Project Manager Technical

Ujwala Badri

*** ******** ***, ********, ** *****

*************@*****.*** 408-***-****

Overview Highly-motivated Technical Communicator with expertise in projects involving end User Documentation. Possess a positive track record of:

Execution

Management

Problem Resolution

Objective To obtain a meaningful and challenging position within a growth-oriented and progressive company that enables me to use my skills and experience, and allows professional development. Technical Skills

Publishing Tools: MS Office, Frame Maker, Adobe Acrobat

Additional Tools: Adobe Photoshop, Adobe Illustrator Trainings/Certifications

Technical Communication Certification (2016) from Society for Technical Communication

(STC), USA.

Attended a certified career workshop conducted by an NGO, NARIKA Achievements

Received Outstanding Achievement Award from the client for consistent outstanding performance during my tenure in the project certificate was framed and shipped from the client location, Gilbarco Veeder Root, NC, US.

Deputed as the onsite-coordinator for the version upgrade of a product successfully documented notes during the installation, interacted with SMEs, coordinated with the offshore team, and created installation manuals. Completed the entire documentation on time.

Team management empowered teams to self-organize and grow functionally.

Resolved problems successfully resolved, managed backlog, and restored documentation projects that were in critical phases with escalations.

Received awards and several appreciation notes within the company for work across projects.

Single point of contact for several documentation teams in various projects across TCS.

Awarded TCS Gems on the company’s internal website as an appreciation of outstanding work.

Received excellent feedback from the project manager and the Delivery Centre Head of Life Sciences and Healthcare unit in TCS, for working on a documentation project that was under escalation, and successfully establishing required templates and user documents for the team.

Experience

IT Analyst, Documentation Team Lead, Tata Consultancy Services (TCS), Bangalore, India, April 2005 – May 2010

Clients: Gilbarco Veeder-Root (GVR), Videojet Technologies [Danaher Corp, USA]; EMC Corporation, USA; Novo Nordisk (NN), Denmark; Personal Accounts Delivery Authority

(PADA), UK; Superpartners, Australia.

Responsibilities:

Offshore Team Lead a team of six technical communicators, for 3.9 years.

Developed, reviewed and edited installation instructions, training manuals, end-user reference manuals, service manuals, user manuals in accordance with the style guide for products such as, gas stations, printers.

Studied the instrument/product sent by the client and discussed any issues with the concerned SMEs.

Mentored existing, and new team communicators in the team.

Conducted trainings on effective writing techniques that helped improve documentation quality.

Guided, and supported teams across the company by establishing process-based approach for document development.

Created templates, and best practices that reduced defects, saved time, and ensured timely deliveries.

Developed, and maintained process documents/reports, metrics to ensure compliance with quality requirements as outlined in the Project Plan. Recommended process improvements.

Logged defects, and analysed the causes using TCS internal quality tools.

Guiding and supporting multiple project teams through the establishment of process-based approach to documentation development.

Reviewed, and edited Wikis (white papers).

Coordinated work tele-conferences with clients, email communication, and creating status reports.

Interviewed candidates for recruitment of technical communicators in the team. Internal TCS Support:

Conducted trainings for various projects across TCS at different branch locations.

Contributed TechCom tip (documentation tip) that has been published on TCS internal portal

(Ultimatix).

Conducted various Process Improvement Plans (PIP), that is, defect analysis processes for projects with a low documentation rating. This involved – initial study of their documents, sample reviews, conducting trainings and explaining the defect areas, following through to make sure the documentation rating went up.

Created TechCom awareness – importance of high quality documentation in all projects across TCS.

Research and Development Trainee Engineer, KHMD, Bangalore, India, September 2004- March 2005

Worked on a headlamp levelling actuator using C, Mat lab, Microprocessors-Intel 8085, 8086 and assembly language programming of Microcontroller Intel 8051.

Wrote technical documents, and prepared bills of materials. Education

Master of Science (M.Sc.) in Electronics, Mysore University, 2004 Interests

Theatre – volunteered to be part of the production team (costume design) for a play, by the Bay Area Drama Company.

Parent volunteer at school for story reading, providing snacks.

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