Customer Service Administrative Assistant

DONNA BURKETT

PO Box ***, Barnard, VT *****-****

Home: 802-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrative Assistant with more than 20 years experience supplying thorough, organized administrative support to 12 senior executives. Experience in defining and integrating cutting-edge technologies to improve automation and reliability. SKILLS

MICROSOFT WORD

EXCEL

POWERPOINT

ACCESS

WORDPERFECT

JURIS

TIMESLIPS

BANKRUPTCY MANAGEMENT

CASELINK

ADOBE

GOOGLE ANALYTICS

FILEMAKER PRO

DATABASE MANAGEMENT

SOCIAL MEDIA KNOWLEDGE

JOOMLA!

INVOICE PROCESSING

CONFERENCE PLANNING

PC AND MAC

WORK HISTORY

01/2016 TO PRESENT WEB DEV/CUSTOMER SERVICE WOODSTOCK SOAPSTONE WEST LEBANON, NH

Customer Service for technical support

Sales Assistant for stoves & parts

Write and design blog

Assist in website design

05/2015 - 09/2015 WEB RESEARCHER JET.COM VIRTUAL

Created web searches for inventory

Reviewed inventory description for

punctuation

Critiqued inventory description for accuracy

Determined items needed for inventory

05/2010 TO 05/2015 LEGAL ASSISTANT OBUCHOWSKI & EMENS-BUTLER BETHEL, VT

Filed bankruptcies, motions, notices, pleadings

Implemented new database software

Monitored mediations

Tracked deadlines for document submission

Scheduled telephone conferences

Managed office supplies, vendors,

organization and upkeep

Coordinated domestic and international travel

arrangements

02/2007 TO 05/2010 LEGAL ASSISTANT MELENDY MORITZ WOODSTOCK, VT

Managed all time sheets and billing for two

office law firm

Assisted with legal document production

Scrutinized and reviewed new software

Drafted and produced conference slides

Assisted with marketing, advertising and

promotions

Managed office supplies, vendors,

organization and upkeep

Assisted with event planning, including

associated travel and logistical arrangements

Donna Burkett - Continued

Work History Continued

07/1992 TO 02/2007 LEGAL ASST./SYS ADMIN STEBBINS BRADLEY HANOVER, NH F/K/A - LAW OFFICE OF GARY T, PLC, F/K/A. BROOKS, BROOKS MCNALLY WHITTINGTON PLATTO & VITT

Directly responsible for maintaining office

records during the merge between the Law

Office of Gary T. Brooks, PLC and Stebbins

Bradley Harvey Miller & Brooks

Assisted with the addition of the file server to the existing network

Assisted with the combining of software

between the two offices

Monitored and assisted with the joining of the

two databases

Responsible for a 24 person computer

network

Responsible for the computer network in the

transition of the. closing of the law firm of

Brooks McNally Platto & Vitt while opening

the law firm of Gary T. Brooks, PLC

Moved the firm from a Novel Dos Server to a

Windows Server

Administrative assistant to Gary T. Brooks

Created forms, macro merge files, large bulk

mailings, document production, cataloging of

documents and files and file maintenance

Maintained, installed and trained new software

maintained, installed hardware (printers, hubs,

firewalls, and computer peripherals)

Moved Brooks McNally from a daisy-chained

coaxial network on a NEC 386 workstation to

a TCP/IP Fiberoptic HP Novell Dos Server

Transitioned from a complete DOS operating

system through Windows 3.1 to Windows

2000, all the while keeping anyone who

wanted or needed to stay in his or her DOS

work environment

Instrumental in installing the e-mail system,

through a leased ATT line, registering the

firm's e-mail address (Brookslaw.com) and

managing the internet access through an

innovative software program called “Lan-

Link”

17 YEARS RETAIL EXPERIENCE AT PICO SKI SHOP, PICO SKI RESORT MENDON, VT

Retail Associate at the Pico Ski Shop during

the ski season

Sold soft goods; jackets, pants, sweaters,

accessories; hats, gloves, goggles, helmets

and ski poles

Assisted with the selling of hard goods; skis,

boots and bindings

EDUCATION

Diablo Valley College, Pleasant Hill, California

PERSONAL BLOG http://makeupandwine.com

Semi-monthly blog which discusses wine, makeup, skincare and other items of personal interest and experience.

References Provided Upon Request

Contact this candidate