Administrative Assistant
Resume:
SUMMARY
Experienced administrative professional with strong work ethic and proven experience in Administration and Office management systems, protocols and procedures. Well versed in executing a wide range of administrative tasks, including creating, proofreading and editing executive correspondence, scheduling appointments, greeting clients, bookkeeping, ordering stock and office supplies, maintaining records, creating and updating inventories;
Efficient communication and teamwork with internal and external partners, while working in the most diverse, multicultural team environments;
Multilingual, fluent (including speaking, writing, reading and ability to conduct business) in English, French, and Haitian Creole;
Advanced command of computer softwares, including Quickbooks, MS Office Suite and most Windows based applications.
WORK EXPERIENCE
Executive Assistant/Program Support Officer, 2015-2017
Pan American Development Foundation (PADF), Port-au-Prince, Haiti
Ensured effective operation of the representation and effective communication with its partners and internal services.
Liaise with local and international partners;
Participate in the preparation and presentation of program proposals;
Participate in the preparation and submission of program reports;
Ensure coordination between management and other departments of representation.
Executive Assistant/Human Resources Officer, 2012-2015
Prime Minister’s Office/(CIAT), Port-au-Prince, Haïti
Supervision of administrative support staff of the Executive Secretariat;
Maintain ongoing contacts with financial and technical partners to ensure effective collaboration;
Review all mail/documents submitted for signature/approval by Head of Office to ensure compliance;
Established and ensure regular updating of a database of partners (government, local authorities, local and international partners, etc Manage calendar;
Ensure press reviews around the issues of land tenure and CIAT;
Coordinate and ensure implementation of established HR practices, policies and procedures and recommend new ones to improve the operational aspects of the office;
Attend HR Need Analysis. Develop/revise and maintain terms of reference, in collaboration with managers and ensure job classification in accordance with the policies and regulations. Manage personnel files;
Coordinate annual performance evaluations;
Human Resources Technician - Human Resources Assistant, 2010-2012
Pan American Health Organization/World Health Organization (PAHO/WHO),
Port-au-Prince, Haiti
Supervise HR team and act as focal point for Human Resources matter with Headquarters in WDC;
Coordinate recruitment and selection process of international staff and personnel hired under local conditions of employment;
Monitor performance and issue salary increases as applicable based on established practices and procedures;
Administer personnel policies and apply regulations, rules and procedures. Recommend new ones aimed at improving the operational aspect of the office;
Ensure that requests for payment of salaries, pension fund documentation and annual verification of dependents, annual leave reports/requests and any other entitlements are prepared and submitted accordingly;
Ensure that all HRM actions are processed in accordance with organization's standards, practices, rules and regulations;
Elaborate/review and maintain position descriptions for support positions, ensuring that the classification is done in accordance with the organization's policies, regulations and guidelines;
Monitor work assignment of support staff to improve workload distribution and efficiency to meet deadlines, cover absences, redistribute work or assign replacement;
Executive Director, 2009 - 2010
Center for free Enterprise and Democracy (CLED), Port-au-Prince, Haiti
Responsible for management and leadership of a private businesses association for social responsibility;
Established sound working relationship with government agencies, elected officials, community leaders and grassroots organizations;
Worked with the Board of Directors in budgeting and saw that the organization operated within budget guidelines;
Responsible for administrative procedures and processes to maintain fiscal accountability, fair personnel practices and efficiency of operations;
Ensure compliance with all appropriate regulations;
Senior Executive Secretary, 2008
Florida House of Representatives, Miami, Florida
Conducted background research necessary for drafting legislation;
Worked with State and Local Officials, Community Based Organizations, Faith Based Ministries, Community Leaders and Grassroots Organizations on appropriations and legislative issues;
Formulated and prepared all correspondence and other documents for review and signature by legislator;
Maintained Legislator's daily schedule including session itinerary, requests for appointments, speaking engagement, meetings and made travel arrangements;
Prepared and processed expense reports, purchase requisitions and related accounting and personnel forms for signature by legislator.
Total Rewards and HRIS Assistant – Secretary, 2006 -2008
Baptist Health South Florida, Miami, Florida
Provided Organizational and Administrative Support to the Assistant Vice-President Total Rewards and HR Information System (HRIS), Corporate Director Benefits and Corporate Director Compensation and HRIS;
Served as Back Up to the Executive Assistant to the Corporate Vice President Chief Human Resources Officer;
Prepared meeting Presentations;
Scheduled meetings and maintain calendar which involves meetings with all levels of System-Wide Staff, Major Clients, Leadership;
Prepared, Processed and followed up on Travel Arrangements for AVP Total Rewards and HRIS, Corporate Director Benefits, Corporate Director Compensation and HRIS and Total Rewards and HRIS staff.
Provided General Administrative/Clerical Support for Executive Office. Assignments included Corporate Vice President Finance, Corporate Vice President Chief Human Resources Officer, Vice President Outpatient Services and Corporate Manager;
Filled the position of Executive Office Receptionist, responsible for miscellaneous clerical assistance to Board of Directors, Scheduling Meeting Rooms and Arranging for Audiovisual Equipment needs for meetings.
Commission Aide, 2004 - 2006
Miami-Dade County Board of County Commissioners, Miami, Florida
Responded to Constituent concerns and issues by developing a Strategic Plan to address their Needs and establishing a Comprehensive and Effective System for problem solving;
Maintained open lines of communication with other Government Agencies, Community Based Organizations, Faith Based Ministries, Community Leaders, Grassroots Organizations and the Business Sector;
Provided regular Feedback to Commissioner regarding Community Issues and made recommendations for improvement of service delivery, and closing of gaps;
Established and maintained Community Resources and Members Data Base.
Elections Support and Voter Education Specialist (Part Time), 2004
Miami-Dade County Elections Department, Miami, Florida
Responsible for countywide Voters Education Program for the Elections Department, including educating the public in the use of new Election Equipment, dissemination of registration information, participation in Public Events representing Miami-Dade Elections Department as necessary.
Senior Executive Secretary, 2001 – 2004
Florida House of Representatives, Miami, Florida
Conducted background research necessary for drafting legislation;
Worked with State and Local Officials, Community Based Organizations, Faith Based Ministries, Community Leaders and Grassroots Organizations on appropriations and legislative issues;
Formulated and prepared all correspondence and other documents for review and signature by legislator;
Maintained Legislator's daily schedule including session itinerary, requests for appointments, speaking engagement, meetings and made travel arrangements;
Prepared and processed expense reports, purchase requisitions and related accounting and personnel forms for signature by legislator.
Skilled Nursing Facility (SNF) Analyst, 1999 – 2001
Florida Acute Care Specialist (FLACS), Sunrise, Florida
Collected, analyzed and disseminated, admission, discharge and encounter data. Tracked concurrent census;
Conducted weekly Utilization Review Committee meetings, designed to standardize inpatient use of health care resources.
Administrative Assistant/Bookkeeper, 1996 – 1999
La Provence, French Bakery, Miami-Beach, Florida
Provided key administrative support to owner;
Set up and maintained all accounting support including A/R, A/P, Reconciliation, Payroll and Financial reports;
Participated in recruitment, and served as the first line in resolving issues;
Initiated contacts and negotiations with major suppliers.
Administrative Assistant, 1995 – 1996
Florida Purchasing Agency/French Army Commissary, Fort Lauderdale, Florida
Provided Administrative and Secretarial support to French Army Commissary Agent for purchasing and shipping of equipment and food commodities to United Nations Troops (6,000), assisting the newly restored democratic government of Haiti in sustaining a secure and stable environment.
1979 – 1995, worked in diverse International Assistance Programs, in Haiti and the United States, with International Organizations including the United Nations (U.N), The U.S Agency for International Development (USAID) and the International Organization for Migration (IOM).
Secretary/Airport Assistant, 1994 – 1995
International Organization for Migration, Miami, Florida
Procurement Assistant, 1993 – 1994
International Civilian Mission UN/OAS, Port-au-Prince, Haïti
Administrative Assistant/Secretary, 1992 – 1993
International Organization for Migration, Port-au-Prince, Haiti
Assistant to the Delegate Vice-President, 1991 – 1992
Hydro-Québec International (HQI)/Canadian Embassy, Port-au-Prince, Haïti
General Service Assistant/Secretary, 1990 – 1991
United Nations Elections Observation Mission (ONUVEH), Port-au-Prince, Haiti
Administrative Assistant/Acting Representative,1987 – 1989
National Cooperative Business Association (NCBA)/Cooperative League of the USA(CLUSA), Port-au-Prince, Haiti
Board Coordinator,1985 – 1987
International Child Care (ICC) Port-au-Prince, Haiti
General Manager, 1982 – 1985
Charbel Entreprises S.A, Port-au-Prince, Haïti
Executive Secretary, 1979 – 1982
Church World Service (CWS), Port-au-Prince, Haiti
EDUCATION & TRAINING
Associate in Accounting/Business Administration, 1977
Collège Canado-Haïtien, Port-au-Prince, Haïti
Reference and further information available upon request.
August 2017
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