Customer Service Manager

DESIREE MCKINNEY

Millennium Gardens

Nassau, Bahamas

Nassau, Bahamas

To whom it concern

Re: Employment - Front office manager Department

Kindly accept this letter as an application for a position in your Company. I enclose my resume for your review and consideration.

I am an Guest service manager and Hotel Manager with seventeen-years of employee and management experience having worked for two major resort My experience has afforded me exposure to numerous aspects of guest service experience work including front desk agent,Reservation,concierge, PBX housekeeping, stewarding and also work closely with engineering . I am confident that my experience in these areas will prove to be an asset to your Company.

I am organized and detailed oriented, work well under pressure and on deadlines. I am available to meet with you to discuss my qualifications at your convenience. I can be reached at 465-9218

I would like to thank you in advance for your time and any consideration you might give me.

Deseree Mckinney

#27 Savannah Close, Millennium Garden,

Nassau, N.P.

Bahamas

Phone: 242-***-****

Cell: 242-***-****

Email: ac2z0t@r.postjobfree.com

Desiree McKinney

Objective

To obtain a position with your establishment where exceptional customer service skills experience of 17 years can be utilized to continue to improve customer satisfaction and can be utilized to improve your establishment profitability and where I further supplement my education and skills that would in the future lead to further growth as I transition to a position that will ultimately help me attain those personal life goals for the company, my family and I .

Education

1983 - 1989 Mable Walker Primary School Nassau, Bahamas

1989 - 1995 Government High School Nassau, Bahamas

2003 - 2006 Atlantic College Nassau, Bahamas

2006 1 On 1 Nassau, Bahamas

2006 - 2008 College Of The Bahamas (College Prep) Nassau, Bahamas

Work experience

1995 - 1997 T & T Car Salón Nassau, Bahamas

Office Clerk

• Assist with inventory taking.

• Staff scheduling.

• Cashier.

• Customer service and administrator assistant.

1997 – 2014 Wyndham Nassau Resort Nassau, Bahamas

Front Desk Supervisor / Hotel Manager (MOD)

• Customer service specialist in a very high volume environment.

• Administrative and cashier duties.

• Manage telephone calls (phones must be answered on the third ring).

• Take reservation, check-in and out guest and answer guest questions.

• Accurate data entry.

• Train new staff.

• Cross department trained to help resolve guest situations in a timely manner.

• Responsible for making sure end of shift register is balanced.

• Trained in use of the latest versions of Opera, L.M.S. and Hargus(Hotel Management Software).

Contact this candidate