Customer Service Sales

Brittany Ramirez

***** *** ******* **, ******, TX 77346

C: 832-***-**** *****************@*****.***

SUMMARY

Several years of Customer Service experience

Entry Level knowledge in the Mortgage Industry

knowledgeable in Microsoft Excel, Word, PowerPoint, Outlook, Lending QB, technology literate

SKILS

Several years of Customer Service experience

Entry Level knowledge in the Mortgage Industry

knowledgeable in Microsoft Excel, Word

PowerPoint, Outlook, Lending QB, technology literate

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Opening/closing procedures

EXPERIENCE

08/2016 TO 11/2017 Branch Support Specialist

Hancock Mortgage Partners LLC, - Sugar Land, TX

Trained new employees. Maintained up-to-date knowledge of mortgage policies regarding compliance, regulations, and procedures. Cross-trained and provided back-up for other customer service representatives when needed.

06/2014 to 08/2016 Customer Service Representative (CSR)

Timewise Food Store, - Kingwood, TX

Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Managed quality communication, customer support and product representation for each client.

03/2016 to 06/2014 Assistant Manager

Uncle Bobs Self Storage

Addressed website inquiries per day, converting into renewal customers. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

EDUCATION High School Diploma: General

Atascocita High School – Humble, TX

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