Sales Customer Service

PATRICIA M.BECHTLE

*** *.******* ******,***.*

Media,PA 19063

P:610-***-**** E:*********@*****.***

Competencies:strong written and listening/verbal communication skills,people skills, thorough knowledge of software architecture and functionality,information security and protection,dedicated sales support,group and individual training,relationship building, marketing,event planning,presentation,and public speaking Also strong practical knowledge of legal documents,pleadings and Court filings. Experience

Current:

Cartledge Memorials Upper Darby,PA

(7/2012 to present)

Research,data mining,database management for small manufacturer of cemetery monuments,sales,sales support.Specializing in customer relations management using Quickbase,Pipeline,and Google Apps. Office &Inside Sales/Marketing Manager

Ryan &Vitullo Associates

(6/2006 through 7/2012)

Gradyville,PA

Heavy use of ACT!Relational databases (administrator access level)and Microsoft Office Suite on a daily basis

● Business and client development

● Marketing to the Architecture &Design community in PA,NJ,and DE

● Strong customer service and satisfaction priorities

● Technical,sales,and specialty product representation for a dozen manufacturers of interior architectural surfacing materials

Special Education/Pupil Services

Radnor Township School District

(7/2004 through 1/2006)

Radnor,PA

Daily database coordination and maintenance using Pentamation and IEP development software.

● Database administration

● State and Federal report preparation

● Training of teachers in database use (continued education credits granted)

● Assigning psychologists for special needs student evaluations

● Heavy correspondence and status report writing

Special Education Executive Admin Assistant

Delaware County Intermediate Unit

Morton,PA

(5/1998 through 7/2004)

EDUCATION

Eastern University

Management of Information Systems

(9/2004 through 6/2006)

● Servant-Leader Award,Cohort 24,Class of 2006

Pennsylvania Institute of Technology

Information Technology/Software Architecture

(9/2000 through 6/2004)

● Class Valedictorian

● Phi Theta Kappa

Main Line Paralegal Institute -Civil Litigation Certificate INTERESTS

Digital science,Astronomy,Adult literacy,Community projects

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