IT Project Manager

ASIF SYED

** ***** ** ********** ** IT Project Management, Business Applications

Management and IT Service Operations with US B1/B2 visa ************@*****.*** +(974-****-**** LINKEDIN

OBJECTIVE

A highly self-motivated

individual Specialized in IT

Service Management,

leading Operations, Project

Management. Proven

ability to lead and motivate

teams in IT projects and

operations, from needs

analysis and requirement

gathering to

implementation, and

training to ensure success

SKILLS

Working knowledge on all ITIL- ITSM processes with expertise in Incident, Problem and Change Management modules

Expertise in ITSM Tools, Analytical Reporting in Remedy, Service Now, MS Dynamics CRM & JIRA, SCCM, Tenable and HP QC

Project Management

Client Server Applications Management

Change Management

System Migrations/Integrations

Vendor Management

Team Management

Cross-Functional Supervision

Security Compliance Management

Testing/QA/Rollout/Support

Team Coaching & Mentoring

Client Relations & Presentations

Business & IT Planning

SharePoint Administration

Password Manager Pro-Administration

MS Office (with expertise in Excel, Project & Visio) CERTIFICATIONS & TRAININGS

Project Management Professional (PMP) certified

Lean Six Sigma Green Belt certified

ITIL V3 in IT Service Management certified

Trained in PMI Agile Certified Practitioner

Information Risk Management – Data Privacy and Information Risk Management

Compliance Awareness– Operational Excellence

Cloud Computing with Windows Azure

Problem Solving and Basic Quality Tools

The Art of Communicating Effectively

Time Management

High-Performance Leadership

Attitude of Excellence

EXPERIENCE

Current Employer

IT PROJECT MANAGER • SALAM TECHNOLOGIES (CLIENT - RASGAS) • DEC 2014 – PRESENT Project Management

Identifying and networking with prospective clients.

Developing new streams for revenue growth and maintaining relationships with potential clients and vendors

Supervising projects in the field of IT Business Critical Applications.

Leading & monitoring the team members to ensure efficiency in process operations and reaching deadlines.

Conducting meetings and regular training for the team to ensure that all activities are done in synchronization with the client.

Business strategy plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expertise in aligning company’s capabilities with client requirement and service levels agreements in consultation with end users to ensure change and request fulfillment is as per global IT standards.

A proactive leader and planner with expertise in implementing & monitoring Global Change and Request Management Processes based on the ITIL framework.

An effective communicator with good presentation skills and abilities in establishing business partnerships and to establish beneficial relationships with channel partners.

Accurate, timely & effective status reporting delivered to central PMO and key stakeholders

Tracking costs, resource utilization, issues and risk on assigned projects.

Systematic and effective analysis, monitoring and evaluation, including the preparation and participation in Project Board and/or other related meetings

Supervise project staff and consultancies and provide effective leadership.

Manage and monitor the project risks initially identified, submit new risks to the project board for consideration, provide advice on mitigation strategies if required and update the status of these risks by maintaining the project risks log

Prepare all the required project reports (quarterly, annual, and other specific requested reports).

Prepare all the required documentation for the project board meetings.

Mobilize personnel, goods and services, training and initiate activities, including drafting terms of reference and work specifications and facilitating all consultants work.

Monitor the timely delivery of the project budget. Representative Projects (2014 to 2017)

Project 1: Database Integration

Have a single database that will integrate the two databases and setup PracSoft that should be accessible by all the staff in all physical sites. Have a reliable system to track appointments, instead of relying on the manual system.

Project 2: Integration of R4 and SIDEXIS applications Integrate R4 & SIDEXES systems into one system. Users can use one system that contains all registration records and related images taken.

Project 3: Inventory Management System

Implement a Centralized Inventory Solution that addresses all the limitations, and should be accessible by all users in different sites (Al-Khor Community, RasLafan, Headquarter, Barzan and any future location) with all the required features and functionalities.

Project 4: Scala Upgrade and extension to other locations Upgrade Scala application and extend it to other locations (RLC & Barzan). Adding 25 Scala display players in RLC & Barzan and upgrading the Scala Player software in all 75 Scala players located in all the locations. Project 5: Business Applications SharePoint workflow Develop an online workflow to automate capturing of application changes, build governance controls, tracking of change requests and reporting.

Project 6: Upgrade AspenTech-Hysys software

Upgrade AspenTech from v8.4 to v9.0on all clients and upgrade the SLM on the server to better utilize the licenses.

Project 7: Implement and Configure Password Manager Pro PMPro is setup and configured to achieve functions like Password Access Control Workflow, Active Directory Integration, Role based Access controls, Remote Login to all the servers, Privileged session recording, Automatic Login to Target Systems, Comprehensive Audi Trails & Reporting, Two-Factor Authentication and Password Vault.

Project 8: Implement Vulnerability Management process for IT Business Applications Determine the desired and assess the true security state of the environment and determine where instances of policy violations are occurring. Prioritize vulnerabilities, Shield the environment, mitigate vulnerabilities, Maintain and monitor the environment

Project 9: Upgrade TeamMate Audit application

Client Server Applications Management

Manage Business applications and enhancements

Coordinate with all Business Application vendors to define Operational Metrics and SLAs for Annual Maintenance, License, Operational Support and Enhancements

Enhance the performance and stability of the software/server applications

Test and validate upgraded versions of the applications

Prepare technical reports by collecting, analyzing and summarizing information and trends

Developing the Functional Requirement Specification documents for further design & development

Involve in resolution of all issues & major activities related to solution development

Performing routine team administration tasks as well as performance monitoring and control

Change planner and Change coordinator for business applications

SharePoint Administrator and Content Manager

Vulnerability compliance - Manage applications vulnerability compliance and apply the patches through SCCM identified as per Tenable and Secunia solutions

Ensure the fixes for the vulnerabilities are applied and tested in Test Environment first and on successful testing apply the same fixes in Production environment

SLA adherence & compliance with monthly reporting as appropriate. Point of contact for information, escalation, and coordination of Global Changes and Requests Previous Employer 1

SENIOR TECHNICAL SUPPORT ANALYST • TECH MAHINDRA (CLIENT - CHEVRON) • MAY 2010 – MAY 2014 Elevated Responsibilities

Incident Manager for Downstream Applications Team

Transition and Knowledge Transfer of applications to Service Desk

Facilitate Change Advisory Board meeting with the involved leadership teams on a daily/weekly basis.

Monitor and maintain process quality for performance measurement

Coach and develop team members to provide ongoing feedback and recognition

Participate in any service improvement initiatives

Participate and contribute to quality assurance initiative for Downstream Applications Team

Generate and share the periodic reports like Utilization, TAT and Resolution Metrics

Analysis of Ticket Trending Metrics for workforce scheduling

Monitor the support requests/incidents volume and break/schedule adherence

Tracking Compliance Training and Work Pace Compliance Requirements

Work closely with the ITSM Remedy Development team and make sure the Remedy tool fits the current requirements.

Responsible for managing and handling Remedy tool design & configuration for Incident, Change & Release Management.

ITSM Remedy 7.6 IM, CM, RM, SRM & Analytics Reporting Tool Training & support to the client along with testing using HPQC.

Manage quality analysis and share the feedbacks on individual performance Other Responsibilities

Incident and Change Management using Remedy 7.6

Responsible for maintaining SLA’s and MSI (Monthly Survey Index).

Outage Communications and Critical Incident Alerts

Generating Cognos, Energy Credit Reports

Functional support to business-critical applications o Handling Applications of various Chevron’s Strategic Business Units (SBUs) like Chevron Lubricants, America Products, International Products, Manufacturing, and Strategy Technology & Commercial Integration

o Worked on the standard objects in Salesforce which include contacts, accounts, leads, opportunities, campaigns, cases and users

o User Administration for IBM Lotus Notes, Business Objects, Operations Control System, HPNS and Forecasting applications

o OnDemand Content Manager Applications used across SBUs and is one of the major applications supported and user administrators for its multiple instances

Coordinating level 2 & 3 issues with respective application vendors

Generating weekly and monthly Business Intelligence Reports using SAP Portal and sharing it with Client.

User access validation and daily monitoring activities Process Improvements and Value Creations

Update process related documents and enhanced effective usage of documents from Share point

Improvise Assignment Rate of Level-2 Incidents

Synchronize all the required SharePoint documents to Outlook Process Achievements

STAR Performer for the year 2012

POB for the month April 2012 as “Behind the scenes”

Cleared prestigious NLAP (New Leaders Assimilation Program) certification Previous Employer 2

ASSOCIATE• SITEL INDIA LIMITED (CLIENT - DELL) • NOV 2009 – APR 2010

Provide Technical Support to customers of Dell Laptops for CTS Process overlapping with Operating System

(Windows XP/Vista/7) troubleshooting, installation, and configuration

Handling inbound calls for technical assistance

Previous Employer 3

TECHNICAL SUPPORT OFFICER • HCL TECHNOLOGIES (CLIENT – AT&T) • APR 2009 – NOV 2009

Provide technical support to ISP users of AT&T. Setting up both Wired and Wireless internet connections and configuring various email clients

Providing resolution if in the support scope and for line issues escalate to ‘Line Manager Team’ Previous Employer 4

TECHNICAL SUPPORT OFFICER • BRIGADE CORPORATION INDIA LTD (CLIENT - HP) • JUL 2007 – APR 2009

Provide technical support to end user customers of HP multi-function imaging devices (HP AIO) overlapping with Operating System (Windows XP/Vista) troubleshooting, installation, and configuration

Cross sale of HP products upon issue resolution or any hardware malfunction PROFESSIONAL STRENGTHS

Good Communication, Interpersonal skills, and customer attitude

Quick learner, self-starter and able to work under pressure

Ability to work in a team environment and train new members

Time management and willingness to learn

Proven ability to work with available resources and enhance their effectiveness

Very good logical and analytical skills suitable for process design, development, and implementation EXTRA-CURRICULAR AND CULTURAL ACTIVITIES

Ranked S.G.T in N.C.C under A category

Active member of Dance & Dramatics club in the school

District level Chess Champion

EDUCATION

Computer Graduate: BSc Information Technology

Intermediate (Maths, Physics, Chemistry) from Board of Intermediate Education, Andhra Pradesh

Xth from Central Board of Secondary Education

PERSONAL DETAILS

Name : Asif Syed

Gender : Male

Marital Status : Married

Hobbies : Listening Music, Playing Chess, Caroms, and Cricket Nationality : Indian

Proficiency in Languages : English, Hindi, Telugu

US B1/B2 Visa validity : October 2023

Residence Status : Doha, Qatar

Place: Doha (Qatar)

Date: Asif Syed

Contact this candidate