Susan A. Ammons, PHR-C

904-***-**** *** Via Milano, Apopka, FL 32712 l ac2yn8@r.postjobfree.com linkedin.com/in…

I am an expert listener, with empathy & compassion to all employees; such that, we always find a peaceful resolution on all employment issues. Certified Mediator November, 2017.

Highly accomplished, committed, and knowledgeable Human Resources (HR) Professional with extensive experience in all human resource functions, employee relation, labor laws and COBRA, ERISA, FMLA, EEO-1 and more. Demonstrated capability to develop innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. Recognized for the ability to pioneer new programs, take initiative on multiple projects, analyze data and processes to implement efficient solutions. Significant experience and success in “creating a culture of happiness and safety” for residents in senior living communities.

My Core Competencies & Applications

Operations Management

Maximizes Time

Business Acumen

Holds Self Accountable

Communication

Direct & Transparent

Relationship Management

Builds Trust by Follow Through

Budget Administration & Payroll

Audits and Detailed

Behavioral Analysis

Emotional Intelligence

Leader & Navigator

Influencer of “Route to Results”

Mediation & Conflict Resolution

Listens with Attention & Consideration

Ethical Practice

Reliable with Policies & Procedures

Program & Performance Mgmt.

Valued for Tenacity

Cultural Awareness

Engaged in Company Goals

HR EXPERTISE

Progressive – Continuous HR Learning

*Progressive human resource experience with focus’ on strategic partnership of HR and business growth

Professional Experience

General Manager of Operations & Human Resources December 2011 – July 2017

Holiday Retirement Orlando, FL Independent Senior Living Community/Hospitality Industry

Responsible for the day-to-day operations and HR functions, providing 24-7 support to residents, visitors, and staff. Drives strong financial performance through occupancy growth, revenue growth, and expense management. Handled all aspects of community talent management, including hiring, discharging, coaching, and performance management

Employee Relations & Leadership: Supervised team of 20 staff members, and developed employee culture of excellence through established training programs, employee town hall meetings, and performance management

Residency Expansion: Increased occupancy from 68% to 100%; community never previously above 70%.

Community Improvement: Implemented corporate changes for housekeeping and maintenance departments, and held associates accountable for new practices which brought noticeable improvements in the community.

Resident Relations: Established positive relationships with residents through individual attention and meeting their needs, attending community events, holding meetings with residents and advisors.

Received “Touch of Excellence” Award Q2 - 2013

Compliance Training: Traveled to troubled communities to help achieve compliance in policies, procedures and collections. Assigned to special project leading 14 communities together collecting several million dollars.

Operational Oversight: Provided tours, negotiates leases, promotes services and amenities to prospective residents, and ensures apartments are move-in ready. Managed all AP/AR, including payroll.

Assistant HR Director August 2010 – December 2011

Malnove, Inc. Jacksonville, FL Folding Carton Manufacturing Company

Partnered with HR Director to strategically drive continuous improvement in corporate culture, recruitment, employee relations, and implementation of best practices to meet company business objectives. Sole recruiter in charge of sourcing a high volume of machine operators. HR Manager for 40 corporate and executive staff members, working hands-on to improve all functions of HR department. Employee relations specialist for hourly to executive staff.

Centralized HR Integration: Solely implemented centralized recruitment which resulted in cost savings of $400K.

HRIS Technology: Configured and implemented Taleo HRIS system I used to evolve centralized recruitment

Competency Modeling: Utilized Competency Model and Emotional Intelligence for interviewing and hiring process, along with other testing measures that decreased employee turnover and increased retention.

Susan A. Ammons, PHR-C

904-***-**** ac2yn8@r.postjobfree.com linkedin.com/in…

Corporate Recruiter & Human Resources August 2008 – February 2010

Smurfit Stone Jacksonville, FL Commercial & Industrial Equipment Supplier Company bankrupt

Established regional recruitment department to source and recruit engineers, management, sales staff, and other positions for 10-15 manufacturing paper mill plants. Managed full cycle recruitment and interfaced with all levels of company to assist with hiring and employee relations in each department. Delivered quality customer service to managers by sourcing excellent candidates to fill difficult/exempt positions and employee relations specialist.

Placement & Retention: Met weekly placement goals, proactive follow up with new managers re: satisfaction

Social Media: Utilized niche job boards, social media, and national job boards to generate applicable candidates.

Enlisted to manage full-cycle recruitment to fill positions in paper mills and packaging plants nationwide.

HR Operations: Saved company over $300K in outside vendor fees by creating effective recruitment process.

Diversity Initiatives: Team member for Diversity Initiatives in recruitment efforts.

Human Resources Manager May 2007 – October 2007

Altra, Inc. Omaha, NE Ethanol Manufacturing Company went bankrupt

Managed HR initiatives and functions for 100 employees in CA, NE, IN and OH. Strategically partnered with plant managers through workforce planning, recruitment, and hiring in three different locations. Employee relations.

Program Implementation: Thoroughly constructed and implemented new hire "physical" program – interfaced with internal and external customers to ensure effectiveness and efficiency.

Supervision: Traveled 90% of time while supervising corporate regional associates.

Owner & CEO September 1994 – December 2008

HR Consulting Omaha, NE Human Resources Consulting & Recruiting Firm

Built independent HR & Recruiting firm from the ground up. Established human resource departments as a consultant, and oversaw best practices implementation for client companies.

Recruitment & Staffing: Virtual recruitment process for physicians and other medical professionals nationwide.

Account Development: Built business to over 150 medical facility accounts.

Negotiation: Negotiated contracts and salaries per placement.

HR Manager/Employee Relations - Huntington Park Nursing Home – 2003- 2006: decreased turnover by 40%

Interim Director “Together Inc.” Non-Profit 3 months 2008 – audited files found staff not received overtime pay

ENCAP– HR Manager March 2008-Aug. 2008 Re-opened HR office – emphasis: employee relations & benefits

Gallup – Call Center – My 5 TOP strength finder results: Maximizer, Relator, Learner, Self Assured, Achiever

Education & Certifications

Mediation Training Group Altamonte Springs, FL

Certified Mediator, November 2017

SHRM Orlando, FL

Human Resource Leadership & Management Competency Certified, 2015

Malnove Jacksonville, FL

Leadership Training & Myers Briggs Type Indicator, 2011

Human Resource Certification Institute Omaha, NE

Professional Human Resources (PHR) Certification, 2005

Society for Human Resource Management (SHRM) National Chapter

Member since 2000

University of Nebraska Omaha Omaha,

Bachelor of Science in Human Resource Management, Management, and Psychology, 1991

Relevant Skills

MS Office Suite Taleo HRIS Paychex Kronos Lawson PeopleSoft Quicken Social Media

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