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Microsoft Office / Customer Service

Location:
Kings County, NY
Posted:
October 28, 2017

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Resume:

Marsha N. Bellamy

SUMMARY

Proactive team player with over fifteen years of experience providing high-level support to executives and entrepreneurs in fast-paced, deadline-driven operations – handling all responsibilities with excellent judgment and professionalism.

EXPERIENCE

LVL-USA, New York, NY

Administrative Assistant/Estimator, September 2014 – March 2017

Prepared quotes for the Sales and Marketing managers for Meljac orders.

Provided client follow-up of Meljac orders and delivery schedules.

Created shop drawings for client approval for all projects.

Created and maintained database for sales orders, new item setups, pricing and tracking – generating and managing reports designed for analytical support.

Managed accounts payable – receiving/processing deposits and final payments via check or online credit card payments.

Provided prompt response to all customer and factory inquiries via email.

Provided additional admin support for special assignments as requested – including some HR duties during tax seasons.

Received FedEx, UPS and USPS deliveries - opened, sorted and distributed mail.

Screened incoming calls – always taking detailed messages and providing excellent customer service regarding product inquiries and potential orders.

Occasionally required to run errands to the bank, post office/courier offices as needed.

Scheduled client meetings/conference calls and greeted/assisted showroom walk-in visitors.

Maintained and managed office – ordering/replenishing supplies, light purchasing duties, scheduling appointments for maintenance and building services when necessary.

Harris Law, PLLC, New York, NY

Legal Assistant Intern, January 2013 – August 2013

Provided support to principal attorney and Of Counsel lawyers in a busy litigation practice.

Answered phones promptly and courteously assisting clients and employees throughout the organization.

Maintained firm calendar, coordinated travel arrangements for attorneys and witnesses, scheduled appointments and client meetings and conducted intake interviews.

Tracked and communicated case progress to maximize attorney billable time and collected all relevant documentation for billing; ensuring proper itemization and allocation for tax purposes.

Scanned, organized and archived case files efficiently for future reference.

Morgan Stanley, New York, NY

Executive Assistant, April 2004 – January 2011

Provided support to managing directors, executive directors and vice presidents of Prime Brokerage Sales, Marketing & Business Solutions and Fixed Income.

Developed and maintained procedures that reduced redundancy and enhanced organizational structure of an extremely busy department.

Handled all administrative matters including screening calls, managing complex team calendars, coordinating meetings and conference calls, scheduling interviews, making extensive travel arrangements, composing documents, creating and editing presentations, reconciling vendor payments, preparing expense reports for accounts payable and monitoring departmental budget regarding policies and protocol.

Interacted professionally with all levels of staff and maintained the highest level of confidentiality in handling sensitive issues.

Credit Suisse First Boston, New York, NY

Investment Banking Assistant, February 1998 – December 2002

Provided support to vice presidents, associates and analysts of large Investment Banking team.

Scheduled and coordinated meetings, interviews, events and in-house activities.

Fielded calls, shipped, received and distributed mail/packages.

Created and modified client presentations.

Gathered research, market data and industry reports via FactSet, Bloomberg and the internet for public information books.

Performed general clerical duties to include but not limited to: scanning, faxing, mailing, filing and maintaining office supply inventory and office machine maintenance.

SKILLS

Microsoft Office: Word, Excel, Outlook, PowerPoint • Dropbox • Salesforce • Adobe Pro DC • Clio Legal Management • Worldox • NetDocuments • Concur Expense System

EDUCATION

Kingsborough Community College, Brooklyn, NY

Liberal Arts



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