Videoconference Engineer

ROGER PENDA

***, ********* ****** ***** : 003*-***-***-***

Mantes La Jolie, 78200 Email : *******@*****.***

French/English/German speaking VIDEOCONFERENCE ENGINEER

Unified Communication Professional who takes pride in solving complex issues in collaboration with Cisco engineers based all around the World.

Recognized as a tenacious problem solver focused on making technology work.

Accomplished researcher who turn challenges into ways to learn something new.

Applied talent to translate a love of learning into a love of teaching and helping end users.

Strengths and Capabilities

Endpoints devices installation and configuration… Problem Solving… Infrastructures Technical Troubleshooting… Responsive to customers… Patient and Respectful.

Professional Experience

British Telecom 2010-present

Videoconference Senior Technical Support Engineer

Technical lead of a small team in a front end field. Achieved success on multiple diverse projects by solving multiples CISCO TELEPRESENCE T3 issues.

Other roles included systems Configuration & administration, database administrator, Cisco TMS administrator, technical trainer.

Managed configuration of endpoints

Employed advanced configuration management skills to operate on infrastructures.

Prevent risks that occur with unlicensed endpoints software version, by maintaining extensive list of software licenses and update ensuring current versions.

Negotiate with vendors (CISCO & POLYCOM) to get new licenses.

SANOFI-AVENTIS (through Econocom Managed Services) 2006–2010

Videoconference Technical Support Engineer

Installation & Configuration of Videoconference devices and insfrastructures

(CISCO & POLYCOM)

Uprgrade of software

Troubleshooting

V-COM interactives 2004-2005

Network & Systems administrator

Installation & Configuration of differents Servers

Technology portfolio

Web Development Flash, Apache

Operating Systems Windows 2000 & 2003 Servers, Windows XP, Windows 7, Windows 8

DBMS DB2, MS SQL, Oracle.

Computer skills Excel, Visual Basic, Microsoft outlook, MS Office, Word

Videoconference Tandberg and Polycom Video Teleconferencing equipment – e.g.

Multipoint Control Units (MCU), Gatekeepers, Management servers

(TMS, CUCM)

individual end points.

Cisco Webex, Cisco VTA, Skype, Arkadin

Protocols: SIP, H323

Real-Time Communication QOS

Network Switching and Routing,

Education

Cisco CCNA Collaboration (Paris), Cisco VTVS 1 & 2, Polycom PCVE (London)

Completed Telecommunication study, Berlin (Germany): University of applied Sciences

Completed Information systems Engineer study, Limoges (France) 3IL: Institute of Computer Science

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