Human Resource Customer Service

NDOH OZOEMENAM GLORY

**, *********** ******, ***** ****, Lagos.

Phone no 080********, 081********. Email: ***********@*****.***

Career Objective

Looking for a challenging opportunity to work for a renowned organization where I could utilize my experience and knowledge to effective use. Desiring position as HR Administrative Officer with your company to ensure the optimization of its resources and contribute to the improvement of essential communication channels that influence the effective functioning of the system.

Career Summary

Glory, offers an HR career distinguished by recommended performance and proven results from recruiting, updating and auditing of personnel data for all employees to assisting with HR Projects and Administrative Duties.

Advanced interpersonal skills, demonstrated in the ability to develop strong working relationships with colleagues and the company as a whole.

Excellent communication skills with an ability to liaise effectively with a range of departments to effectively implement company policies.

Competent use of MS Office (word, excel, PowerPoint)

Work Experience

Hr/Admin Officer (June 2016 - Till Date)

POS SHOP LIMITED

Duties / Responsibilities

As a member of a two-person Human Resources Department for a small but growing I.T firm, performed most of the day to day activities including assisting in recruitment process

Liaise with recruitment Agencies

Assist with On-boarding, induction and Orientation

Prepare start-up packages for new employees

Keeping, maintaining and updating personnel files, job responsibilities, increment and renewal of contracts

Preparing and sending HR bulletin, staff birthday wishes and work anniversary.

In charge of HMO

Conduct background check when required

Filing and documentation

Track employee probationary period

Leave administration

Knowledge about employee relations

Monitor employee attendance

Assist in conducting performance appraisals

Prepare quotations for prospective and existing clients

Prepare sales delivery and invoice for all clients

Travel itinerary

Prepare weekly transport claims for engineers

Assist finance officer for procurement of stationaries, computers or any equipment for office usage

Update Company Portal on a daily basis

Perform other related duties as required.

Administrative /Customer Service Officer (Dec.2014 - May 2016)

POS SHOP LIMITED

Duties / Responsibilities

Handle customer complaints in accordance with company's guidelines and policies.

Provides product or Service Information to assist customers in making decision about a product to buy.

Open customer account by recording account information.

Maintains customer record by updating account information.

Prepares Sales invoice and delivery note for items purchase.

Ensure accurate and reliable information reaches clients timely.

Online and Social Media Management

Contributes to team efforts in accomplishing related results as needed.

Keep record of all financial transactions.

Record transactions made by hand and inputting relevant data into computer system and database.

Supervise administrative services within the municipal office.

Manage filing, storage and security of documents

Manage the repair and maintenance of office equipment.

Perform other related duties as required.

Call Centre Agent (Jan 2014 –May 2014)

GVA PARTNERS

Duties and responsibilities

To make Telephone calls on behalf of the Organization in order to fulfill customer requirements.

Make outbound calls to customers on behalf of the organization for contact list updating, surveys and verification services.

Sales/marketing (March 2012 - Dec. 2013)

NOVELLA TECHSYS ADVERTISING LIMITED

Duties and Responsibilities

Source for viable clients that advertise via the BRT platform

Resolve customer complaints by email, mail or social media with clients.

Uphold good image of the company.

Liaise on behalf of the company and transit management.

Management of Project, supervision and coordination of work.

Investigating availability and suitability of bus options for new adverts.

Work with the project managers to ensure development of client's project.

Ensure accurate and reliable information reaches clients at appropriate time.

Generate leads from existing clients and follow up on prospective leads

Update all records on the system for customers to access the online channels

Follow up on client to ensure they pay for their project.

Responding appropriately to emergencies or urgent issues as they arise

Communicate with clients on regular basis to estimate their requirements

Academic and Professional Qualifications

Chartered Institute of Personnel Management 2017

ACIPM

Federal Radio Corporation of Nigeria 2011

Basic Certificate in presentation

University of Ibadan, Oyo, Nigeria. 2009

Bachelor of Arts (B.A Russian)

Mainland High School 2001

Secondary Education

References

To be provided on request

Contact this candidate