Resources Manager

STARR M. THOMPSON

***** ******* *** *** * Hawthorne, CA 90250 Phone: 818-***-**** *****.********@*****.***

Creative and innovative thinker with effective Human Resources Management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges. Over 15 years of responsible corporate experience as a Human Resources/Office Manager with a proven record of accomplishment in the areas of benefits administration, employee relations, conflict resolution, staff recruiting and retention, accounting, customer relations, scheduling, staff supervision, and general office operations. Extensive knowledge and experience using Microsoft Office including excel, Word, PowerPoint, Outlook, and Publisher. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

KEY SKILLS

Staff Recruitment and Retention

Employee Relations

Benefits and Compensation

Training and Development

Orientation and On-Boarding

Performance Management

Organizational Development

Strong communication skills

Great attention to detail

Quick learner in using proprietary software

Strong follow up-follow through skills

Ability to verbally express ideas and suggestions

Ability to multi-task in a fast-paced environment

EDUCATION

Coastline Community College, Fountain Valley CA A.A. Social and Behavioral Science

A.S. Human Resources Management

A.S. Healthcare Management

Loyola Marymount University, Los Angeles CA Human Resources Management Certification

PROFESSIONAL AFFILICATIONS

SHRM (Society for Human Resources Management) Member

PIHR (Professionals in Human Resources) Member

COMPUTER SKILLS

Microsoft Office Suite ADP Payroll Paychex Quicken QuickBooks Ten Key Sales Force Right Now Ceridian WorkForce

EMPLOYER SUMMARY

THE MEDICAL GROUP EXECUTIVE SERVICES, HAWTHORNE, CA 2014-2017

Human Resources Manager

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind company's employee-retention rate of 89% within an industry where high turnover is the norm.

Proactively manages HR and Office Administration functions.

Evaluates issues and develops solutions within the confines of policy and directives.

Analyzes situations and data to recommend the best course of action and to make positive and active contributions to assist the organization in achieving its key financial and growth goals.

Played a key role in ensuring the successful launch of Los Angeles office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels and 50+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Maintain proper recordkeeping and filing system for all work / projects

Manage call volume and acts as back up for the Marketing & Sales Executive team as necessary

Distribute department mail; maintain department calendar and attendance records

Compose and type routine e-mail and other correspondence

Manage complex schedules and coordinate meetings with internal & external parties using multiple calendars. Determine importance of meeting requests and schedule accordingly.

Manage meeting logistics such as booking location, procuring materials and preparing technology (e.g., projectors and conference lines).

Coordinate visitor requests with Parking and Security.

Maintain contact lists and meeting attendee email groups.

Maintain general suite order and cleanliness

Purchase stimulus and incentives for research projects

Order and manage office and kitchen supplies / inventory for team

Coordinate maintenance of office suite and equipment with appropriate teams and vendors

Process and maintain department’s invoices and budgets, alerting management on any risks / variances

Partner with finance on developing charge numbers, purchase orders and tracking invoices

Coordinate travel schedules and arrangements. Collect required travel documentation, prepare and process expense reports ensuring adherence to established travel policy guidelines; ensure the timely processing of expenses utilizing the latest T&E electronic process for payment to Corporate credit cards.

Develops and tracks project schedules.

Leads, mentors, and manages 4 – 8 direct reports. Ensures that productivity, quality and safety goals are communicated and that employees understand their roles in meeting or exceeding those goals.

Provides effective counsel, especially where corrective actions are needed.

Ensures compliance with Federal, State, and Company standards.

Coordinates and facilitates activities and commitments with other departments and/or functions.

Assists managers, supervisors and leads by engaging employees, coaching and counseling for problem resolution and improved employee performance. Interprets and administers employment laws and policy. Ensures that issues are identified, addressed, and elevated if necessary, in a timely manner.

Assists in new hire onboarding (desk & equipment set up; name badge/ plates, scheduling meet & greets, etc.)

Provides administrative support for various projects, including preparing PowerPoint and other presentation materials as requested by management

Performs other related duties as requested by management

HARMAN KARDON INTERNATIONAL, NORTHRIDGE, CA 2014-2015

Level III Technical Support/Customer Support

Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnosed and resolve technical hardware and software issues involving internet connectivity, failed products and more

Researched required information using available resources

Followed standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organized ideas and communicate oral messages appropriate to listeners and situations

Followed up and make scheduled call backs to customers where necessary

Stayed current with system information, changes and updates

BELKIN INTERNATIONAL, PLAYA VISTA, CA 2012-2014

Administrative Assistant/Sales Operation (E-Commerce & DMR) Representative

Responsible for the maintenance and support of customers to ensure the Sales Organization runs effectively and efficiently in support of business strategies and objectives

Daily use of company’s system applications such as EDI, HSOE, Oracle, Business Objects and Salesforce.com

Manage specific customer portals such as Retail Link, V-Commerce, Vendor Central & Margin Maker Program

Works closely with the Indiana warehouse to ensure all purchase orders are shipped in a timely manner and according to customers’ specifications

Constantly making sure that I fully understand customer’s logistical needs

Responds to all customers inquiries sent via email, chat or phone in a timely manner which include but not limited to: providing tracking information on purchase orders, shipment variances, accounting discrepancies, missing packing slips, missing invoices, customer accruals, submitting invoices for payment and VIR trackers

Running and analyzing of reports in Business Objects as it relates to my accounts such as Customer Sell Thru reports, Identifying Top Selling Sku’s and Open Order reports

Interpreting major retailer vendor compliance requirements and communicating to internal departments

Constantly seeking additional training needed to conduct business

Understanding and communicating vendor compliance issues

Authorizing and correcting all EDI orders in a timely manner

Customer Support Representative 2012-2012

Responded professionally and accurately to all customer inquiries

Responsible for working independently in a cross-functional environment, presenting a professional and positive demeanor at all times

Responsible for resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution

Offered alternative solutions where appropriate with the objective of achieving customer satisfaction and exceeding expectations

Handled customer complaints and billing inquiries with the highest degree of courtesy and professionalism.

Provided external support via phone to end-users to assist with proper product selection, pre sales inquiries and customer service for all Belkin products

STANLEY & ASSOCIATES, LOS ANGELES, CA 2005-2012

Human Resources Manager

Coordinated employee orientations, employee assistance, recreational activities, and other employee-related programs

Conferred with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills

Managed travel, calendar and schedule for busy executive in a fast-paced environment

Maintained executive correspondence, proofreading and editing of various reports, documents and contracts

Prioritized upcoming deadlines and schedules

Handled all New Hire paperwork including tracking of PAN's & requisitions

Responsible for generation of exit PAN's & conducting resignation/ exit interviews.

Responsible for monthly generation of organizational charts

Responsible for day to day HR inquiries including but not limited to benefits, leaves, hourly compensations, etc.

Responsible for administration of employment contracts for the Audio & Creative Divisions, including tracking of renewals & expirations

Responsible for tracking create & tracking of offer letters

Handled and assisted with employee related issues

McConnell Cabinets, City of Industry CA 2002-2004

Human Resources Generalist

Cybernet Ventures, Burbank CA 2000-2001

Human Resources Generalist

Endeavour Talent Agency, Los Angeles CA 1999-2000

Human Resources Coordinator

Able to Relocate & Travel Moderately Available for Full-Time & Contract Assignments

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