Customer Service Microsoft Office
Resume:
Melissa Osmond
********@*****.***
To Gain an entry level position with room for growth and improvement
WORK EXPERIENCE
Customer Service Representative
LCBO - Barrie, ON - December 2015 to Present
Responsibilities
Stocking shelves, working cash
Dishwasher
La Dolce Vita - Huntsville, ON - August 2015 to September 2015 Responsibilities
Wash Dishes
Racialized Students' Commissioner
Laurentian Students' Union - Barrie, ON - May 2014 to May 2015 Responsibilities
Take any complaints and comments that International and Racialized students may have to the Board of Directors
Accomplishments
Working towards getting tuition fees lowered for International students Skills Used
Promoting awarness
Cashier
Tim Hortons - Barrie, ON - June 2010 to September 2010 Responsibilities
> Served Customers
> Handled Cash
> Kept Store Clean
Cashier
Metro - North Bay, ON - May 2009 to September 2009 Responsibilities
> Serviced Customers
> Handled Cash
> Bagged Groceries
> Kept Area Clean
Legal Assistant (Placement)
Pinckard - Huntsville, ON - April 2009 to April 2009 Responsibilities
> Answered Phones
> Closed Files
> Typing
> Faxing
> Filing
> Mail Pick up & Delivery
Cashier (Part-time)
The Beer Store - Huntsville, ON - May 2008 to September 2008 Responsibilities
> Served Customers
> Handled Cash
> Put Product Away
> Kept Store Clean
Baker./Cashier
Tim Hortons - North Bay, ON - November 2005 to February 2008 Responsibilities
> Baked Any Products Necessary
> Washed Dishes
> Put Product Away
> Kept Baking Area Clean
Cook/Dishwasher
The Holiday Inn - Huntsville, ON - April 2004 to April 2005 Responsibilities
> Washed Dishes
> Worked Cold Kitchen
> Prep Work
> Made Dressings for Salads
> Cleaned Kitchen
EDUCATION
Bachelor of Arts
Laurentian University - Barrie, ON
January 2011 to January 2016
Diploma in Law Clerk
Canadore College - North Bay, ON
September 2007 to 2009
SKILLS
Microsoft Office (10+ years), Power lift Equipment certified (Less than 1 year) CERTIFICATIONS/LICENSES
Power lift equipment
Certified to use the Raymond and Big Joe machines
GROUPS
Laurentian Students' Union Board of Directors
September 2013 to May 2014
Racialized Students' Commissioner
Sociology Association
September 2013 to May 2015
President
Psychology Association
September 2013 to May 2015
Vice President of Events
President of the Political Science Association
September 2015 to May 2016
ADDITIONAL INFORMATION
Relevant Skills
Computer and Office
• Knowledge of PC Law, and Teraview
• Proficient with MS Office, Adobe Reader, and E - mail Applications
• Keyboard 60wpm with accuracy
Communication Skills
• Demonstrated friendly and courteous telephone
etiquette in answering customer service inquiries
• Completed two college communications courses
• Polished speaking skills by giving presentations Interpersonal Skills
• Demonstrated ability to work independently with
minimal to no supervision
• Supervised a team of employees
• Assisted manager in preparing schedules
• Placed large orders of invent
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