Customer Service Sales

NIKKI BELLO

**** ** ** *********, ** *****. 718-***-****.

**********@*******.***

OBJECTIVE

To use my experience in customer service and use my strong inner motivation to attain my personal goals. EXPERIENCE

JCPenney

Sales associate. July 2014 – current

§ Follow company protocols when handling money and closing procedures for the following business day.

§ Provided outstanding customer service, receiving 100% in customer service feedback survey

§ Assisted an average 50+ customers per day in finding or selecting items, and provide recommendations that generate additional revenue

§ Maintains a neat, clean and inviting shopping experience

§ Assisted team members when necessary in handling pos, organization inventory room and fittings room Macys

Merchandise handler Oct 2008 – July 2014

§ Delivered inventory to designated areas for retail customer service.

§ Compiled and stocked inventory into appropriate areas for storage or for direct sales.

§ Accommodated daily manager requests to assist sales assistants on the floor.

§ Coordinated with DC Supervisor.

§ Maintained documentation and operated Warehouse Management System. 2

IG2

Marketing representative Aug 2006 – Oct 2008

§ Provided voice –over IP services with customers and future clients.

§ Trained representatives in technical specifications of network.

§ Developed product marketing strategies for new and existing customers.

§ Presented the company business model to future partners in a public setting.

§ Supported sales teams for customer development activities.

§ Developed customer presentations and support materials Investigate.

§ Coordinated development of all promotions to achieve marketing goals. EDUCATION

Bronx community college. Liberal arts associate 2014 AWARDS AND ACKNOWLEDGEMENTS

• Hit and exceed weekly new credit accounts

• Top 5% new account holder for 2014 – 2016

• Aided Spanish-speaking customer, increasing repeat and loyal customer by 30%

• Top 10% newcomer contracts and team grow for 2006 to 2007

• Top 5% of new customer acquisition and retention 2006

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