Customer Service/Sales

TINA SOMMER

*** ***** ******* ******, *** London, WI 54961

Cell: 920-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Results-oriented Customer Service/Sales Professional who is very proficient at uncovering customer needs, finding solutions and handling objections of all degrees. Dedicated performer with a consistent track record of over 30 years meeting and exceeding Customer Service/Sales goals.

SKILLS

Excellent customer service skills

Customer relations

Strategic thinker

Able to properly convey and represent

employers values to clients

Goal-oriented

Detail-oriented

Customer-oriented

Build quick and lasting customer

rapport and relationships

Able to diffuse disgruntled clients with

decorum and ease

WORK HISTORY

11/2013 to 06/2014 Retail Sales Assistant

Walmart – New London, WI

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. 06/2011 to 01/2013 Inside Sales Rep

West Business Services/Covidien – Appleton, WI

Managed a portfolio of over 300 hospital systems and clinical accounts throughout the Midwest Region (MN, WI, IA, IL, KS and MO) totaling $750,000+ in sales. Managed accounts and contracts for sales of CT and MRI contrast media and injectors for radiology departments.

Spoke with an average of 100 clients per week consistently, resulting in a 90% client retention rate.

Answered customers' questions regarding products, prices and product availability. Emphasized product features based on analysis of customers' needs. Wrote and maintained sales contracts for orders obtained and submitted orders for processing.

Set up new accounts, established customer credit, and set up payment methods. Prepared and delivered product presentations to prospective clientele via telecommunications.

Prepared a Power Point step by step manual for process and procedures used by the inside sales staff.

Recorded prospect contact information.

Formed and set up appointments for new sales prospects for the two Outside Sales Reps handling the region.

Maintained friendly and professional customer interactions at all times. 03/2003 to 01/2010 General Store Manager

Denny's Music Stand – New London, WI

Counted cash drawers and made bank deposits.

Interviewed music lesson instructors and made staffing decisions. Managed staff of 6 music instructors. Maintained lesson schedules for each and lesson room rental payments on a daily basis.

Reordered inventory when it dropped below predetermined levels. Instructed staff on store policies on appropriately handling difficult and complicated students and parents.

Examined merchandise to verify that it was correctly priced and displayed. Maintained instrument rental agreements and payments. Increased profits through effective marketing and troubleshooting profit loss areas. Reported to the owner regarding all store and staff issues. Implemented a new ordering process to improve purchasing effectiveness. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Increased number of school districts being served by the store from 4 to 9 in 2 years.

Designed and maintained any print ads, sales flyers and customer communications. Maintained relationships with vendors and salesmen from varying brands and distributors.

General instrument repairs.

Sales floor duties.

EDUCATION

1990 High School Diploma:

Mabel-Canton High School - Mabel, MN

1992 Associate of Arts: Graphic Arts

Western Technical College - La Crosse, WI

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